[stevland]

I believe this is fixed so I will mark it as resolved for now.

[stevland]

I’m sorry @hunterrd, but I don’t understand. 

I downloaded and successfully opened the last 6 versions of osTicket Awesome on the Downloads page.

Are you referring to something else?

[stevland]

I think I found the issue!

Unfortunately I cannot connect to your server using the FTP credentials that you gave me. But the fix is really easy:

Open /osta/functions.php

Change lines 21-22 from

"custom-backdrops"=>"01.png",
"custom-logos"=>"ost-logo.png",

to

"custom-backdrops"=>"[]",
"custom-logos"=>"[]",

That should fix it! But please let me know.

[stevland]

Please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

[stevland]

Oh yikes! Don’t post your connection info in this forum!

I copied the info and then removed it. If you send me any other private information please email it to info@osticketawesome.com. 🙂

[stevland]

Do you know how to access your log files? It would be very helpful if I could see the most recent apache logs. Perhaps you could copy/paste them into an email and send it to info@osticketawesome.com.

[stevland]

Hi @mscfadmin,

Sorry for the trouble. This was reported 4 days ago and has been fixed in the new release.

Either upgrade to osTicket-1.12-Awesome-102 or do the following:

• open /include/staff/ticket-view-inc.php
• remove data-dropdown=”#action-dropdown-statuses” from line 93

[stevland]

Hmmm I would like to look into this. I’ll send you a message by email.

[stevland]

Tickets with a new reply now have an animated icon displayed to the right of the ticket #.

I don’t like the way native osTicket makes the ticket number and subject line bold when there is a new reply… I find it too jarring. But hopefully my solution isn’t too subtle!

[stevland]

Whoa! osTicket usually limits the subject line to 50 characters. Did you guys change this somehow? Where these tickets opened by email perhaps, or some other method that I can’t think of right now?

I did change how the subject line is truncated in the ticket list in osTicket-1.12-Awesome-102. But I didn’t adequately anticipate what would happen with such long subject lines.

For now you should add the following CSS to /osta/user-styles.css:

td.osta_subject a {
display: inline !important;
width: initial !important;
white-space: initial;
overflow: hidden;
text-overflow: ellipsis;
vertical-align: bottom;
}

That will contain the subject line and keep it from running off of the page. I will work on a permanent solution.

[stevland]

Are you still having trouble, @domarc?

If you are still having trouble and would like me to look into it please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

[stevland]

Please open /osta/inc/staff-head.html and paste this code at the bottom of the file:

<meta http-equiv="resources" content="o<?php $ostv = sprintf("%s", THIS_VERSION); echo str_replace('v', '', $ostv); ?>.<?php echo GIT_VERSION; ?>-a<?php $themev = file_get_contents(ROOT_DIR ."osta/version.txt"); echo str_replace('osTicket-', '', str_replace('Awesome-', '', $themev)); ?>-p<?php echo phpversion(); ?>-m<?php echo db_version(); ?>-<?php $soft = $_SERVER['SERVER_SOFTWARE'];echo strtolower (substr($soft,0,-3));?>">

[stevland]

It looks like you managed to get it working properly now. Should I marked this as resolved?

[stevland]

I am looking at your installation source code.

It is missing huge sections of code. I think there must be files missing.

You should upload all of the osTicket Awesome files again, and make sure there are no transfer errors in your FTP app.

[stevland]

Hi @domarc,

I recommend installing the latest release, osTicket-1.12-Awesome-102. All of the theme options have been moved into the database with this release. File permissions will no longer be an issue.

Please let me know if upgrading solves your issue so that I can mark this support request as resolved.