[stevland]

Thank you @delta-assurances for posting this issue and your solution.

Rather than editing scp.css, here is what I recommend to fix this issue.

Add the following code to /osta/user-styles.css:

#sub_nav li + li > a {
    margin-left: 0;
}
#sub_nav li.top-queue + li > a {
    margin-left: 20px;
}
.customQ-dropdown ul li > span.newItemQ {
    padding: 0;
    margin: 0 8px 0 0;
}

This fix will be included in the next release (osTicket-Awesome-1.11-v1.1) when it becomes available.

[stevland]

P.S. My guess is that when you click —Empty— a little window will pop up that will allow you to edit the field without editing the ticket. 

This is a new feature and is actually very useful!

[stevland]

Hmmm. Have you cross-referenced your original osTicket installation? (You did keep a backup, yes?)

I’m wondering if Enhancesoft has changed the way that they blank fields are (not) displayed.

I see something very similar in my unmodified v.1.11 installation: 

 

What happens if you click on the —Empty— filed?

 

[stevland]

It seems to me that those 4 phone number fields are something that someone has added on your end. It is unique to your installation.

Have you tried looking in Agent Panel > Manage > Forms > Company Information?

[stevland]

Hi @ramonb,

I like the idea… I’m imagining it would work similar to how Conversation View works in Gmail. All the past messages are collapsed except for the most recent one at the bottom. You can click on each message header to expand it, or click an icon to expand all of them at once.

I like the idea, but it would require quite a lot of programming and testing. For now I have to focus on bug fixes and other improvements, but I’ll keep this one at the back on my mind.

[stevland]

I would like to investigate and fix this.

Someone kindly send me the URL to their installation by either posting it here or emailing it to info@osticketawesome.com.

Thanks!

[stevland]

Hi @Absolute,

Thank you very much for taking the time to post your screenshot… it made this very easy to understand and fix.

The fix will be integrated into the next release (osTicket-Awesome-1.11-v1.1).

If you would like a quicker solution please add the following to /osta/user-styles.css:

.advanced-search .adv-search-val .select2-container--default .select2-selection--multiple .select2-selection__rendered {
     height: initial !important;
}

[stevland]

Thanks for your support everyone!

[stevland]

any advice on how to properly upgrade the theme [from 1.10.x to 1.11.x]?

Hopefully you still have a separate osTicket core installation. You’ll need to upgrade that installation to osTicket v1.11 using the standard instructions provided by Enhancesoft. By doing so you will upgrade your database and prepare it for the new features that are included in v1.11.

Assuming your osTicket Awesome installation is in a directory called /support, rename it to /support-backup.

Create a new directory called /support.

Upload the files from the osTicket-Awesome-1.11-v1.0 release into the /support directory.

Copy your ost-config.php file from /support-backup/include to /support/include.

Enjoy!

[stevland]

@lucn,

The missing attachment issue is now fixed in the latest release (osTicket-Awesome-1.11-v1.0).

Thank you!

 

 

[stevland]

Hmmm. Try this…

html,
#osticket,
#ostawesome,
#footer {
background: <your color here> !important;
}

[stevland]

haha.. unfortunately so..

[stevland]

I second this issue.. ie11 is a highly used browser so for this not to work is a real issue.

[stevland]

If you’re interested, I just released osTicket-Awesome-1.11-v1.0.

[stevland]

That sounds very odd. The Open link should always be there. But you can always click your company logo to get back to the main list of Open Tickets as well.