[stevland]

Sorry guys, I did not see this and the temporary fix is quite simple.

Please add the following to Admin Panel > Theme > Custom CSS:

form[action="helptopics.php"] table.list thead tr:first-child {
     display: table-row;
}

I will include this fix in the next release.

[stevland]

Hi @EasytoBegin,

This probably has something to do with the database upgrade from osTicket 1.15.x to 1.16.x, although I can’t reproduce the issue on this end.

With your permission I would like to investigate this issue.

If you’re okay with granting me access to your installation, please submit this form:

https://osticketawesome.com/troubleshooting/assistance-request-form/

 

[stevland]

That is a great idea. I’ll add it to my list and think about how such a thing could be implemented. No promises though!

[stevland]

Great. Thanks for the update. 

[stevland]

Yes, I am all caught up now. I quietly posted 4 new versions over the past few days, including osTicket Awesome for osTicket 1.16.1 (Revision 1).

I appreciate the enthusiasm! Thanks for your patience, everyone.

[stevland]

Please see I can’t upload a logo or background image on the Troubleshooting page.

[stevland]

No, the only error is the closing bracket. (That is an old function that is no longer needed).

Please replace

// osta - Load ticket counts in navigation BEFORE hover to prevent "jumping"
// $(document).ready(function() {
// $.ajax({
// url: 'ajax.php/queue/counts',
// dataType: 'json',
// success: function(json) {
// $('li span.queue-count').each(function(i, e) {
// var $e = $(e);
// $e.text(json['q' + $e.data('queueId')]);
// $(e).parents().find('#queue-count-bucket').show();
// });
// }
// });
// });

with

});

Thank you for reporting this!

[stevland]

Hi @square,

I can’t find the function to create the subcategory

As far as I know, that isn’t something that osTicket is capable of. You would have to either request that the developers to consider that feature in the future, or create a pull request and code it yourself.

Every time a ticket is opened or answered, an email arrives with access to the direct link without making any registration

If I understand you correctly, you want to configure whether or not users have to register before being able to open a ticket. Technically, this is not an osTicket Awesome question — it is a question regarding osTicket’s core functionality. The best place for such questions is always osTicket’s forum where many more people will see it and you’ll probably get a faster response.

However, as a courtesy, I did a Google search for you and found the answer.

If you go to Admin Panel > Users you will find an option to Require registration and login to create tickets which you can toggle on or off.

I hope this helps.

[stevland]

It would only take a few days to properly code a dark mode for the Client side. But, who cares? Clients typically only use the Portal for short lengths of time.

Trust me, I have often wished myself that the Agent side would have a dark mode. But you have no clue the amount of work this would require to do it right. Weeks!

It is, however, on my list of future ideas.

And I just tossed it onto the Feature Request page if you want to vote it up!

[stevland]

Hi @Kieranwest28,

That is an excellent idea. But it is essentially a feature request for osTicket itself.

Please consider asking your question in the osTicket Forum or opening an issue on GitHub.

[stevland]

That would require custom code and is beyond the scope of the help I can provide.

Also, it is not an osTicket Awesome question, but rather a question regarding core osTicket functionality.

My recommendation would be to ask this question in the Mods and Customizations section of the osTicket forums.

Good luck!

[stevland]

Hi @mstrust,

You have found an issue with your specific settings, or with osTicket itself — this is not an osTicket Awesome issue.

Note that email templates have not been modified by osTicket Awesome.

But, as a courtesy, I found the template in question. You’ll want to look at 

Admin Panel > Settings > Users > Templates > Account Confirmation Email

If you’re still having trouble I recommend searching the osTicket Forum or opening an issue on GitHub.

[stevland]

This is not an osTicket Awesome specific issue, but rather an osTicket one.

https://www.google.com/search?q=osticket+%22Unable+to+save+draft%22&rlz=1C1GCEA_enCA936CA936&oq=osticket+%22Unable+to+save+draft%22&aqs=chrome..69i57j0i22i30j69i64.4792j1j7&sourceid=chrome&ie=UTF-8

[stevland]

As a general rule you can always upgrade osTicket or osTicket Awesome without doing staggered upgrades, unless your installation is super old, like, more than a decade old.

When you go from one major version to another (e.g. 1.11.x to 1.12.x or 1.14.x to 1.15x) the installer will perform a database upgrade. But that only takes a few seconds.

Even if you’re applying a minor upgrade, however, I always recommend backing up your database before you do anything!

[stevland]

Hi @alexbuckland,

Sorry, I didn’t see your email but I’m a little overwhelmed right now.

You don’t need to worry about your original vanilla osTicket installation. In fact, you can back it up and ditch it.

There was a time when I encouraged people to keep a working vanilla installation for troubleshooting purposes.

But osTicket Awesome now includes the latest copy of vanilla osTicket embedded within it. All you have to do is press Shift + O and you will see the page you are on, but in vanilla osTicket. 

I know, genius, right?!  😉

I hope this answers your question. If not, let me know.