[stevland]

Hi Randy,

You have found an issue with osTicket itself — it is not an osTicket Awesome issue.

In a perfect world you will still have your own vanilla osTicket installation for troubleshooting purposes.

I understand it can become confusing for people to determine if an issue is with the osTicket core code, or as a result of osTicket Awesome. I really appreciate it when people take the time to verify whether or not the same issue can be reproduced in vanilla osTicket.

In this case I used my own unmodified installation (https://osticketawesome.com/o/1.14.1/scp/users.php) and confirmed that the issue adding users to organizations exists there as well.

In fact, it doesn’t even have to be multiple users. Checking just one user and selecting “Add to Organization” does not work as intended.

Please consider reporting this issue in the osTicket Forum or, better yet, open an issue on GitHub.

[stevland]

This is actually a vanilla osTicket question. In other words, this behavior isn’t something that is changed by osTicket Awesome and therefore it isn’t the type of thing I will usually support.

It was an interesting question, however, and I did find the answer for you.

The behavior is set on a per-user basis, and therefore can be found in

Profile > Preferences > Reply Redirect > Ticket | Queue

[stevland]

Yikes! Thank you for the bug report and screenshot, Randy.

[stevland]

Hi @JulienVDC,

Because you are using more than one language, changing the text is more complicated.

In this case, the text you want to modify is in /index.php.

For example, find this line…

<?php echo __(‘Open a New Ticket’);?>

…and change the text inside the quotes as you desire.

Then you’ll want to take a look at the /include/i18n folder.

For French you’ll want to edit /include/i18n/fr/LC_MESSAGES/messages.mo.php.

Find the line…

‘Open a New Ticket’ => ‘Nouveau ticket’,

…and edit both phrases within the quotes. Keep in mind that the first phrase has to match the edit you made in /index.php exactly for the translation to work!

There are three Spanish language packs (es_AR, es_ES and es_MX), so obviously you’ll need to make the same edits in the correct file for your purposes.

If anyone else is reading this and wondering which language packs to edit, here is the list:

Arabic — Egypt
(مصر)
ar_SA

Arabic — Saudi Arabia
(المملكة العربية السعودية)
ar_SA

Azerbaijani
(azərbaycanca)
az_AZ

Bulgarian
(български)
bg_BG

Catalan
(Català)
ca_ES

Czech
(čeština)
cs_CZ

Danish
(dansk)
da_DK

German
(Deutsch)
de_DE

Greek
(Ελληνικά)
el_GR

Spanish — Spain
(español)
es_ES

Spanish — Mexico
(Méjico)
es_MX

Spanish — Argentina
(español argentino)
es_AR

Estonian
(eesti)
et_EE;

Persian
(Farsi)
fa_IR

Finnish
(suomi)
fi_FI

French
(français)
fr_FR

Hebrew
(עברית)
he_IL

Croatian
(hrvatski)
hr_HR

Hungarian
(magyar)
hu_HU

Indonesian
(Bahasa Indonesia)
id_ID

Italian
(italiano)
it_IT

Japanese
(日本語)
ja_JP

Korean
(한국어)
ko_KR

Lithuanian
(lietuvių)
lt_LT

Macedonian
(македонски)
mk_MK

Mongolian
(монгол)
mn_MN

Malay
(Bahasa Melayu)
ms_MY

Dutch
(Nederlands)
nl_NL

Norwegian
(norsk)
no_NO

Persian
(فارسی)
fa_IR

Polish
(polski)
pl_PL

Portuguese
(Português)
pt_PT

Portuguese — Brazil
(Português)
pt_BR;

Slovak
(slovenčina)
sk_SK

Slovenian
(slovenščina)
sl_SI

Serbian (Serbia)
(српски (Србија))
sr_CS

Swedish
(svenska)
sv_SE

Romanian
(română)
ro_RO

Russian
(русский язык)
ru_RU

Vietnamese
(Tiếng Việt)
vi_VN

Thai
(ไทย)
th_TH

Turkish
(Türkçe)
tr_TR

Ukrainian
(українська)
uk_UA

Chinese — China
(中文 (中国)
zh_CN

Chinese — Taiwan
(中文（台灣)
zh_TW

[stevland]

Hi @pep06,

Your invoice has been sent. My apologies to your accounting department!

