[stevland]

Hi nandor,

Please add the following to Theme > Custom CSS:

.tickets-page .tickets .form_table .select2-container--default .select2-selection--multiple:not(.staff-side.tickets-page span.select2-selection.select2-selection--multiple) {
height: 32px !important;}

This fix will be included in the next release.

[stevland]

Hi guys,

I didn’t realize that this limitation existed, so thank you for pointing it out.

I will have to look into this and try to find a solution to include in a future update.

If and when that happens I will update this page.

[stevland]

Hi Roberto,

Unfortunately, no.

[stevland]

Hi Erik,

I never noticed that, but you’re right. 

From what I can see, items (checkboxes, text in form fields) do get reset. But the drop-down menus don’t get reset when the button is pressed in the osTicket Awesome environment, whereas the function does still work as expected in vanilla osTicket.

I will look into this and include a fix in a future update.

Thank you!

[stevland]

Hi Mike, please let me apologize for the long delay in responding. Check your email and we’ll go from there.

[stevland]

Hi Jeremy,

Assisting with issues with Azure is beyond the type of support I can offer as it isn’t related to osTicket Awesome. Also, I don’t have any personal experience using Azure, so I wouldn’t be much help anyway.

As no one else has jumped in I’m afraid we can’t be of much help.

Please consider reporting this issue in the osTicket Forum or, better yet, open an issue on GitHub.

[stevland]

Hi lucn,

I’m sorry to hear that you’re experiencing that frustration. But, unfortunately, I can’t think of a reason that could explain that specific issue.

While you are on the Theme page, I suggest that you open Developer Tools in your browser and look at the Console for any errors that may provide a clue.

Also, try accessing the Themes page using a different web browser to see if it works as expected. If it does, it could indicate an issue with a plugin/ extension in your regular browser.

I’ll leave this open, and if you learn anything new, please feel to share.

[stevland]

Hi Stephen,

Thank you for pointing this out.

[stevland]

Hi Jesse,

I understand that you can’t access the tabs to navigate back to the CSS page, so you can’t remove the CSS you added, which broke the tabs.

But you can go to the page directly by adding /scp/theme.php#custom-css to the end of the URL of your installation.

[stevland]

Hola Javier,

Se informó un problema similar aquí, pero no he tenido la oportunidad de verlo yo mismo.

Lamentablemente todavía no sé cuál es la causa de esto.

Pero estaré feliz de resolverlo SI me concede acceso a su instalación.

En caso afirmativo, complete este formulario con la mayor cantidad de información posible.

—

Hi Javier,

A similar issue has been reported here, but I have not had the opportunity to look at it myself.

Unfortunately I don’t yet know what the cause for this is.

But I am happy to figure it out IF you will grant me access to your installation.

If yes, please fill out this form with as much information as possible.

[stevland]

Hi Onur,

osTicket / osTicket Awesome doesn’t support PHP 8.3 yet. Please downgrade to 8.2 or 8.1 asap. (I have no idea if that is the reason you are having an issue with SVG icons, but running an unsupported PHP can create unpredictable results).

If that doesn’t resolve your issue please fill out sections 1 and 2 of this form and I will take a look.

[stevland]

Hi Aaron,

It sounds like you are doing everything correctly. I haven’t encountered this issue.

When you are on the plugins page press SHIFT + O on your keyboard to switch to vanilla osTicket. Let me know if that allows you to configure the plugins.

[stevland]

Hello @devops,

It seems that through the renewal process you somehow registered a 2nd account (with a new username and password) which is the one that now has access.

Have you figured this out? I assume you have and you’ve started using the new account.

If not I will delete the new account and apply the access your original account.

Let me know what you prefer.

[stevland]

Hi Koen,

osTicket Awesome fully supports the OAuth plugin, but that’s not exactly what you asked.

You’re wondering if the plugin will continue to work after migrating to osTicket Awesome without any further intervention.

That is a good question, and unfortunately I don’t know the answer. I haven’t used OAuth myself in years.

But I would assume that all of its settings are stored in osTicket’s database, which will remain the same.

If you follow the instructions, the URL for your installation will remain the same as well. So that shouldn’t be a problem, either.

And, given that the subject of OAuth arises so rarely in this forum, I would guess that it requires minimal fuss—if any—after migrating.

The only additional advise I can think of would be to go into the plugin settings before migrating and record / screenshot all of your configurations, just in case you run into any issues.

I hope this helps!

[stevland]

Hi zwing,

You don’t run into this issue while using the 1.18.1-1 Demo, correct?

So the question is: what is wrong with your environment or installation?

Troubleshooting on a mobile device is quite limited.

So visit the installation using a desktop browser (I recommend Chrome for this).

Press Control+Shift+J to open the Console (Command+Option+J on a Mac).

Resize the left panel (containing your installation) until the navigation icons disappear).

What errors (if any) appear in the Console?

Also check your apache logs for relevant errors.

Let me know what you find.