[stevland]

You sent me down a rabbit hole! I am really confused. I don’t understand why you’ve run into this problem.

That text is already translated in the Polish language pack.

./include/i18n/pl/LC_MESSAGES/messages.mo.php: ‘To better serve you, we encourage our clients to register for an account and verify the email address we have o n record.’ => ‘Aby lepiej Państwu służyć, zachęcamy naszych klientów do rejestra cji konta i zweryfikowania adres e-mail, który zarejestrowaliśmy.’

If you’re only Polish and no other language I suppose you could edit /include/client/login.inc.php, Line 14:

$body = __(‘To better serve you, we encourage our clients to register for an account and verify the email address we have on record.’);

I’ll mark this as resolved, but let me know if you’re still having trouble.

[stevland]

Thank you for bringing this to my attention, @NMITHelp.

This is a serious glitch. And I haven’t quite figured out how to properly fix it yet.

But I have found a workaround that seems good enough for now.

Please copy the code from this page and paste it into the file tickets.php (in the root dir), replacing all of the current contents.

[stevland]

I believe you have run into an unresolved osTicket issue (it is not an osTicket Awesome issue btw).

Try adding .jpg (and whatever other filetypes you need users to be able to upload).

Admin Panel > Settings > Tickets > Additional Filetype Filters

I know that it seems counterintuitive that this fix would work when you can add a file to the body but the dropzone, but I tried this fix myself just now and it fixed the issue.

See this for more info:
https://github.com/osTicket/osTicket/issues/6174

[stevland]

Hi @nandor,

If I understand you correctly, you expect that the user should not be able to close a ticket that still has remaining uncompleted task(s).

That makes sense to me.

But you have found an issue with osTicket itself — it is not an osTicket Awesome issue. Please consider reporting this issue in the osTicket Forum or, better yet, open an issue on GitHub.

[stevland]

Hello @DimitarStanev,

I can’t reproduce this issue on my end.

I was just about to give up, but then I noticed something interesting in your screenshot:

It looks like it is either Windows and / or your web browser that is blocking the image.

If you’re still running into this issue, try checking the box and you’ll probably see the image.

If that works you may want to figure out how to disable this overly protective security feature.

I hope this helps.

[stevland]

P.S. I included the latest version of the Attachment Inline Plugin in the new osTicket Awesome release.

So if clonemeagain fixed the issue, the fix is included in osTicket Awesome for osTicket 1.17 (Revision 1). But unfortunately it looks like this issue is still open.

[stevland]

Thank you very much for posting this, @fulfillment9.

You probably saved me a lot of time trying to track down the issue!

[stevland]

This is absolutely not a thing that you need to worry about.

[stevland]

Hi @menarva,

Admittedly I haven’t looked at a RTL layout in a long time. I will sit down soon and work on some improvements. And then I will let you know!

Thank you.

[stevland]

Hi Zack,

I will add this code to the next release, but for now you can toss it in Theme Options > Custom CSS:

@media screen and (max-width: 760px) {
.pull-right.flush-right .action-button[data-original-title=" Assign"],
.pull-right.flush-right .action-button[data-original-title="Change Status"] {
float: right;
margin: 0 0 0 6px;
}
}

[stevland]

Yikes! Thank you for the report, @hitchman.

This will be fixed in the next release.

For now, please add the following CSS to Theme Options > Custom CSS:

@media screen and (max-width: 760px) {
body.demo.staff-side.tickets-page table.form_table.fixed tr {
display: initial;
}
body.demo.staff-side.tickets-page table.fixed > tbody > tr > td + td:not([width]) {
width: 100%;
}
table.form_table.fixed tr#userRow td,
table.form_table.fixed tr#ccRow td {
display: inline-block;
}
tbody#dynamic-form tr {
display: table;
}
}

[stevland]

P.S. And toss this one in as well for good luck!

.label.label-bare:hover {
background: rgba(255, 255, 255, 0.48);
}

[stevland]

Hi @JulienVDC,

This is a bit of a shot in the dark because I cannot figure out how to make the ‘group’ and ‘cc collaborator’ buttons appear on my end.

But hopefully this will tidy everything up.

Add the following to Theme Options > Custom CSS

.textra.light {
float: right;
padding-left: 5px;
}
.thread-entry .label-bare {
display: inline-block;
padding: 5px 9px 3px 9px;
border: .5px solid #99bbc0;
background: rgba(255, 255, 255, 0.21);
margin: -3px 0 0 0;
color: #3b8ebd;
}
.thread-entry .label-bare i.icon-user, .thread-entry .label-bare i.icon-code-fork {
width: 14px;
height: 14px;
background-size: 14px !important;
margin: -2px 0 6px 0;
}

[stevland]

Hello all,

osTicket Awesome for osTicket 1.17 is available now.

[stevland]

Thank you for posting that workaround, @Stephen@EhOS.

But rest assured everyone, I should be releasing the next version this week. I will update this thread when I do.