[stevland]

Ah, yes. 

The ability to change the ticket priority from the ticket list is an osTicket Awesome-only mod that has been troublesome. It is being removed temporarily from the next release and will return better than ever in a future release… with a no db-error guarantee!

[stevland]

Thank you for taking the time to post this screenshot.

This issue will be fixed in the next release.

[stevland]

Hi guys!

Thank you all for your continued support and enthusiasm.

I have been working tirelessly on a 1.11 release, which is almost ready. It has taken far more time to prepare an upgrade for this version than I would ever have anticipated. But I’m hoping to have it out by Monday.

Thank you for your patience!

[stevland]

Hi @Absolute,

That isn’t an osTicket Awesome question… it is a question specific to osTicket’s core functionality. 

You’re best bet is to ask this question in forum.osticket.com.

🙂

[stevland]

Where can I translate the languages? I have added them now but when I change it in the frontpage it shows a mix of french and english with german.

You’ll need to edit your company’s personalized content here:  Admin Panel > Manage > Pages > Landing

(https://osticketawesome.com/1.11/scp/pages.php?id=1)

[stevland]

#footer {
background: <your color here> !important;
}

[stevland]

@av-visionen

The missing attachments is a known issue that will be fixed soon.

I’m glad you were able to sort out your other two questions.

[stevland]

Thank you for taking the time to point this out, @Alexander. It has been fixed.

[stevland]

Hi Adrian,

I just noticed the same thing yesterday! I don’t know if Enhancesoft sent out an email notification, but I know that I did not receive one.

I should have a version of osTicket Awesome for 1.10.5 ready this week. I’m not sure how long it will take to prepare a release for 1.11.0. It includes some significant changes and new features, so I can’t make any promises at this point.

In any event, as a paying customer you will receive email notifications as each become available. 

[stevland]

O, Canada!

I’m glad you’re happy. 🙂

[stevland]

Is the loading animation missing when your Clients open a ticket, or your Staff, or both?

I think the HTML code for the Staff side loading animation appears in \include\staff\footer.php, line 18.

At this moment I have no idea about the Client side.

I do recall this being a tricky function to manipulate. I think it may also rely on a JQurey dependency.

I’m sorry I cannot be more help at this time.

[stevland]

Given that I am Canadian myself, that seems like a reasonable request to me.

I will add it to my list of things to do for a future release.

In the meantime you can replace the US flag by simply downloading this file and uploading it to /osta/svg/flags/ (overwriting the one that is there).

[stevland]

I’m not sure how that happened, but this will fix it.

Add the following code to /osta/user-styles.css

.pull-right#nav a:hover,.pull-right#nav a svg:hover {
    color: #000000 !important;
}

NOTE: #000000 is black… replace with whatever RGB color you prefer.

[stevland]

@jschrader@myios.com,

Thank you for taking the time to report this and to look into it further.

Your suggestion is likely valid. I do not recall disabling the loading popup, but perhaps it got accidentally disabled through some other change.

Unfortunately, I cannot honestly say that I will have the time to look into this for the next week or two. But it is on my list!

[stevland]

@digitalis-france

I added a photo to an FAQ item in the demo which you can see here:

https://osticketawesome.com/1.10.4/scp/faq.php?id=7

I am able to create a PDF that successfully integrates the image.

I really suspect that your issue has something to do with the way that the images where attached to the FAQ items. I would suggest removing each image and adding it back. Let me know if that works for you.

BTW your company logo looks great! Nice job.