[stevland]

What if the URL of your installation?

Nevermind. I notice now that it is a private network address (10.0.0.171).

Are you running the latest version of osTicket Awesome (osTicket-1.12.2-Awesome-101)?

[stevland]

Hi @strong,

What if the URL of your installation?

There is something wrong with this path /var/www/theme//osta/php/functions.php

Please double-check your ost-config.php file.

[stevland]

I’m sorry if I’m missing something, but this functionality already exists in osTicket Awesome.

I add a Personal Queue. It shows up in the desktop navigation, of course:

And it also shows up as a subnav item of Open in the mobile layout:

 

I am also confused by your use of the term Search Queue, as that is something different. So we must be miscommunicating.

Please clarify your question.

 

[stevland]

Very cool… an improvement for now. Hopefully this will help someone else. Thanks for sharing!

[stevland]

FYI the attachment_preview plugin causes multiple issues in osTicket Awesome.

This has been discussed here and here.

Hopefully your GitHub issue will prompt the developer to look into it again! 🙂

[stevland]

Actually, hold on.

I just retraced your steps and reproduced the first issue “…datetime is always wrong formatted.”

I then did the same in my vanilla osTicket v1.12.2 installation.

Therefore, I suspect that all of the issues you’ve found are actually osTicket core issues—not an osTicket Awesome issues. Please submit your report it in the osTicket Forum or, better yet, open an issue on GitHub. 

[stevland]

I’m sorry for your trouble. I have no idea what happened to your post.

I did receive an email notification. The link to the actual post kind of works, but it leads to a blank page. Very odd.

The email notification includes your text, so at least there’s that. But unfortunately it doesn’t include your screenshots. I’ll have to ask you to kindly post it again.

Here is your original text for reference:

When I view a ticket, the duedate is formatted as set in general admin settings. In my case it’s:
dd.MM.y HH:mm
so now it’s 12.08.2019 12:13

Now, with the new datepicker UI addon things become weird…

…when you open the datepicker in order to update the duedate: the initial time part (when opening the datepicket) of datetime is always wrong formatted. See:

BUT: if you change the date / time (without saving), the time gets formatted in datepicker as set up in general osTicket options:

We need the initial datetime in datepicker’s form with correct time format, but no matter what I do it comes with am/pm format.

Next weird thing… let’s start with duedate set to 2019/08/23 03 pm:

Now, we open the edit-ticket dialog and change anything: for instance, change the subject of the ticket. Now, wenn you click on “save” and hold execution with debug mode, you can see in both, the UI and POST-variables, that the duedate switches to <current duedate> -1 day at 10 pm:

but it results in:

The issue is not just about the magic change to 00:00 but also about the validation: since we do not allow due dates in the past, the updater sometimes does not accept a change because due date is supposed to be in the past (but it’s today’s evening for example).

The datepicker UI was working perfectly well before update to 1.12.2 (revision 1). Now, with the datepicker “addon”, everything feels weird around the usage of datepicker…

[stevland]

Yikes, I didn’t see this one somehow. Sorry about that.

Please fill out this form.

[stevland]

El logotipo tiene que ser algo rectangular … no puede ser cuadrado. Pero puede cargar cualquier tamaño y se redimensionará para adaptarse al diseño.

La imagen de fondo también puede ser de cualquier tamaño, pero debe tener al menos 800 x 600 para verse bien. Sin embargo, si es demasiado grande y / o de alta resolución, se cargará un momento cada vez que alguien vaya a la página de inicio de sesión.

Espero que esto ayude.

[stevland]

Me alegro de que se haya resuelto.

[stevland]

De acuerdo, ingrese este comando:

chown -R www-data:www-data /var/www/html/support/

Ahora intente cargar un logotipo y avíseme si funciona.

[stevland]

Apache se ejecuta con el usuario www-data.

Ahora ingrese este comando:

groups www-data

[stevland]

¡Oh muchacho, esto es muy frustrante!

Casi tienes el comando correcto. Hay dos instancias de -v donde ha usado -V.

¡Idea Nueva! Copie el comando de esta página.

[stevland]

Espero que comprenda que este es un problema con la configuración de su servidor web … no es un problema con osTicket. Estoy feliz de tratar de ayudarlo, pero es muy difícil hacerlo de forma remota. No puedo hacer ninguna garantía.

Tienes un error tipográfico en el comando.

Tienes el carácter correcto antes de whoami, pero el incorrecto después.

Mira cuidadosamente mi imagen y compárala con la tuya.

[stevland]

Sorry for the late reply.

I took a run at adding sort options but it ended up being more daunting than I anticipated. It is on my list to try again.

The sort options are defined in the page URL (https://osticketawesome.com/a/1.12.2-1/scp/index.php?dir=1&sort=3). So here is an idea to make things easier for your agents:

1. Have your agents switch to desktop version,
2. sort columns as desired,
3. switch back to mobile
4. and then bookmark the page with a description (e.g. “Overdue tickets sorted by Date”)