[stevland]

Hi @netctrlsupport,

If I am understanding you correctly, you’ll find that a similar feature has been added to the latest release, available now. Check out this page from the demo.

Tickets with a new reply now have an animated green icon to the left of the ticket number.

Hopefully this is an adequate solution for your needs. But if you still want to know how to make the subject line bold, let me know.

[stevland]

Kindly disregard my last message. 

The real fix is to open /include/staff/footer.inc.php and simply change line 16 from

<!-- osta -->

to

</div>

Or upgrade to the latest release, available now.

Thank you both for bringing this issue to my attention!

[stevland]

This issue has been fixed in the new release, available now. Thank you for your contribution.

[stevland]

Fixed in the new release.

[stevland]

Nice one! Thank you for the fix.

[stevland]

Have you resolved this?

[stevland]

You’re welcome.

Admin Panel > Manage > Plugins

Did you guys not install it yourselves?

It was included in osTicket Awesome, many versions ago. Perhaps you upgraded from an older version and it stuck around. Hmmm.

[stevland]

You can add your own custom CSS to /osta/user-styles.css. It is the last style sheet to be loaded by osTicket Awesome, so anything you add to this file will override any previous styles.

It these examples I’m using black (#000000). Obviously you should change this as desired.

To change the color of the top right navigation and use a bold font:

#header #nav a {
color: #000000 !important;
font-weight: bold !important;
}

(Note that a bold font takes up more space and, depending on what language you are using, may mess up the layout on smaller screens before the mobile layout kicks in.)

You can change the color of the logos in the footer with this:

#footer svg {
fill: #000000 !important;
}

Or remove them all together.

#footer svg {
display: none !important;
}

[stevland]

While it looks like a great mod, I try to avoid integrating to many mods into osTicket Awesome (other than all of my own modifications, of course).

Including third-party mods in this  project quickly becomes too confusing. It is also too much work trying to keep code from various sources up-to-date. And while this looks useful, I personally don’t expect that it will have much universal appeal.

So I have to gracefully decline to integrate it. But I do appreciate you pointing it out to me.

Of course, you can always integrate it yourself… but you will also have to reapply it every time you upgrade osTicket Awesome.

[stevland]

Hmmm… which language pack are you using?

[stevland]

Hi Starcore,

I took a close look at the source code for the latest “German mod” (osTicket-1-11-0p0_free) and compared it to regular osTicket 1.11.

It helped me realize that there are a few instances where the osTicket devs had overlooked adding support for translating text.

For example, often the ‘Update’, ‘Cancel’, and ‘Reset’ buttons would have been stuck using English.

I have integrated those instances into the next osTicket Awesome release.  🙂

The German mod has a few little tweaks. For example, they change the default timezone from America/New_York to Europe/Berlin.

It also appears to have a couple significant mods: 

1. The have a mod that displays a colored icon from green to red depending on how close a ticket’s due date is.

2. They have integrated a mod that allows tickets to me merged (a feature that isn’t included in osTicket yet).

While I have no doubt that these mods would be useful for some users, I don’t see how they are improving osTicket specifically for German nationals / Deutsche speaking users.  To me it seems that these are mods that the developers of the project happen to like.

I am not trying to be critical of the German mod. But I am curious to know what you specifically like about it.

Right now the German mod is still using osTicket v1.11 for its source. The osTicket developers have abandoned v.1.11 and are encouraging everyone to upgrade to v1.12 for security purposes. Therefore, I am definitely not interested in doing anything with the German mod at this time. 

Feel free to alert me if/when they release an updated version using osTicket v1.12 code and I will take another look at their project and consider whether or not I want to integrate with it or support it in  some way.

[stevland]

Thanks for your patience guys. This has been a nasty bug to track down. In fact, I still haven’t figured out the exact cause.

But I have a temporary fix.

Please open /include/staff/header.inc.php and comment out lines 52 – 56 so that it looks like this:

 <!--<?php if($ost && ($headers=$ost->getExtraHeaders())) {
echo "\n\t".implode("\n\t", $headers)."\n";
}
?>-->

I will release osTicket 1.12 (Revision 4) over the weekend which will include this workaround while I continue to look for a proper fix.

[stevland]

Hmmm.

The short answer is /osta/css/themes/custom.css

Although I find it odd that you are using a custom color scheme successfully, but all of the colors show up as #000000 in Theme Options.

If /osta/css/themes/custom.css doesn’t have your custom colors, you can use a tool such as PicPick to find the values for the colors in your existing color scheme.

The good news is that all of the Theme Options have been moved into the database… future upgrades will preserve settings.

[stevland]

Interesting. Thank you for your information, @it-supportlindner.

I stand corrected, @netwatch. It isn’t something limited to your environment.

It is odd though, that the refresh rate for the demo user and in my user account of my own osTicket Awesome installation are set for 5 minutes. And yet I have never run into this issue. In fact I have changed it to 1 minute and I’m still not seeing it. 

Is there anything else you can tell me about your environment, @it-supportlindner? What browser, device, o/s, etc.?

Yikes. Now I see the issue. Thank you for your report, @it-supportlindner.

[stevland]

Speaking of which, if you see any of my osTicket Awesome Google translations (especially in the Agent Panel > Theme section) that can be improved, please feel free to make suggestions. Thank you!