[stevland]

This is really weird. The custom logo / print function works perfectly on this end. I’m sure that you’ll find the same thing if you try it in the demo.

https://osticketawesome.com/a/1.14.2-2/scp/theme.php#logo-options

What file type are each of you using for the logo?

Other than a file type issue, we can’t find any mistakes in the code or think of any other reason why this wouldn’t work.

If either of you would be willing to let us access your installation, that would be extremely helpful.

If so, please submit this form with as much detail as possible.

[stevland]

 

 

[stevland]

Abra /include/staff/ticket-view.inc.php en un editor de texto y cambie la línea 1000 de

<a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?> "

a

<a class="ticket-action inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"

[stevland]

Yikes.

Please open /include/staff/ticket-view.inc.php in a text editor and change line 1000 from

<a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"

to

<a class="ticket-action inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"

[stevland]

@MikulaM,

Thank you for taking the time to post those screenshots.

We are looking into this and will respond soon.

[stevland]

already Tested your 1.12 R4 Theme, its not working correctly

The issue isn’t with osTicket Awesome specifically. The issue is that osTicket implemented a new system for displaying Ticket Queues. Although it looks almost identical the code is very different. And they broke the translations for many words in every language.

But please take a look at this page for a temporary solution to restore German translations in osTicket Awesome:

https://osticketawesome.com/forums/topic/osticket-1-14-patch-4-german/#post-5896

I hope this helps.

[stevland]

I just spent 3 hours working on this dirty workaround, so I hope it works well!

Please let me know if any of the translations can be improved.

Add the following code to /osta/user-scripts.js:

$('a[href="tickets.php?queue=1"].Ticket').text('Offen');
$('a[href="tickets.php?queue=2"].truncate').text('Unbeantwortet');
$('a[href="tickets.php?queue=3"].truncate').text('Beantwortet');
$('a[href="tickets.php?queue=4"].truncate').text('Überfällig');
$('a[href="tickets.php?queue=5"].Ticket').text('Meine Tickets');
$('a[href="tickets.php?queue=6"].truncate').text('Mir Zugewiesen');
$('a[href="tickets.php?queue=7"].truncate').text('Teams Zugewiesen');
$('a[href="tickets.php?queue=8"].Ticket').text('Geschlossen');
$('a[href="tickets.php?queue=9"].truncate').text('Heute');
$('a[href="tickets.php?queue=10"].truncate').text('Gestern');
$('a[href="tickets.php?queue=11"].truncate').text('Diese Woche');
$('a[href="tickets.php?queue=12"].truncate').text('Diesen Monat');
$('a[href="tickets.php?queue=13"].truncate').text('Dieses Quartal');
$('a[href="tickets.php?queue=14"].truncate').text('Dieses Jahr');
$('.add-queue a span').text('Persönliche Warteschlange hinzufügen');
$('#sub_nav li:nth-child(4) .add-queue a span').text('Persönliche Suche hinzufügen');

$('.pull-left.flush-left h2 a\[href*="tickets.php?queue=1"\]').each(function() {
var text = $(this).text();
text = text.replace('Open', 'Offen');
$(this).text(text);
})
$('.pull-left.flush-left h2 a\[href*="tickets.php?queue=2"\]').each(function() {
var text = $(this).text();
text = text.replace('Open', 'Unbeantwortet');
$(this).text(text);
})
$('.pull-left.flush-left h2 a').each(function() {
var text = $(this).text();
text = text.replace('Answered', 'Beantwortet');
text = text.replace('Overdue', 'Überfällig'); //4
text = text.replace('My Tickets', 'Meine Tickets');
text = text.replace('Assigned to Me', 'Mir Zugewiesen');
text = text.replace('Assigned to Teams', 'Teams Zugewiesen');
text = text.replace('Closed', 'Geschlossen'); //8
text = text.replace('Today', 'Heute');
text = text.replace('Yesterday', 'Gestern');
text = text.replace('This Week', 'Diese Woche');
text = text.replace('This Month', 'Diesen Monat'); //12
text = text.replace('This Quarter', 'Dieses Quartal');
text = text.replace('This Year', 'Dieses Jahr');
$(this).text(text);
});
$('table.list.queue.tickets th a').each(function() {
var text = $(this).text();
text = text.replace('Last Update', 'Zuletzt aktualisiert');
text = text.replace('Subject', 'Betreff');
text = text.replace('From', 'Von');
text = text.replace('Assigned To', 'Zugewiesen an');
text = text.replace('Due Date', 'Fälligkeitsdatum');
text = text.replace('Department', 'Abteilung');
text = text.replace('Team', 'Team');
text = text.replace('Date Closed', 'Schließungsdatum');
text = text.replace('Closed By', 'Geschlossen Von');
text = text.replace('Status', 'status');
text = text.replace('Create Date', 'Erstellungsdatum');
text = text.replace('User', 'Benutzerin');
text = text.replace('Organization', 'Organisation');
text = text.replace('Source', 'Quelle');
text = text.replace('SLA Plan', 'Planen');
text = text.replace('Priority', '!');
$(this).text(text);
})

Also, because German words are really loooong, it is also a good idea to make the font smaller in the Ticket Queue table headers.

Add the following to /osta/user-styles.css:

table.list.queue.tickets th a {
font-size: 14px;
padding-top: 10px !important;
}


This isn’t a perfect solution but hopefully it will work well until Enhancesoft fix the translations in the new osTicket Ticket Queue system.

[stevland]

Thank you for the info. I’m still thinking about what to do about this, and I reached out to Jens (the creator of the German version) to see if he would be open to a cross-promotion and/or profit sharing arrangement.

[stevland]

Thank you, Julian!

[stevland]

Hi @sistemascsc,

The popup dialog windows for both Link and Merge Tickets have now been properly styled in osTicket-1.14.2-Awesome-102.

Thank you for your screenshots.

—

Hola @sistemascsc

Las ventanas de diálogo emergentes para Link y Merge Tickets ahora se han diseñado correctamente en osTicket-1.14.2-Awesome-102.

Gracias por tus capturas de pantalla.

[stevland]

Hi guys,

These issues with Tasks in both desktop and mobile views have now fixed in osTicket-1.14.2-Awesome-102.

Thank you for taking the time to post your screenshots.

[stevland]

Hi @goldquadrat,

This is now fixed in osTicket-1.14.2-Awesome-102.

In fact, you can now upload one version of your company logo for the online ticket system and another high-contrast version for print jobs.

Also, print jobs themselves have been styled to look better.

[stevland]

Hi @visimitra,

These issues are now fixed in osTicket-1.14.2-Awesome-102.

[stevland]

Hi @rgcc,

This is now fixed in osTicket-1.14.2-Awesome-102.

[stevland]

Hi @doublebind,

This is now fixed in osTicket-1.14.2-Awesome-102.

In fact, you can now upload one version of your company logo for the online ticket system and another high-contrast version for print jobs.

Also, print jobs themselves have been styled to look better.