[stevland]

Those sound like excellent ideas for plugins, but they are beyond the scope of what osTicket Awesome aims to achieve.

[stevland]

This sounds like it may be an issue with osTicket itself, not an osTicket Awesome issue.

I did want to at least take a look and try to understand what is going wrong before saying so.

But unfortunately I can’t access your installation:

NET::ERR_CERT_COMMON_NAME_INVALID

Further, Chrome says:

You cannot visit helpdesk.stbarnabashospice.co.uk right now because the website uses HSTS.

Let me know when you have your SSL issue sorted and I’ll take a look.

[stevland]

You don’t seem to understand that the ost-config.php file points to the database.

You were using your old ost-config.php file pointing to the database that no longer exists.
 
osTicket Awesome now works in the support subdomain, and you also have osTicket working in the support-old subdomain.

Before you ask, you’ll have to recreate your color theme settings, etc. because you deleted your old database.

Good luck.

[stevland]

I’m sorry @tank, I confused you with another user that I’ve been helping.

No, I do not have access to your server.

Did you manage to sort this out?

[stevland]

Thank you for taking the time to point out these display issues.

[stevland]

This is actually a question regarding osTicket’s core functionality. Is isn’t an osTicket Awesome question.

I did look to see if there was an option to disable HTML in the form for you. But I don’t believe there is such an option.

If the option did exist, I would expect you could find it in Manage > Forms > Ticket Details

Here is a custom hack for you.

Add the following code to /osta/user-styles.css to hide the Add Image button:

a.re-button.re-image.re-button-icon {
    display: none !important;
}

[stevland]

I can’t tell if this is a joke or not. (⊙_⊙) 

It works for me!

It isn’t something that osTicket Awesome can fix or break.

[stevland]

You don’t seem to understand that the ost-config.php file points to the database.

You were using your old ost-config.php file pointing to the database that no longer exists.
 
osTicket Awesome now works in the support subdomain, and you also have osTicket working in the support-old subdomain.

Before you ask, you’ll have to recreate your color theme settings, etc. because you deleted your old database.

Good luck.

[stevland]

Hi Henning,

I’m sorry that it took me so long to reply.

This is an issue with osTicket that I hope will be fixed in the next release, which will be out later this week.

For now you’ll have to manually edit lines 67 and 76 of /index.php.

[stevland]

P.S. Oh and by the way, osTicket (and therefore osTicket Awesome) do not support nginx servers.

See this.

[stevland]

Sorry for the late reply, @sanketh.

Are you still having this issue?

Is it just the one button, are none of the fly-out menus working?

Have you considered upgrading to 1.14.x?

[stevland]

Yikes! I feel silly that it took me so long to figure out what you meant. I just wasn’t expecting it because it wasn’t meant to be there.

This will be fixed in the next release, which incidentally will be dropping later this week.

But if you’d prefer to fix it manually (rather than upgrading) it is really simple.

Open /include/class.queue.php

Change line 1775 from:

return '<div class="overdueTicket-container"><span class="Icon overdueTicket" data-dropdown="#action-dropdown-statuses" data-placement="top" data-toggle="tooltip" title="Ticket is Overdue!"></span></div>';

To:

return '<div class="overdueTicket-container"><span class="Icon overdueTicket" data-placement="top" data-toggle="tooltip" title="Ticket is Overdue!"></span></div>';

Thank you so much for taking the time to bring this to my attention, @mcmastertech!

[stevland]

Hi @goldquadrat,

Sorry for the late reply.

This is planned for a future release. Stay tuned.

[stevland]

Hi die-ITler,

You are using the attachments_preview plugin (https://github.com/clonemeagain/attachment_preview).

There is a known incompatibility with that plugin.

You can either disable it or use the workaround that another user came up and shared in the forum.

---

Hallo die-ITler,

Bitte entschuldigen Sie die verspätete Antwort.

Sie verwenden das Plugin attachments_preview (https://github.com/clonemeagain/attachment_preview).

Es ist eine Inkompatibilität mit diesem Plugin bekannt.

Sie können es entweder deaktivieren oder die Problemumgehung verwenden, die ein anderer Benutzer im Forum aufgerufen und freigegeben hat.

[stevland]

Ja, ich arbeite an einer osTicket Awesome-Version, die den Code osticket.com.de verwendet.

Aber ich muss fragen, ob das in Ordnung ist. Ich möchte nicht verärgern, wer hinter diesem Projekt steht.

Weißt du wer sie sind?