[stevland]

osTicket-1.14.1-Awesome-102 is now available on the Downloads page.

[stevland]

Thank you for taking the time to report this with a screenshot. Sorry for the trouble.

This will be fixed in Revision 2 (osTicket-1.14.1-Awesome-102), which will be released in the next few hours.

[stevland]

Thank you for your report and sorry for the trouble.

I am not entirely certain that I know what you mean by “the editor”.

I assume you mean the text box when you post a reply or an internal note on a ticket. If so, this will be fixed in Revision 2 (osTicket-1.14.1-Awesome-102), which will be released in the next few hours.

If you are referring to something else, please let me know!

[stevland]

Thank you for your report and sorry for the trouble.

This will be fixed in Revision 2 (osTicket-1.14.1-Awesome-102), which will be released in the next few hours.

[stevland]

This is a feature request pertaining to osTicket’s core functionality and is outside the scope of the type of enhancements that osTicket Awesome offers.

Please consider posting your question osTicket Forum or open an issue on GitHub.

[stevland]

Thank you for your report and sorry for the trouble.

This will be fixed in Revision 2 (osTicket-1.14.1-Awesome-102), which will be released in the next few hours.

[stevland]

That is correct, but actually I’m already patching a few glitches that have been reported by early adopters.

Please hold off until Revision 2 (osTicket-1.14.1-Awesome-102) in the next few hours.

I will post an update here shortly.

[stevland]

I’m in the testing phase of the initial 1.14.1 release. The current goal is to have a release ready by Monday Dec 2nd. But definitely next week! 

I’ll update this thread when it is available so you will be notified. If anyone else reading this is interested in receiving a notification, hit the “Subscribe” button above.

[stevland]

I don’t think a custom form would cause that. But you can test this by adding a custom form in the demo.

It has something to do with your server environment. Is the server working too hard?

Do you have a regular osTicket installation for testing purposes?

[stevland]

Do you see the same delay when you use osTicket demo or the osTicket Awesome demo?

[stevland]

Also, your Theme Options page looks weird. It should look like this:

Hopefully after clearing your cache everything will appear correctly.

[stevland]

Try clearing your browser cache

[stevland]

Hi sistemascsc,

I don’t see that problem in either the latest osTicket demo or the latest osTicket Awesome demo.

You should try upgrading to osTicket-1.12.5-Awesome-101 to see if it fixes your problem.

[stevland]

Thank you very much for contributing your observations and fixes here, guys. 

I do have a 1.12.5 release available now, and am currently in the testing phase for a 1.14.1 release as well.

[stevland]

Estoy en la fase de prueba para un lanzamiento para 1.14.1. ¡Espero lanzarlo el lunes 2 de diciembre!