[stevland]

Please copy and paste the contents of your Information page (Admin Panel > Dashboard > Information). It will look like this:

About this osTicket Installation
Server Information
osTicket Version
v1.10.4 (035fd0a) —  Up to date
Web Server Software
Apache
MySQL Version
5.5.56
PHP Version
5.6.36
PHP Extensions
gdlib
 Used for image manipulation and PDF printing
imap
 Used for email fetching
xml
 XML API
xml-dom
 Used for HTML email processing
json
 Improves performance creating and processing JSON
mbstring
 Highly recommended for non western european language content
phar
 Highly recommended for plugins and language packs
intl
 Highly recommended for non western european language content
fileinfo
 Used to detect file types for uploads
APCu
 Improves overall performance
Zend Opcache
 Improves overall performance
PHP Settings
cgi.fix_pathinfo
 “1” is recommended if AJAX is not working
date.timezone
 America/Vancouver
Database Information and Usage
Schema
ost-v1-10-1_ (localhost)
Schema Signature
98ad7d550c26ac44340350912296e673
Space Used
82.09 MiB
Space for Attachments
8.52 MiB
Timezone
PDT (Interpreted as America/Los_Angeles)

[stevland]

Hi @aeromarine,

I disagree. There are always a few things I would improve, but I think the Client Ticket View page looks fine. It is highly stylized using CSS. Compare to osTicket core:

The main difference between the Ticket View page in Client vs Staff is that the info on the Staff side is inside white containers.

Is that what looks better to you? It is something I could consider.

[stevland]

No worries, @anderson!

[stevland]

Hey @fedefarma,

I’m still awaiting your response to my last message, but when you have a few minutes, please install this fix first and see if it helps! 

[stevland]

LOL didn’t you see my last two messages above?!

[stevland]

P.S. Please go ahead and delete my Agent account now. 🙂

[stevland]

Fixed it!

In Admin Panel > Settings > Tickets you didn’t have a check beside “Exclude answered tickets from open queue.“

Apparently this is enabled by default (which is why I’ve never noticed the option before) and without having it enabled osTicket doesn’t segregate answered tickets.

[stevland]

Hey @Thomas Bosbach,

It would be really helpful if you could compare your working api/pipe.php file to the one that comes with osTicket or osTicket Awesome. You must have edited that file at one time. If you could take a few moments to let me know what is different it may help other people in the future.

Either way, I’m happy that you figured it out!

[stevland]

You are using osTicket-Awesome-1.10.1-v1.3. 

I haven’t received any complaints from anyone regarding page load times using that version, and it has been out since the end of April. Hmmm.

Please try loading pages from the Demos on the same devices and let me know if you’re experiencing the same slowness.

https://osticketawesome.com/1.10.1/
https://osticketawesome.com/1.10.1/scp

Do you have APCu installed on your IIS server? I do find that it makes a difference in osTicket page load times on a Linux server.

It might help for me to have a look at your setup. Please create an Agent account for me (Admin Panel > Agents > Add New Agent) with admin privileges using info@osticketawesome.com.

[stevland]

Hi @anderson,

I logged into your Admin Panel and had a look.

It is a very strange issue! I will look at it again tomorrow and think about it some more and try to figure out why your link are missing.

Do you still have a osTicket core installation?

For now you can bookmark these two links to get to the tickets:

Answered Tickets
https://solicitud.universal.org.mx/scp/tickets.php?status=answered

My Tickets
https://solicitud.universal.org.mx/scp/tickets.php?status=assigned

 

[stevland]

Test

Test

Test

Test

[stevland]

Now is a good time

To come to the aid

Of the party.

[stevland]

Now is a good time

To come to the aid

Of the party.

[stevland]

Just for the record, the print from osticket core is from other installation I just use for example purpose

That is good to know. It explains why the #’s are so different between the two screenshots.

But I’d still like to know your Database Scheme information (highlighted above).

Actually, in order to help you I’ll need to have a look at your Staff Panel.

Please create a temporary administrator account for me (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com.

 

[stevland]

This is a really weird situation. I cannot think of what could cause that.

Wait. I notice that osTicket core shows how many Closed tickets you have.

But osTicket has not shown the # of Closed Tickets since v.1.9.x.

Please send the following information from Admin Panel > Dashboard > Information: