[stevland]

Hi @domarc,

I recommend installing the latest release, osTicket-1.12-Awesome-102. All of the theme options have been moved into the database with this release. File permissions will no longer be an issue.

Please let me know if upgrading solves your issue so that I can mark this support request as resolved.

[stevland]

You were automatically added to the mailing list when you purchased osTicket Awesome.

The only problem is… I don’t ever seem to send out notifications anymore. You might consider using a free service like WatchThatPage to monitor the Downloads page.

[stevland]

No worries, @hunterrd.

[stevland]

I’m going to mark this as resolved but I am happy to investigate further if/when you grant access to me.

[stevland]

@hunterrd,

You explained this issue really well. And I agree, this is something that I have found annoying many times.

This is not an osTicket Awesome issue, however. It is an issue with osTicket itself. I encourage you to report it in the osTicket forum or on GitHub.

[stevland]

@hunterrd,

I’m having a hard time understanding what exactly you are trying to point out, even though you have taken the time to post screenshots.

Are you certain this is an osTicket Awesome issue? It looks like it may be an issue with osTicket itself.

[stevland]

CSS always keeps you on your toes

osTicket keeps me on my toes. It is a dark labyrinth with many secrets.

BTW most of these will be addressed in the new release. I couldn’t figure out how to get the Show Images button to display on my end, however. And likewise I do not have an All navigation link. So unfortunately I cannot fix those two items.

If you would like to create an agent account for info@osticketawesome.com I will be happy to fix them.

[stevland]

Please clear your browser cache and let me know if doing so fixes those display issues.

[stevland]

Yup.

Upgrading from 1.9.x to 1.10.x required a database upgrade. As did upgrading from 1.10.x to 1.11. In both cases an osTicket Awesome user would need to upgrade osTicket itself.

1.11 to 1.12, however, does not require a database upgrade.

[stevland]

1.11 to 1.12 is a very straightforward upgrade.

1. Assuming your osTicket Awesome installation is in a directory named /support, rename it to /support-backup.
2. Upload the the 1.12 /upload folder, rename it to /support.
3. Copy over your /support-backup/include/ost-config.php file from  to /support/include/.

 

The upgrade is complete but unfortunately any osTicket Awesome settings will have to be manually recreated.

Incidentally the next release will move all settings into the database to simplify things going forward.

[stevland]

Sorry for the delayed response.

This will be fixed in the next release. In the meantime it is a very easy fix:

• open /include/staff/ticket-view-inc.php
• remove data-dropdown=”#action-dropdown-statuses” from line 93

[stevland]

Oh! I’ll look into this… thank you.

[stevland]

That’s great, glad its sorted.

[stevland]

Super!

[stevland]

Hi David,

Have you tried clearing your browser cache?

Would it be possible to zip (after stripping out ost-config.php and other files) your demo for 1.12 and make it available?

That is exactly what you have already installed. Something else has gone wrong.

If you would like me to look into this for you I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.