[kkrumm]

Not affiliated in any way? Have you seen the footer of this very website? It reads:

osTicket is a product of Enhancesoft

 

Contacting them will do nothing – come on dude. Also, OsticketAWESOME is a theme! not Osticket. 

[kkrumm]

It does work perfectly. Have you tried clearing your browser cache? 

[kkrumm]

have you cleared out your browser cache?

[kkrumm]

This has nothing to do with the Theme which this site is. You need to try the Osticket forums over at osticket.com

[kkrumm]

you really shouldn’t post and user and password here

[kkrumm]

Dear god, I hope IE is not a highly used browser. 🙂 

[kkrumm]

I have had this same issue it would nice if could have a “loading please wait” box. 

[kkrumm]

you didnt look at the demo page? https://osticketawesome.com/1.10.4/

[kkrumm]

Okay i think i see it now. My bad I needed to have this setting changed first Agents Settings -> Avatar Source: “Buil-In / Oscar’s A-Team”.

Now I have the option to flip through the avatar images.

[kkrumm]

@stevland I’m not running vanilla. Just osticket v1.10.1 with Awesome v1.3. I logged in and still dont see it. 

[kkrumm]

Yes, its the same for me as well. I thought the only way to change the avatar was through gravatar.com and linking the email address. 

[kkrumm]

That’s not issue with theTheme sounds like an issue with Osticket itself. Have tried the osticket forums.

http://osticket.com/forum/

[kkrumm]

Maybe here is what I’m running on 

osTicket Version
v1.10.1 (9ae093d) —  Up to date

Web Server Software
Apache/2.4.17 (Win32) OpenSSL/1.0.2d PHP/5.5.34
MySQL Version
10.1.13
PHP Version
5.5.34
Windows 2012 R2

[kkrumm]

<p>The above issue I’m not seeing with my install. Are you sure you don’t have something installed correctly?  </p>

[kkrumm]

<p>I dont see any issues with the knowledge base? Maybe screenshot of what you are talking about would help?</p>