Forum Replies Created
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In reply to: theme save
May 15, 2019 at 9:53 pm #4176stevlandKeymasterPlease open /osta/inc/staff-head.html and paste this code at the bottom of the file:
<meta http-equiv="resources" content="o<?php $ostv = sprintf("%s", THIS_VERSION); echo str_replace('v', '', $ostv); ?>.<?php echo GIT_VERSION; ?>-a<?php $themev = file_get_contents(ROOT_DIR ."osta/version.txt"); echo str_replace('osTicket-', '', str_replace('Awesome-', '', $themev)); ?>-p<?php echo phpversion(); ?>-m<?php echo db_version(); ?>-<?php $soft = $_SERVER['SERVER_SOFTWARE'];echo strtolower (substr($soft,0,-3));?>">
In reply to: theme save
May 15, 2019 at 2:43 pm #4174stevlandKeymasterIt looks like you managed to get it working properly now. Should I marked this as resolved?
In reply to: theme save
May 15, 2019 at 1:07 pm #4169stevlandKeymasterI am looking at your installation source code.
It is missing huge sections of code. I think there must be files missing.
You should upload all of the osTicket Awesome files again, and make sure there are no transfer errors in your FTP app.
In reply to: theme save
May 15, 2019 at 11:46 am #4167stevlandKeymasterHi @domarc,
I recommend installing the latest release, osTicket-1.12-Awesome-102. All of the theme options have been moved into the database with this release. File permissions will no longer be an issue.
Please let me know if upgrading solves your issue so that I can mark this support request as resolved.
In reply to: Menu items missplaced
May 14, 2019 at 7:07 pm #4157stevlandKeymasterYou were automatically added to the mailing list when you purchased osTicket Awesome.
The only problem is… I don’t ever seem to send out notifications anymore. You might consider using a free service like WatchThatPage to monitor the Downloads page.
In reply to: advanced search with a custom field
May 14, 2019 at 7:02 pm #4156In reply to: Priority Pattern and color
May 14, 2019 at 7:02 pm #4155stevlandKeymasterI’m going to mark this as resolved but I am happy to investigate further if/when you grant access to me.
In reply to: Focus search box
May 14, 2019 at 6:59 pm #4154stevlandKeymasterYou explained this issue really well. And I agree, this is something that I have found annoying many times.
This is not an osTicket Awesome issue, however. It is an issue with osTicket itself. I encourage you to report it in the osTicket forum or on GitHub.
In reply to: Ticket Counting with custom fields
May 14, 2019 at 6:52 pm #4153In reply to: Minor visual bugs
May 14, 2019 at 6:48 pm #4152stevlandKeymasterCSS always keeps you on your toes
osTicket keeps me on my toes. It is a dark labyrinth with many secrets.
BTW most of these will be addressed in the new release. I couldn’t figure out how to get the Show Images button to display on my end, however. And likewise I do not have an All navigation link. So unfortunately I cannot fix those two items.
If you would like to create an agent account for info@osticketawesome.com I will be happy to fix them.
In reply to: Menu items missplaced
May 13, 2019 at 1:04 pm #4146stevlandKeymasterPlease clear your browser cache and let me know if doing so fixes those display issues.
In reply to: Upgrade Procedure
May 13, 2019 at 1:01 pm #4145stevlandKeymasterYup.
Upgrading from 1.9.x to 1.10.x required a database upgrade. As did upgrading from 1.10.x to 1.11. In both cases an osTicket Awesome user would need to upgrade osTicket itself.
1.11 to 1.12, however, does not require a database upgrade.
In reply to: Upgrade Procedure
May 12, 2019 at 9:48 pm #4140stevlandKeymaster1.11 to 1.12 is a very straightforward upgrade.
- Assuming your osTicket Awesome installation is in a directory named /support, rename it to /support-backup.
- Upload the the 1.12 /upload folder, rename it to /support.
- Copy over your /support-backup/include/ost-config.php file from to /support/include/.
The upgrade is complete but unfortunately any osTicket Awesome settings will have to be manually recreated.
Incidentally the next release will move all settings into the database to simplify things going forward.
In reply to: Its not possible to transfer a ticket to another department anymore
May 12, 2019 at 12:14 am #4134stevlandKeymasterSorry for the delayed response.
This will be fixed in the next release. In the meantime it is a very easy fix:
- open /include/staff/ticket-view-inc.php
- remove data-dropdown=”#action-dropdown-statuses” from line 93
In reply to: Its not possible to transfer a ticket to another department anymore
May 7, 2019 at 3:39 pm #4128stevlandKeymasterOh! I’ll look into this… thank you.