…whatever steps you took with your new osTicket Awesome installation. If you’ve never had email piping working before, here are the latest instructions. I would recommend that you set it…
Reply To: ZIP download error
…from Ninite that will silently install the latest versions of 7Zip, PeaZip and WinRAR. I feel confident that one or all of them will open the zip. If you would…
Overlapping (CSS issue)
Just installed osTicket Awesome (latest) over the latest version of osTicket, got this overlapping issue with both Firefox (my primary web browser) and Chrome. Had never visited the page with…
Reply To: After upgrade my knowledgebase files and images are gone
…But I don’t know what the problem is, and it is beyond the support that I can offer for osTicket Awesome. Make sure you’ve installed the latest version of the…
Reply To: Pop-up window not showing
Oh, you are using OSTicket Awesome 1.17. If you want to use Oauth2 please update to the latest release. The osTicket developers made a bunch of changes to Oauth2 in…
Reply To: Unable to see collaborators interface
By “latest update” I assume you mean osTicket-1.12-Awesome-105, yes? Please clear your browser cache and try again. If the issue persists, let me know if you encounter the same issues…
Scroll to top icon no longer available?
Hey Stevland I’m running the latest OSticket/OSticket Awesome build: osTicket v1.14.2 // osTicket-1.14.2-Awesome-103 // PHP 7.1.8 // MySQL 10.1.26 // Apache/2.4.27 (Win32) OpenSSL/1.0.2l PHP/7.1.8 web server Since i upgraded I no…
Reply To: Sidebar Missing After 1.17.5 Upgrade
Hi @servo, I apologized for the inconvenience. The truth is that I don’t test 1.17.x versions as rigorously because very few people download it. Most users stick to the latest…
osTicket Awesome for osTicket 1.12 (Revision 4) Released
osTicket This version of osTicket Awesome is ONLY for osTicket v1.12! See the osTicket 1.12 release notes and download it from here. osTicket Awesome Revision: 104 Released: 2019-06-02 – NEW:…
Missing user-count for organizations
…of our helpdesk and the user-count appears, so it’s really linked to the OSTA theme. When inspect the user count for those missing, I see this class showing up: class=”user-count-hide”….