[stevland]

I’m sorry for the delay in responding!

While I am not sure what is causing this glitch on your end, all of this code has had to be reworked for 1.11.x.

Please upgrade to the next osTicket Awesome release when it becomes available next week and it will likely fix the issue.

[stevland]

Hmmm I’m sorry @Energy but I cannot think of what you must be referring to.

Can you send a detailed explanation or — better yet — a screenshot?

[stevland]

Ah, yes. 

The ability to change the ticket priority from the ticket list is an osTicket Awesome-only mod that has been troublesome. It is being removed temporarily from the next release and will return better than ever in a future release… with a no db-error guarantee!

[stevland]

Thank you for taking the time to post this screenshot.

This issue will be fixed in the next release.

[stevland]

Hi guys!

Thank you all for your continued support and enthusiasm.

I have been working tirelessly on a 1.11 release, which is almost ready. It has taken far more time to prepare an upgrade for this version than I would ever have anticipated. But I’m hoping to have it out by Monday.

Thank you for your patience!

[stevland]

Hi @Absolute,

That isn’t an osTicket Awesome question… it is a question specific to osTicket’s core functionality. 

You’re best bet is to ask this question in forum.osticket.com.

🙂

[stevland]

Where can I translate the languages? I have added them now but when I change it in the frontpage it shows a mix of french and english with german.

You’ll need to edit your company’s personalized content here:  Admin Panel > Manage > Pages > Landing

(https://osticketawesome.com/1.11/scp/pages.php?id=1)

[stevland]

#footer {
background: <your color here> !important;
}

[stevland]

@av-visionen

The missing attachments is a known issue that will be fixed soon.

I’m glad you were able to sort out your other two questions.

[stevland]

Thank you for taking the time to point this out, @Alexander. It has been fixed.

[stevland]

Hi Adrian,

I just noticed the same thing yesterday! I don’t know if Enhancesoft sent out an email notification, but I know that I did not receive one.

I should have a version of osTicket Awesome for 1.10.5 ready this week. I’m not sure how long it will take to prepare a release for 1.11.0. It includes some significant changes and new features, so I can’t make any promises at this point.

In any event, as a paying customer you will receive email notifications as each become available. 

[stevland]

O, Canada!

I’m glad you’re happy. 🙂

[stevland]

Is the loading animation missing when your Clients open a ticket, or your Staff, or both?

I think the HTML code for the Staff side loading animation appears in \include\staff\footer.php, line 18.

At this moment I have no idea about the Client side.

I do recall this being a tricky function to manipulate. I think it may also rely on a JQurey dependency.

I’m sorry I cannot be more help at this time.

[stevland]

Given that I am Canadian myself, that seems like a reasonable request to me.

I will add it to my list of things to do for a future release.

In the meantime you can replace the US flag by simply downloading this file and uploading it to /osta/svg/flags/ (overwriting the one that is there).

[stevland]

I’m not sure how that happened, but this will fix it.

Add the following code to /osta/user-styles.css

.pull-right#nav a:hover,.pull-right#nav a svg:hover {
    color: #000000 !important;
}

NOTE: #000000 is black… replace with whatever RGB color you prefer.