stevland

Forum Replies Created

  • In reply to: theme save

    May 15, 2019 at 9:53 pm #4176
    stevland
    Keymaster

    Please open /osta/inc/staff-head.html and paste this code at the bottom of the file:

    <meta http-equiv="resources" content="o<?php $ostv = sprintf("%s", THIS_VERSION); echo str_replace('v', '', $ostv); ?>.<?php echo GIT_VERSION; ?>-a<?php $themev = file_get_contents(ROOT_DIR ."osta/version.txt"); echo str_replace('osTicket-', '', str_replace('Awesome-', '', $themev)); ?>-p<?php echo phpversion(); ?>-m<?php echo db_version(); ?>-<?php $soft = $_SERVER['SERVER_SOFTWARE'];echo strtolower (substr($soft,0,-3));?>">

    In reply to: theme save

    May 15, 2019 at 2:43 pm #4174
    stevland
    Keymaster

    It looks like you managed to get it working properly now. Should I marked this as resolved?

    In reply to: theme save

    May 15, 2019 at 1:07 pm #4169
    stevland
    Keymaster

    I am looking at your installation source code.

    It is missing huge sections of code. I think there must be files missing.

    You should upload all of the osTicket Awesome files again, and make sure there are no transfer errors in your FTP app.

    In reply to: theme save

    May 15, 2019 at 11:46 am #4167
    stevland
    Keymaster

    Hi @domarc,

    I recommend installing the latest release, osTicket-1.12-Awesome-102. All of the theme options have been moved into the database with this release. File permissions will no longer be an issue.

    Please let me know if upgrading solves your issue so that I can mark this support request as resolved.

    In reply to: Menu items missplaced

    May 14, 2019 at 7:07 pm #4157
    stevland
    Keymaster

    You were automatically added to the mailing list when you purchased osTicket Awesome.

    The only problem is… I don’t ever seem to send out notifications anymore. You might consider using a free service like WatchThatPage to monitor the Downloads page.

    In reply to: advanced search with a custom field

    May 14, 2019 at 7:02 pm #4156
    stevland
    Keymaster

    No worries, @hunterrd.

    In reply to: Priority Pattern and color

    May 14, 2019 at 7:02 pm #4155
    stevland
    Keymaster

    I’m going to mark this as resolved but I am happy to investigate further if/when you grant access to me.

    In reply to: Focus search box

    May 14, 2019 at 6:59 pm #4154
    stevland
    Keymaster

    @hunterrd,

    You explained this issue really well. And I agree, this is something that I have found annoying many times.

    This is not an osTicket Awesome issue, however. It is an issue with osTicket itself. I encourage you to report it in the osTicket forum or on GitHub.

    In reply to: Ticket Counting with custom fields

    May 14, 2019 at 6:52 pm #4153
    stevland
    Keymaster

    @hunterrd,

    I’m having a hard time understanding what exactly you are trying to point out, even though you have taken the time to post screenshots.

    Are you certain this is an osTicket Awesome issue? It looks like it may be an issue with osTicket itself.

    In reply to: Minor visual bugs

    May 14, 2019 at 6:48 pm #4152
    stevland
    Keymaster

    CSS always keeps you on your toes

    osTicket keeps me on my toes. It is a dark labyrinth with many secrets.

    BTW most of these will be addressed in the new release. I couldn’t figure out how to get the Show Images button to display on my end, however. And likewise I do not have an All navigation link. So unfortunately I cannot fix those two items.

    If you would like to create an agent account for info@osticketawesome.com I will be happy to fix them.

    In reply to: Menu items missplaced

    May 13, 2019 at 1:04 pm #4146
    stevland
    Keymaster

    Please clear your browser cache and let me know if doing so fixes those display issues.

    In reply to: Upgrade Procedure

    May 13, 2019 at 1:01 pm #4145
    stevland
    Keymaster

    Yup.

    Upgrading from 1.9.x to 1.10.x required a database upgrade. As did upgrading from 1.10.x to 1.11. In both cases an osTicket Awesome user would need to upgrade osTicket itself.

    1.11 to 1.12, however, does not require a database upgrade.

    In reply to: Upgrade Procedure

    May 12, 2019 at 9:48 pm #4140
    stevland
    Keymaster

    1.11 to 1.12 is a very straightforward upgrade.

    1. Assuming your osTicket Awesome installation is in a directory named /support, rename it to /support-backup.
    2. Upload the the 1.12 /upload folder, rename it to /support.
    3. Copy over your /support-backup/include/ost-config.php file from  to /support/include/.

     

    The upgrade is complete but unfortunately any osTicket Awesome settings will have to be manually recreated.

    Incidentally the next release will move all settings into the database to simplify things going forward.

    stevland
    Keymaster

    Sorry for the delayed response.

    This will be fixed in the next release. In the meantime it is a very easy fix:

    • open /include/staff/ticket-view-inc.php
    • remove data-dropdown=”#action-dropdown-statuses” from line 93
    stevland
    Keymaster

    Oh! I’ll look into this… thank you.