[stevland]

Do you know if theres a genuine API for those marketplaces?

I haven’t heard of anything, but I haven’t looked either. I assume you’ve asked in the osTicket forum.

[stevland]

You can see the notification in action in the demo here.

Here is the HTML of the section that includes the ticket number in a div.

<td style="font-weight:bold" class="osta_ticket">
    <div style="font-weight:bold">
        <span class="Icon webTicket"></span>
        <a style="display: inline" class="preview" data-preview="#tickets/65/preview" href="/a/1.12-2/scp/tickets.php?id=65">678775</a>
    </div>
</td>

Using CSS I have hidden the ugly “webTicket” icon and neutered the bold text.

But the “font-weight:bold” styling (added by osTicket) is the key to adding the new reply icon.

Using a little CSS trickery, I’m adding a pseudo element (:after) to display the icon as a background image after the bold-styled div.

td.osta_ticket div[style="font-weight:bold"]:after {
    width: 8px !important;
    height: 8px !important;
    background-size: 8px !important;
    background-repeat: no-repeat !important;
    content: '' !important;
    display: inline-block;
    margin: 13px 0px 0 11px !important;
    background-image: url(../../osta/icons/reply.gif);
}

Ticket that don’t have a new reply do not receive the “font-weight:bold” styling from osTicket and therefore do not additionally receive the new reply icon background image from osTicket Awesome.

I hope this gives you clarification.

I’m still not entirely happy with my solution here. In fact, I want to completely redesign the ticket list again for the 10th time. Perhaps I will do so in the fall or winter.
 

[stevland]

Please let me know if that fix works for you, @fachmarkt so I can mark this as resolved.

[stevland]

I believe this is now fixed so I will mark it as resolved.

[stevland]

I believe this is fixed so I will mark it as resolved for now.

[stevland]

I’m sorry @hunterrd, but I don’t understand. 

I downloaded and successfully opened the last 6 versions of osTicket Awesome on the Downloads page.

Are you referring to something else?

[stevland]

I think I found the issue!

Unfortunately I cannot connect to your server using the FTP credentials that you gave me. But the fix is really easy:

Open /osta/functions.php

Change lines 21-22 from

"custom-backdrops"=>"01.png",
"custom-logos"=>"ost-logo.png",

to

"custom-backdrops"=>"[]",
"custom-logos"=>"[]",

That should fix it! But please let me know.

[stevland]

Please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

[stevland]

Oh yikes! Don’t post your connection info in this forum!

I copied the info and then removed it. If you send me any other private information please email it to info@osticketawesome.com. 🙂

[stevland]

Do you know how to access your log files? It would be very helpful if I could see the most recent apache logs. Perhaps you could copy/paste them into an email and send it to info@osticketawesome.com.

[stevland]

Hi @mscfadmin,

Sorry for the trouble. This was reported 4 days ago and has been fixed in the new release.

Either upgrade to osTicket-1.12-Awesome-102 or do the following:

• open /include/staff/ticket-view-inc.php
• remove data-dropdown=”#action-dropdown-statuses” from line 93

[stevland]

Hmmm I would like to look into this. I’ll send you a message by email.

[stevland]

Tickets with a new reply now have an animated icon displayed to the right of the ticket #.

I don’t like the way native osTicket makes the ticket number and subject line bold when there is a new reply… I find it too jarring. But hopefully my solution isn’t too subtle!

[stevland]

Whoa! osTicket usually limits the subject line to 50 characters. Did you guys change this somehow? Where these tickets opened by email perhaps, or some other method that I can’t think of right now?

I did change how the subject line is truncated in the ticket list in osTicket-1.12-Awesome-102. But I didn’t adequately anticipate what would happen with such long subject lines.

For now you should add the following CSS to /osta/user-styles.css:

td.osta_subject a {
display: inline !important;
width: initial !important;
white-space: initial;
overflow: hidden;
text-overflow: ellipsis;
vertical-align: bottom;
}

That will contain the subject line and keep it from running off of the page. I will work on a permanent solution.

[stevland]

Are you still having trouble, @domarc?

If you are still having trouble and would like me to look into it please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.