[stevland]

Added to list, thank you.

[stevland]

Cool. Thanks for your patience.

You have given me too many options. I can only use one translation after all. Should I go with these?

Fällig am
Geschlossen am
Erstellt am

[stevland]

I’ll have a patch ready tonight or tomorrow with all languages. But if you want a quick fix for German you can add the following to /osta/user-styles.css:

html[lang="de"] .list td.osta_ticket:before { content: "Ticketnummer";}
html[lang="de"] .list td.osta_lastupdated:before { content: "Letzte Aktualisierung";}
html[lang="de"] .list td.osta_subject:before { content: "Gegenstand";}
html[lang="de"] .list td.osta_username:before { content: "Von";}
html[lang="de"] .list td.osta_assignee:before { content: "Zugewiesen an";}
html[lang="de"] .list td.osta_duedate:before { content: "Geburtstermin";}
html[lang="de"] .list td.osta_closedate:before { content: "Abschlussdatum";}
html[lang="de"] .list td.osta_datecreated:before { content: "Datum erstellt";}
html[lang="de"] .list td.osta_department:before { content: "Abteilung";}
html[lang="de"] .list td.osta_lastmessage:before { content: "Letzte Nachricht";}
html[lang="de"] .list td.osta_lastresponse:before { content: "Letzte Antwort";}
html[lang="de"] .list td.osta_status:before { content: "Status";}
html[lang="de"] .list td.osta_team:before { content: "Mannschaft";}

[stevland]

I’m sorry, I think I misunderstood what we were talking about. 

There was an issue previously where custom fields would not show up. This has been fixed in the new release.

But you were pointing out that that ticket counting is not behaving as expected when filters are customized.

I believe this is an issue with osTicket itself. The best response is to report it in the osTicket forum or report it on GitHub.

[stevland]

I’m curious… are these translations from Google really bad?

Ticket Number
Last Updated
Subject
From
Assigned To
Due Date
Close Date
Date Created
Department
Last Message
Last Response
Status
Team

Ticketnummer
Letzte Aktualisierung
Gegenstand
Von
Zugewiesen an
Geburtstermin
Abschlussdatum
Datum erstellt
Abteilung
Letzte Nachricht
Letzte Antwort
Status
Mannschaft

[stevland]

Thank you for the screenshots… very easy to understand!

I forgot to include those translations. I am working on it right now. 

[stevland]

Yikes. My comment got muddled with html. Let me try again:

Change

“upload-dir”=> ROOT_PATH . “/osta/uploads/”,

to

“upload-dir”=> ROOT_PATH . “osta/uploads/”,

…or install the latest release, now available here.

[stevland]

I use 7-zip on this end, which explains why it was the one thing that worked for you.

It turns out I haven’t updated it in a long time… I’ve been running a version from 2016. I updated to the latest version. Hopefully that will be the end of this glitch, but do let me know if there is any more trouble and I will have to look into alternate software.

Cheers.

[stevland]

Thank you. Fixed in osTicket-1.12-Awesome-103.

[stevland]

I really appreciate the detailed instructions. I now see what you are referring to. It is an odd one. Short of removing the animation as you’ve suggested, I can’t figure out a fix just yet. The next release is (hopefully) dropping today, but I’ll keep working on a fix for this one.

[stevland]

If you would like me to investigate this further for you I will need you to create a temporary agent account  for me (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges!

[stevland]

I see you are using a Mac. What browser are you using?

Even on my Mac, using Safari, I don’t have this issue while browsing the demo.

[stevland]

The next version osTicket-1.12-Awesome-103 will hopefully be out later today!

[stevland]

Two options to fix this:

1. Please try upgrading to the latest version (Revision 103), which will hopefully be released later on today

OR

2. If you would like me to look into this for you I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

 

[stevland]

1. Open osta/functions.php
2. Change line18 from

"upload-dir"=> ROOT_PATH . "/osta/uploads/",

to

"upload-dir"=> ROOT_PATH . "osta/uploads/",

OR install osTicket 1.12 (Revision 3), which should be released within the next few hours.