[stevland]

While preparing the next release I think I may have stumbled on some file(s) that may help you. 

This is just a quick note to say, check

include/client/ticket-print.tmpl

and 

include/staff/ticket-print.tmpl

[stevland]

Add the following to Admin Panel > Theme > Custom CSS:

.ui-state-default, .ui-widget-content .ui-state-default, 
.ui-widget-header .ui-state-default {
width: 25px !important;
}

[stevland]

Weird.

I wonder if it could be cache related.

If it happens again, try clearing your browser cache, using incognito mode or switching to a different browser and see if that fixes it.

[stevland]

Thank you for sharing, Peter!

[stevland]

Hi @a.taylor,

The fields are already white, so I assume you must mean the gray box surrounding the fields, yes?

If so, the code you’ll change is:

.client-choice {
background: #E8EBEF;
}

[stevland]

Thanks for the update, Randy.

Sounds super frustrating.

I hope Kevin comes up with a solution for you soon.

.

[stevland]

Hi @cloudingit,

No related errors in your Apache logs, but did you also check your PHP logs?

Does your server use Sucuri Website Application?

Also try this:

 

osTicket Awesome uses standard permissions.

All folders should be 755 (drwxr-xr-x) and all files should be 644 (-rw-r–r–).

If you suspect that your permissions are messed up you can easily reset them.

For directories

 

# find . -type d -print0 | xargs -0 chmod 0755
 

For files

 

# find . -type f -print0 | xargs -0 chmod 0644

[stevland]

Hi @ekiemody,

When you try and visit the login page do any relevant entries appear in your Apache or PHP error log files?

Looking at the source code of https://ruslp.org, the code suddenly stops when it calls for your company logo:

<img src="/scp/logo.php?

Did you upload your own company logo around the time that your installation crashed? Is there something funky about your logo?

Check /osta/uploads/. If you did upload your own company logo, make sure it’s there. If it’s missing, try placing it there manually. If it is there, try removing it temporarily to see if the page loads without it.

Try those things and let me know what you find out.

 

[stevland]

It’s an osTicket issue.

Workaround: clear your browser cache and try again.

See this forum post, especially the last comment:

https://osticketawesome.com/forums/topic/no-login-possible-after-update-from-1-16-3-to-1-17-0/

 

[stevland]

Sorry, I just don’t have the time to investigate this. Perhaps I’ll look into it at a future date when I am in development mode, but no promises.

In the meantime you would probably get more traction to your question if you asked in the osTicket Forum. The concept is exactly the same, so you probably don’t need to mention that you’re using osTicket Awesome.

[stevland]

Hi Ashley,

This isn’t a perfect answer, but it is the best I can come up with without a super long investigation.

You can edit /include/staff/login.tpl.php,line 41:

<h3><?php echo Format::htmlchars($msg); ?></h3>

…and replace everything between <h3> and </h3> with your text, like so

<h3>Hello World!</h3>

There are two drawbacks.

If you use any language packs, this will break the translations and your text will display the same in every language.

If and when you upgrade to a newer version of osTicket Awesome you will need to reapply this tweak.

[stevland]

Hi @nandor,

This question pertains to osTicket’s core functionality. I’ll leave it open for a while and perhaps someone will jump in with some information. But you’re more likely to get a helpful response if you were to ask in the osTicket Forum.

[stevland]

This question pertains to osTicket’s core functionality. I’ll leave it open for a while and perhaps someone will jump in with some information. But you’re more likely to get a helpful response if you were to ask in the osTicket Forum.

[stevland]

Hi @haleyslock,

It’s been a long time since I hacked osTicket’s PDF / print template. I would have to retrace my steps.

But a quick Google search turned up this page with potentially useful information:

https://forum.osticket.com/d/90701-pdf-customization/2

If you come up with some worthwhile improvements to how the logo prints feel free to share your insights.

 

[stevland]

This is probably the issue. Over in the osTicket Forum KevinTheJedi says:

Clear your cache + session + cookies and retest. It sounds like potential session issues which we have a pull for that is currently being reviewed; it will be included in next release

See Clear Your Browser Cache