[stevland]

@visimitra

Thanks again for posting this screenshot. 

This is actually a part of the same search issue that you submitted in an earlier post. Without going into details, I have to completely overhaul the way all of the ticket tables work in osTicket Awesome in order to fix this. I plan on having this fixed in the next release. Thank you for your patience.

[stevland]

@visimitra

Thank you for taking the time to post these screenshots.

The search issue is a major bug that I am working to fix for the next release.

It would be hard to explain, but the alignment of those buttons is an imperfection that there is no elegant fix for. If your screen were a few pixels wider, the buttons would be aligned in a straight row. If your screen was maybe 100 pixels thinner the “Add User” button would drop down onto its own row. I could make the button drop down sooner but it is better to have to scroll less. I hope this makes sense!

[stevland]

I’m sorry @fedefarma, I just rediscovered this thread and realized that I dropped the ball on this.

Are you still experiencing the issue?

[stevland]

Hmmm I suspect that this isn’t an osTicket Awesome issue.

Please try adding an attachment through your old core osTicket installation and verifying whether or not it shows up in the Client side.

(For more information kindly read “Isolating osTicket vs. osTicket Awesome issues” on the Troubleshooting page.)

[stevland]

Hmmm that sounds really odd. Is it still an issue for you?

If yes, please try one of the following 2 options to see if it resolves the issue:

1) Replace /scp/js/scp.js with this file 

OR

2) Open /scp/js/scp.js in a text editor and comment out lines 1056 – 1073 so it looks like this:

// Enable PJAX for the staff interface - breaks osta
// if ($.support.pjax) {
// $(document).on('click', 'a', function(event) {
// var $this = $(this);
// if (!$this.hasClass('no-pjax')
// && !$this.closest('.no-pjax').length
// && $this.attr('href').charAt(0) != '#')
// $.pjax.click(event, {container: $this.data('pjaxContainer') || $('#pjax-container'), timeout: 2000});
// })
// }
//
// $(document).on('click', '.link:not(a):not(.button)', function(event) {
// var $e = $(event.currentTarget);
// $('').attr({href: $e.attr('href'), 'class': $e.attr('class')})
// .hide()
// .insertBefore($e)
// .get(0).click(event);
// });

 

[stevland]

@ewistrand

My apologies for misleading you… the version of osTicket Awesome used in that mock-up is for 1.9.x.

The whole layout has been redesigned since then and, IMO, is greatly improved. Also, the colors used at that time were based on my own company’s color scheme — osTicket Awesome started as a personal project — and were not changeable. The most common feature request I received back then was alternate color schemes.

I’ll have to update that mock-up at some point though!

Thanks for being flexible. I hope the custom theme option is a satisfactory solution for your needs.

[stevland]

Sorry for the delayed response.

It appears that I added “Company Name” as a custom field at one point.

If you haven’t figured it out already, you’ll want to navigate to Admin Panel > Manage > Forms > Contact Information.

You can reference the settings I have in the demo.

The subject line pulls the short description and am trying to recreate this, how is it done?

Sorry, I’m not sure what you are referring to. Please post a screenshot or a better description to help me understand.

[stevland]

Hi Jamie,

I am 99% certain that the info you’ve found in the osTicket docs pertain only to 1.11-RC1 (for now). Unfortunately the Docs do not specify this, so your confusion is only natural. And just to be certain I have asked for clarification.

I do not plan to release a version of osTicket for 1.11RCx as RC versions are not recommended in production environments.

Others have asked about using custom code to implement their own custom columns in osTicket 1.10.x. I can tell you that this is possible, but it will not work well with osTicket Awesome.

My best advice it to wait, if you can, for the release of osTicket 1.11-FINAL. Shortly thereafter I will released an updated osTicket Awesome that will fully support the new Custom Columns. Which will be an amazing new feature by-the-way!

I hope this answers your question, but feel free to let me know if I’ve missed something.

[stevland]

The problem is that you need to be logged into this website (as a paid customer) in order to download files.

I suggest that you download the package that you need, upload it to another server or sharing service and use wget to transfer it to your Linux box.

I hope this helps.

[stevland]

Hmmm. I can’t seem to reproduce this issue.

Within the demo I am able to successfully create new users, register them and then delete them. 

I have done so, without issue, using Chrome, FF and Edge.

Are you using Safari by chance? I can’t think of what else to try at the moment but I’ll keep thinking about it.

[stevland]

@thomas.mccall

This is my first time encountering anyone using an alternate table prefix. I wonder why you guys decided to go with that? Anyway, it appears that osTicket itself can accommodate that but my sloppy less aware code cannot.

The fix should be simple enough, and I’ll bet you have already figured it out yourself.

Simply add the xy to all instances of ost_ticket__cdata. It only appears twice between two files:

\include\staff\templates\priority.tmpl.php
\scp\priority.php

I’ll try to figure out how to call this table using the same method that the osTicket’s devs use. Hopefully I’ll have a fix integrated into the next release.

[stevland]

@astrialearning

Please see the 2nd item on the following page to resolve your issue:

https://osticketawesome.com/troubleshooting/

[stevland]

Sorry for the delayed response.

I can’t seem to reproduce that issue using 1.10.1-v.1.4, so I would suggest upgrading to that version or something newer.

You can verify that the Register and Delete User buttons work on your end by using the demo:

https://osticketawesome.com/1.10.1/scp/users.php?id=1825

I hope this helps.

[stevland]

Using the \support-old installation, do the pages also have trouble loading or does the system perform as one would expect?

[stevland]

I am happy to help, @cbasolutions.

But for this type of sinereo especially I really feel that you need a working osTicket core installation.

All you need to do is download the 1.10.4 .zip, upload the /upload directory, rename it (optional) and copy over your working /include/ost-config.php.

BTW I also have some other tips for working with mods.