[stevland]

Hi jschrader,

You have made me aware of Audit Log just now. I don’t know how long it has been around for, but I’m pretty sure Enhancesoft just started supporting it recently.

I will have to install it myself and work on adding support for it… hopefully to be included in the next release.

I will update this thread when I have news.

[stevland]

These are not configurable fields in the Theme Options, no.

To change this text you’ll need to edit /index.php (it’s right in the root directory of your installation).

But there are two things you should keep in mind:

1) If/ when you install an upgrade in the future you will need to re-apply your edits.

2) If you use more than one language, by editing these the text you will break the translations. That means that, no matter what language your visitor is using, any text that you have edited will display your English text. 

If you do use more than one language, let me know and I will provide more information (it isn’t an easy explanation, so I will spare myself the effort unless it will help you). 😉

[stevland]

You can try adding:

#nav.pull-right .active a {
    font-weight: 700;
}

…but it is dependent on the font that is being displayed and if it supports a font-weight above 400 or not.

[stevland]

Yes, you are already using the settings with the most contrast.

But have you somehow changed the font that is used? It looks quite different from what I would expect to see. The font is super thin, but the bold item is super bold.

For comparison, here is what it looks like using your chosen background image in a standard osTicket Awesome installation:

Obviously, it still isn’t ideal as the background doesn’t provide a lot of consistent contrast. But it looks better than what you have.

You can add the following to /osta/user-styles.css:

#header a {
    font-weight: 400;
}

That will make the font of all menu items bold, rather than just the current item.

If you still aren’t happy with that, you should consider turning off Header Background > Use Backdrop Image

[stevland]

Header Text configures the color of the font used for the links in the header and the links in the drop-down menus.

Header Background configures the background color of the submenus.

I hope this helps!

[stevland]

I agree, this is something I intend to look into soon. But thanks for the head’s up that the indicators for the new Merging and Linking features are not appearing in osTicket Awesome.

I moved this post to Bugs and Display Issues so that I could mark it as “In Progress”.

[stevland]

Good to know! Thanks for the update.

[stevland]

You should have access to Apache error logs. If you can’t find them, ask namecheap where they are located.

Uploading osTicket Awesome from scratch won’t hurt. Just backup your /include/ost-config.php file before you do anything.

Also, you should download osTicket v1.14.1, upload the upload/ directory, rename it to osticket-vanilla/, and then copy your ost-config.php file to osticket-vanilla/include/.

Now you can go to yourdomain.com/osticket-vanilla/scp and try posting a new ticket. Does it work?

[stevland]

Sorry for the late reply.

Mi tabla ost__tickets_priority es:

osTicket Awesome overrides those settings. The priority colors are set by CSS instead. If you want to change them, add the following to /osta/user-styles.css:

td.osta_priority.osta_priority_emergency {
    background: url(../img/priority-pattern-overlay.png) #fc6872!important;
}
td.osta_priority_high {
    background: url(../img/priority-pattern-overlay.png) #e5bc61!important;
}
td.osta_priority_normal {
    background: url(../img/priority-pattern-overlay.png) #a5cb59!important;
}
td.osta_priority_low {
    background: url(../img/priority-pattern-overlay.png) #5bb3f5!important;
} 

Now you can change the colors to whatever you desire.

Desde el celular se ven de un color y desde la pc de otro, porque puede ser?

I’m not sure what is going on. That is what closed tickets should look like. Perhaps you broke something accidentally while trying to change the priority colors.

Priority colors do work in osTicket Awesome’s mobile layout, as you can see:

[stevland]

Found it! Known issue with osTicket.

Hopefully it will be resolved soon. But for now you can merge tickets from the queue pages.

Please note that the formatting issues you’ve pointed out will be addressed in the next osTicket Awesome release.