[stevland]

Hi @servinformatica,

Thank you for the detailed report. Unfortunately nothing comes to mind as to what could be causing the load issues. The code that the page appears to be choking on is native to osTicket.

But I will be happy to look into this for you. To do so I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges. 

[stevland]

Hi guys,

Please open /osta/css/staff-desktop.css and delete the following entry:

.select2-container--default .select2-selection--multiple .select2-selection__rendered {
    margin: 0;
    width: 100%;
    height: 30px;
}

Assuming you are using osTicket-1.12-Awesome-102 it will be lines 3085 – 3088.

[stevland]

What operating system are you using?

A strange question to ask, perhaps. But this happened once in the past when I was working a programmer who was using Ubuntu. He couldn’t open the .zip file and yet no one else was having an issue with it.

In that case I simply repacked the .zip and put it back in the upload directory and for whatever reason it he was then able to open the zip. I have done the same with osTicket-1.12-Awesome-102.zip. Let me know whether or not you can unpack it now.

[stevland]

Thank you for the detailed report. I will look into this.

[stevland]

Do you know if theres a genuine API for those marketplaces?

I haven’t heard of anything, but I haven’t looked either. I assume you’ve asked in the osTicket forum.

[stevland]

You can see the notification in action in the demo here.

Here is the HTML of the section that includes the ticket number in a div.

<td style="font-weight:bold" class="osta_ticket">
    <div style="font-weight:bold">
        <span class="Icon webTicket"></span>
        <a style="display: inline" class="preview" data-preview="#tickets/65/preview" href="/a/1.12-2/scp/tickets.php?id=65">678775</a>
    </div>
</td>

Using CSS I have hidden the ugly “webTicket” icon and neutered the bold text.

But the “font-weight:bold” styling (added by osTicket) is the key to adding the new reply icon.

Using a little CSS trickery, I’m adding a pseudo element (:after) to display the icon as a background image after the bold-styled div.

td.osta_ticket div[style="font-weight:bold"]:after {
    width: 8px !important;
    height: 8px !important;
    background-size: 8px !important;
    background-repeat: no-repeat !important;
    content: '' !important;
    display: inline-block;
    margin: 13px 0px 0 11px !important;
    background-image: url(../../osta/icons/reply.gif);
}

Ticket that don’t have a new reply do not receive the “font-weight:bold” styling from osTicket and therefore do not additionally receive the new reply icon background image from osTicket Awesome.

I hope this gives you clarification.

I’m still not entirely happy with my solution here. In fact, I want to completely redesign the ticket list again for the 10th time. Perhaps I will do so in the fall or winter.
 

[stevland]

Please let me know if that fix works for you, @fachmarkt so I can mark this as resolved.

[stevland]

I believe this is now fixed so I will mark it as resolved.

[stevland]

I believe this is fixed so I will mark it as resolved for now.

[stevland]

I’m sorry @hunterrd, but I don’t understand. 

I downloaded and successfully opened the last 6 versions of osTicket Awesome on the Downloads page.

Are you referring to something else?

[stevland]

I think I found the issue!

Unfortunately I cannot connect to your server using the FTP credentials that you gave me. But the fix is really easy:

Open /osta/functions.php

Change lines 21-22 from

"custom-backdrops"=>"01.png",
"custom-logos"=>"ost-logo.png",

to

"custom-backdrops"=>"[]",
"custom-logos"=>"[]",

That should fix it! But please let me know.

[stevland]

Please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

[stevland]

Oh yikes! Don’t post your connection info in this forum!

I copied the info and then removed it. If you send me any other private information please email it to info@osticketawesome.com. 🙂

[stevland]

Do you know how to access your log files? It would be very helpful if I could see the most recent apache logs. Perhaps you could copy/paste them into an email and send it to info@osticketawesome.com.

[stevland]

Hi @mscfadmin,

Sorry for the trouble. This was reported 4 days ago and has been fixed in the new release.

Either upgrade to osTicket-1.12-Awesome-102 or do the following:

• open /include/staff/ticket-view-inc.php
• remove data-dropdown=”#action-dropdown-statuses” from line 93