[stevland]

Hi @aeromarine,

This issue has now been reported here:

https://forum.osticket.com/d/100995-staff-profile-broken-when-using-spanish-translation-in-the-latest-version

 

[stevland]

The current header may not be very exciting, but you would not believe the amount of consideration that has gone into it.

It needs to be accommodating of a variety of logo dimensions, it needs to accommodate various languages (some of which have very looong words), it needs to be able to morph into a mobile layout, and it needs to be able to do everything backwards for right-to-left languages (such as Hebrew).

I can already imagine the torrent of support requests from disappointed users. I am definitely not open to making any of that customizable! :O

Likewise custom JS is something that scares me. If I made such a feature prominent I anticipate lots of confusing support requests regarding oddball issues that would eventually be traced down to custom JS code that worked as intended for one thing, but messed up something entirely unrelated in another area.

(You may be interested to know that there is a file in osta\js\ called user-scripts.js for end users to add their custom JS snippets, which are then the very last JS to be injected when the page loads. But I only mention it when people ask, and that is as far as I’ve gotten to implementing this feature.)

A custom footer is an idea that I have thought about over the years. And so I’ve added it to my list of ideas for future consideration.

I appreciate your enthusiasm. Cheers.

[stevland]

Hmmm.

If you’re using the formatting toolbar to italicize the word, it will wrap it in <em> tags, which will work as expected.

Thus I guess you are manually adding HTML tags yourself. If that’s the case, you must be an old timer like me. But perhaps you didn’t know that the <i> tag was depreciated many years ago, much like the <b> tag was replaced by <strong>.

In vanilla osTicket the devs used <i> as some kind of a short-hand for icons, and in this case the properties that are getting picked up are actually meant for icons that use inline SVG images.

My fear is that, by modifying that CSS you will end up with icons appearing wonky elsewhere in osTicket Awesome. And you may not realize the connection.

If my guess is correct, and if you still really want to use <i> tags to italicize words while manually formatting your text with HTML, the real trick (rather than editing the CSS that is intended for icons) would be to target the ticket thread text specifically, like this:

.thread-body i {
  display: initial !important;
  width: initial !important;
  color: inherit !important;
  height: initial !important;
  background: initial !important;
  position: initial !important;
}

I hope this helps.

[stevland]

I can’t reproduce this issue in the demo, even if I install and enable the LDAP plugin.

If either of you guys would like me to investigate further I will need access to one of both of your installations.

Please submit this form.

[stevland]

table.list.queue.tickets.font-reg ~ div span.faded.pull-right {
    display: none;
}

[stevland]

Thank you for your detailed report. But as you’ve already realized yourself, this is an osTicket problem. Hopefully the osTicket devs will recognize this issue and fix it soon. But you might decide to report it in the osTicket Forum, or on GitHub.

[stevland]

Nice work, @nandor.

You’re hired.

[stevland]

@raaadmin,

I think it’s a great idea. But yeah, as you already realize, you’re much more likely to get responses over on the osTicket forum, specifically the Mods and Customizations area.

Good luck!

[stevland]

Hi Christian,

I haven’t really thought about what size would be optimal for the print logo. I suggest experimenting a bit to figure out what works best for your logo.

Regarding the web logo, I do have these tips.

[stevland]

Add the following to Admin Panel > Theme > Custom CSS:

a[href*="/login.php"]:hover, a[href*="/logout.php"]:hover {
    background: #ffffff !important;
    color: #000000 !important;
}

(Replace #ffffff and #000000 with your preferred colors).

[stevland]

Hi @aeromarine,

There is some mismatch with the Spanish language pack and osTicket 1.16.x.

This is not an osTicket Awesome issue.

I’m pretty sure what you are reporting is the same issue that another user noticed after switching to that language pack.

I also expect you’ll find the same issue occurs if you use vanilla osTicket.

Hopefully the osTicket devs will recognize the issue and fix it soon. But you might decide to report it in the osTicket Forum, or on GitHub.

[stevland]

Hi @BeckoningEagle,

Thank you for the detailed explaination, which made it easy to reproduce the problem.

After investigating, I have come to realize that this is an issue with osTicket itself.

The problem exists in the unmodified vanilla osTicket demo I have here:

https://o8.osticketawesome.com/1.16.3/scp/profile.php#preferences

As soon as I enable Spanish as the default language for the current profile, the other profile functions do not work as expected. But this does not occur with other languages.

Hopefully the osTicket devs will recognize the issue and fix it soon. But you might decide to report it in the osTicket Forum, or on GitHub.

[stevland]

Hi @alexbuckland,

I’m sorry I didn’t reply in a timely manner.

I assume you’ve worked this out by now, but if not feel free to write back and let me know.

[stevland]

Thanks for jumping in, @alexbuckland. That is a great response.

@manuelef this is definitely a question that is more suited for the regular osTicket forum, as you’ll get way more eyeballs over there.

I myself have very limited experience on IIS servers… just enough to make the installation instructions on this site!

I hope you found the info you were looking for.

 

[stevland]

Hi @jorgepeixinho,

Sorry, I can’t find your post. But I did find your other question about language packs.

Are you still running into the DB Error? If so, please post the relevant entry from your Apache (or Windows IIS) logs.