Anonymous
Forum Replies Created
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Please confirm that your source code (as you posted above) ends abruptly at <body id=”loginBody”>.
And let’s try a clean install of osTicket Awesome:
- Please upload the /upload folder from the extracted osTicket Awesome folder to your server.
- Copy ost-config.php from /helpdesk/include/ to /upload/include/
- Visit http://XXXX/upload/scp/login.php and test, let me know if it works.
Hmmm your view page source code looks normal until it end abruptly at <body id=”loginBody”>. Are you sure that’s where the page ends?
I’m not sure why you would receive the jquery.sidr.min.js net::ERR_CERT_AUTHORITY_INVALID error but it is most likely inconsequential.
I’m still waiting for a screenshot of your helpdeskawesome/ directory listing.
In reply to: Code on Footer
In reply to: Code on Footer
Hi @IT-Team,
The issue you’re seeing is the result of an incompatibility between osTicket Awesome and the attachment_preview plugin.
It has been discussed here, here and here.
Unfortunately, the only way to resolve this is to disable the plugin.
Hi @nelsonpark,
A blank blue screen does not sound like a familiar symptom… I can’t recall anyone describing that type of issue before.
What I can tell you is that many, many customers have installed osTicket Awesome successfully on IIS servers, and on intranets before.
In terms of trying to help you—without access to your installation—my hands are unfortunately tied. But here are some suggestions:
- Clear your browser cache
- Definitely look at your log files to see if there is anything relevant being logged at the time you try to visit /helpdeskawsome/
- Try starting over and following the instructions again very carefully
- I don’t know why you mention “restore to OSTICKET 1.12.2 native theme” because you can have both the native osTicket and osTicket Awesome installed concurrently, with both using the same database e.g. /helpdesk/ and /helpdeskawsome/
Let me know how you make out!
Hi @nelsonpark,
Did you get this sorted?
In reply to: Pie de pagina
In reply to: error 500 al querer agregar agentes a departamento
El error 500 es un mensaje genérico. Cuando ve un error 500 en su navegador web, el mensaje de error real se ha registrado en sus registros de Apache. (Si no sabe cómo encontrar sus registros de Apache, pregunte a su proveedor de alojamiento web).
Una vez que encuentre el mensaje de error real, no dude en publicarlo aquí.
—
Una posibilidad es que sus permisos de archivos y carpetas estén configurados incorrectamente.
osTicket Awesome utiliza permisos estándar.
Todas las carpetas deben ser 755 (drwxr-xr-x) y todos los archivos deben ser 644 (-rw-r – r–).
Si sospecha que sus permisos están en mal estado, puede restablecerlos fácilmente.
Para directorios
# find . -type d -print0 | xargs -0 chmod 0755
Para archivos
# find . -type f -print0 | xargs -0 chmod 0644
In reply to: Lentitud
In reply to: Up Arrow on tickets
In reply to: Up Arrow on tickets
If it were a simple thing I’d be happy to pass along a tidbit. But in this instance it would require multiple edits to multiple files, I would need to test it against the version that you are running, compose instructions, etc. So, no.
