[stevland]

Sweet. Yeah, that Ticket button is on my list. 😀

[stevland]

@servinformatica,

After an extensive investigation I came to the realization that native osTicket is showing the same behavior on your server.

I’m sorry — I wish I could tell you what the issue is, but I do not know. I suspect it has something to do with Ajax. Also your server seems rather sluggish. You should definitely have a talk with your hosting provider.

In any case you can rule out osTicket Awesome.

[stevland]

Hi it-support@lindner-esskultur.de,

This will be fixed in the next release… which will be out soon! :D

[stevland]

I’m glad you are finding your own solutions. I am working full time on next release.

 

 

[stevland]

@post@mpm.edu,

If you are coming from osTicket or osTicket Awesome v.1.11 you can simply install osTicket Awesome v1.12.x.

If you are coming from osTicket or osTicket Awesome v.1.10.x, you need to upgrade osTicket itself before you can install osTicket Awesome v.1.12.x.

I hope this is somewhat more clear.

If not, let me what version you are currently running and I will tell you exactly what to do.

[stevland]

The bullet is meant to indicate that there is a new, unanswered reply from the client. I know it isn’t intuitive. In the next release it will look like this:

…and it will also have a tooltip to explain what it is for. 😀

 

[stevland]

Hi visimitra,

If you can hold on until the next release (probably in a week or two) I am making the Client Portal pages much wider and so this problem will be eliminated.

In the meanwhile can you not make your Ticket Statuses and Department Names shorter?

For example, why not VR – On Delivery or simply On Delivery?

[stevland]

Hi @servinformatica,

Thank you for the detailed report. Unfortunately nothing comes to mind as to what could be causing the load issues. The code that the page appears to be choking on is native to osTicket.

But I will be happy to look into this for you. To do so I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges. 

[stevland]

Hi guys,

Please open /osta/css/staff-desktop.css and delete the following entry:

.select2-container--default .select2-selection--multiple .select2-selection__rendered {
    margin: 0;
    width: 100%;
    height: 30px;
}

Assuming you are using osTicket-1.12-Awesome-102 it will be lines 3085 – 3088.

[stevland]

What operating system are you using?

A strange question to ask, perhaps. But this happened once in the past when I was working a programmer who was using Ubuntu. He couldn’t open the .zip file and yet no one else was having an issue with it.

In that case I simply repacked the .zip and put it back in the upload directory and for whatever reason it he was then able to open the zip. I have done the same with osTicket-1.12-Awesome-102.zip. Let me know whether or not you can unpack it now.

[stevland]

Thank you for the detailed report. I will look into this.

[stevland]

Do you know if theres a genuine API for those marketplaces?

I haven’t heard of anything, but I haven’t looked either. I assume you’ve asked in the osTicket forum.

[stevland]

You can see the notification in action in the demo here.

Here is the HTML of the section that includes the ticket number in a div.

<td style="font-weight:bold" class="osta_ticket">
    <div style="font-weight:bold">
        <span class="Icon webTicket"></span>
        <a style="display: inline" class="preview" data-preview="#tickets/65/preview" href="/a/1.12-2/scp/tickets.php?id=65">678775</a>
    </div>
</td>

Using CSS I have hidden the ugly “webTicket” icon and neutered the bold text.

But the “font-weight:bold” styling (added by osTicket) is the key to adding the new reply icon.

Using a little CSS trickery, I’m adding a pseudo element (:after) to display the icon as a background image after the bold-styled div.

td.osta_ticket div[style="font-weight:bold"]:after {
    width: 8px !important;
    height: 8px !important;
    background-size: 8px !important;
    background-repeat: no-repeat !important;
    content: '' !important;
    display: inline-block;
    margin: 13px 0px 0 11px !important;
    background-image: url(../../osta/icons/reply.gif);
}

Ticket that don’t have a new reply do not receive the “font-weight:bold” styling from osTicket and therefore do not additionally receive the new reply icon background image from osTicket Awesome.

I hope this gives you clarification.

I’m still not entirely happy with my solution here. In fact, I want to completely redesign the ticket list again for the 10th time. Perhaps I will do so in the fall or winter.
 

[stevland]

Please let me know if that fix works for you, @fachmarkt so I can mark this as resolved.

[stevland]

I believe this is now fixed so I will mark it as resolved.