[stevland]

I’m curious… are these translations from Google really bad?

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[stevland]

Thank you for the screenshots… very easy to understand!

I forgot to include those translations. I am working on it right now. 

[stevland]

Yikes. My comment got muddled with html. Let me try again:

Change

“upload-dir”=> ROOT_PATH . “/osta/uploads/”,

to

“upload-dir”=> ROOT_PATH . “osta/uploads/”,

…or install the latest release, now available here.

[stevland]

I use 7-zip on this end, which explains why it was the one thing that worked for you.

It turns out I haven’t updated it in a long time… I’ve been running a version from 2016. I updated to the latest version. Hopefully that will be the end of this glitch, but do let me know if there is any more trouble and I will have to look into alternate software.

Cheers.

[stevland]

Thank you. Fixed in osTicket-1.12-Awesome-103.

[stevland]

I really appreciate the detailed instructions. I now see what you are referring to. It is an odd one. Short of removing the animation as you’ve suggested, I can’t figure out a fix just yet. The next release is (hopefully) dropping today, but I’ll keep working on a fix for this one.

[stevland]

If you would like me to investigate this further for you I will need you to create a temporary agent account  for me (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges!

[stevland]

I see you are using a Mac. What browser are you using?

Even on my Mac, using Safari, I don’t have this issue while browsing the demo.

[stevland]

The next version osTicket-1.12-Awesome-103 will hopefully be out later today!

[stevland]

Two options to fix this:

1. Please try upgrading to the latest version (Revision 103), which will hopefully be released later on today

OR

2. If you would like me to look into this for you I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

 

[stevland]

1. Open osta/functions.php
2. Change line18 from

"upload-dir"=> ROOT_PATH . "/osta/uploads/",

to

"upload-dir"=> ROOT_PATH . "osta/uploads/",

OR install osTicket 1.12 (Revision 3), which should be released within the next few hours.

[stevland]

Did that fix it for ya?

[stevland]

Clear Your Browser Cache

[stevland]

Thank you for the report. I can’t figure out what steps to take in order to reproduce this glitch. Do you run into this very often?

[stevland]

Thank you for your report. This will be fixed in the next release!