…message: PHP Fatal error: Uncaught Error: Class “SessionData” not found in /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.auth.php:1597\nStack trace:\n#0 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.signal.php(98): PasswordPolicy::cleanSessions()\n#1 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.staff.php(302): Signal::send()\n#2 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/setup/inc/class.installer.php(214): Staff->setPassword()\n#3 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/setup/install.php(52): Installer->install()\n#4 {main}\n thrown in /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.auth.php on line 1597’, referer: https://lettershop24.com/lettershoptool/setup/install.php Hope you can fix it soon…
Search — See all tickets in search results, regardless of access not working
…from other departments or that are assigned to other agents. Admin Panel>Agents> Agents Name> Permissions>Miscellaneous> Search — See all tickets in search results, regardless of access It worked before update….
Possible Bugs
…Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032. theme.php:1 A cookie associated with a cross-site resource at https://osticketawesome.com/ was set without the <code>SameSite attribute. A future release of Chrome…
Correct steps to upgrade to latest release
Hi, we have an installation on our production enviroment with these versions osTicket ver. 1.10.1 osTicket-Awesome-1.10.1-v1.3 which are the correct steps to move to lastest release ? osTicket ver. 1.10.4…
Search-icon next to search-input not clickable
The search-icon next to search-input not clickable. It is clickable in the original osTicket installation. osTicket v1.12 // osTicket-1.12-Awesome-102<br /> PHP 5.6.39 // MySQL 10.3.11 // Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141…
osTicket Awesome for osTicket 1.12.4 (Revision 1) downloaded zip file
It seems like the zip file is corrupt? I tested to download it multiple times. # unzip osTicket-1.12.4-Awesome-101.zip Archive: osTicket-1.12.4-Awesome-101.zip End-of-central-directory signature not found. Either this file is not a…
upgrade from osTicket-1.16.3-Awesome-101 to osTicket-1.17.4-Awesome-101.zip
Hi, I’m now use IIS, PHP 8.0, and MySQL 5.5.45 for hosting.osTicket-1.16.3-Awesome-101, it has to be upgraded to osTicket-1.17.4-Awesome-101. Should every version of osTicket Awesome (1.16.4-1.16.6, 1.17.1-1.17.3) be upgraded, or…
Timezone Bug osTicket-1.15.1-Awesome-101 & osTicket-1.15-Awesome-101
Hello everyone If you have the timezone bug, rest assured you aren’t the only one! It seem to be a bug in osticket rather then the theme. https://forum.osticket.com/d/98886-time-error-when-adjust-the-due-date-ticket also https://forum.osticket.com/d/98909-timezone-issue…
HTT500 SERVER ERROR Just after the parameters screen
…The log : AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Class ‘SessionData’ not found /include/class.auth.php:1597\nStack trace:\n#0 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/include/class.signal.php(98): PasswordPolicy::cleanSessions()\n#1 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/include/class.staff.php(302): Signal::send()\n#2 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/setup/inc/class.installer.php(214): Staff->setPassword()\n#3 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/setup/install.php(52): Installer->install()\n#4 {main}\n thrown in…
Knowledgebase search shows "Not Found"
…issue: osTicket 1.12.3 // osTicket-1.12.3-Awesome-102<br /><br /> PHP 7.2.24-1+ubuntu18.04.1+deb.sury.org+1 // MySQL 5.7.27 // Apache/2.4.41 (Ubuntu) web server My issue: When a user searches our KB articles from the search bar…