[stevland]

@Code54,

Regarding osTicket Awesome, there is nothing that should change the way templates work.

When problems such as this arise, the first step is to always isolate whether or not it is actually an issue with osTicket Awesome.

Do you still have your original osTicket installation? As per the installation instructions I recommend holding onto it for situations like this.

RBGE in the osTicket forum is recommending the same thing. He is using the term “clone” installation. I would call it a “parallel” installation. If you didn’t keep a parallel osTicket installation, you can easily add one.

Assuming you have osTicket Awesome installed into a folder named support/, upload the osTicket (v1.12?) files into a folder named support-old/.

Copy support/include/ost-config.php to support-old/include/.

Visit your core osTicket installation by going to http://www.yourdomain.com/support-old/scp and troubleshoot your email templates.

If it turns out that it is an issue with osTicket Awesome, let me know!

[stevland]

@graphskill,

Thanks for the animation. Your “back to top” button is definitely messed up! (It is also meant to be on the left side of the page).

Have you tried clearing your browser cache?

Do you see the same glitch in the demo?

[stevland]

Indeed, a “back to top” button has been implemented in 105. And you only have to scroll down 600 pixels for it to become visible.

[stevland]

Hi  techcare,

This has been fixed. Please upgrade to osTicket-1.12-Awesome-105.

[stevland]

Hi @lafr,

Thank you for taking the time to post your solution.

Unfortunately I don’t really know what glitch this is meant to fix. If you could take a minute to explain in more detail how to reproduce the issue I would appreciate it.

It is also worth mentioning that this fix will need to be reapplied after upgrading osTicket / osTicket Awesome in the future. A better solution would be to add the following to /osta/user-styles.css:

.dropdown-menu {
    z-index: 999999;
}

[stevland]

Hey @jaypi,

Thank you so much for taking the time to share your information. I never would have thought to uninstall APCu!

[stevland]

Hmmm I don’t know what could cause this.

If you are still having trouble and would like me to look into it please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

[stevland]

That is a good point… thank you for pointing that out.

It will be addressed in the next release, but for now if you want to hide that search box you can add the following to osta/user-styles.css:

#content #pre-footer {
    padding: 0 0 3% 0;
}
#pre-footer-inner {
    display: none;
}

[stevland]

I finally found a fix for this! It will be included in osTicket-1.12-Awesome-105.

Thanks again for the detailed report.

[stevland]

Thanks for the update. I hope you get it sorted soon!

[stevland]

Hi @jaypi,

I haven’t run into or even heard of that issue before.

My first guess is that it has something to do with the fact that you are using nginx. osTicket only supports Apache and IIS web servers. Running osTicket (or osTicket Awesome) on nginx can lead to unexpected results.

[stevland]

Thank you for taking the time to point out these broken translations, @derchris1983. They will all be fixed in the next release, osTicket-1.12-Awesome-105.

Thank you for your positive feedback. Greetings from Canada.

[stevland]

Hi Julian,

Sorry for the delayed response. 

Yes, I do offer offer such customizations. In fact, I’m wrapping up two big projects right now.

I can be reached at info@osticketawesome.com. I found your email address and sent you a message earlier today.

Thank for your inquiry.

[stevland]

I’m glad you worked it out.

Thank you for the positive feedback. And Google Fonts is a feature I’ve been thinking about for a while. It will probably happen at some point. 🙂

[stevland]

Sorry for the delayed response… I didn’t see this until now.

I don’t know of any reason why it wouldn’t work. If you are still having trouble, I’m happy to have a look. Please post the URL to your Client Portal or email it to info@osticketawesome.com.