stevland

Forum Replies Created

  • In reply to: Wrong Swedish flag and language selector

    July 20, 2018 at 7:34 am #1888
    stevland
    Keymaster

    BTW the latest updates include full support for the Swedish language and I also got rid of the confusing language icon.

    In reply to: Piping emails not working

    July 20, 2018 at 7:29 am #1885
    stevland
    Keymaster

    Yes it must have a different permission setting. The api/pipe.php file needs to be 755 to be executable. If you look at it using FileZilla, it will look like this:

    You must have set that permission when you first set up email piping. It is easy to do!

    Anyway, now you know for the next time you want to upgrade.

    In reply to: Unusual load time on phones

    July 20, 2018 at 7:20 am #1882
    stevland
    Keymaster

    Please copy and paste the contents of your Information page (Admin Panel > Dashboard > Information). It will look like this:

    About this osTicket Installation
    Server Information
    osTicket Version
    v1.10.4 (035fd0a) —  Up to date
    Web Server Software
    Apache
    MySQL Version
    5.5.56
    PHP Version
    5.6.36
    PHP Extensions
    gdlib
     Used for image manipulation and PDF printing
    imap
     Used for email fetching
    xml
     XML API
    xml-dom
     Used for HTML email processing
    json
     Improves performance creating and processing JSON
    mbstring
     Highly recommended for non western european language content
    phar
     Highly recommended for plugins and language packs
    intl
     Highly recommended for non western european language content
    fileinfo
     Used to detect file types for uploads
    APCu
     Improves overall performance
    Zend Opcache
     Improves overall performance
    PHP Settings
    cgi.fix_pathinfo
     “1” is recommended if AJAX is not working
    date.timezone
     America/Vancouver
    Database Information and Usage
    Schema
    ost-v1-10-1_ (localhost)
    Schema Signature
    98ad7d550c26ac44340350912296e673
    Space Used
    82.09 MiB
    Space for Attachments
    8.52 MiB
    Timezone
    PDT (Interpreted as America/Los_Angeles)

    In reply to: Client side – Ticket Info table. CSS missing

    July 20, 2018 at 7:12 am #1880
    stevland
    Keymaster

    Hi @aeromarine,

    I disagree. There are always a few things I would improve, but I think the Client Ticket View page looks fine. It is highly stylized using CSS. Compare to osTicket core:

    The main difference between the Ticket View page in Client vs Staff is that the info on the Staff side is inside white containers.

    Is that what looks better to you? It is something I could consider.

    In reply to: Answered Tickets is not appearing

    July 19, 2018 at 2:03 pm #1848
    stevland
    Keymaster

    No worries, @anderson!

    In reply to: Unusual load time on phones

    July 19, 2018 at 12:27 pm #1840
    stevland
    Keymaster

    Hey @fedefarma,

    I’m still awaiting your response to my last message, but when you have a few minutes, please install this fix first and see if it helps! 

    In reply to: Answered Tickets is not appearing

    July 19, 2018 at 11:42 am #1833
    stevland
    Keymaster

    LOL didn’t you see my last two messages above?!

    In reply to: Answered Tickets is not appearing

    July 19, 2018 at 11:03 am #1827
    stevland
    Keymaster

    P.S. Please go ahead and delete my Agent account now. 🙂

    In reply to: Answered Tickets is not appearing

    July 19, 2018 at 11:02 am #1824
    stevland
    Keymaster

    Fixed it!

    In Admin Panel > Settings > Tickets you didn’t have a check beside “Exclude answered tickets from open queue.

    Apparently this is enabled by default (which is why I’ve never noticed the option before) and without having it enabled osTicket doesn’t segregate answered tickets.

    In reply to: Piping emails not working

    July 19, 2018 at 10:36 am #1821
    stevland
    Keymaster

    Hey @Thomas Bosbach,

    It would be really helpful if you could compare your working api/pipe.php file to the one that comes with osTicket or osTicket Awesome. You must have edited that file at one time. If you could take a few moments to let me know what is different it may help other people in the future.

    Either way, I’m happy that you figured it out!

    In reply to: Unusual load time on phones

    July 19, 2018 at 10:31 am #1818
    stevland
    Keymaster

    You are using osTicket-Awesome-1.10.1-v1.3

    I haven’t received any complaints from anyone regarding page load times using that version, and it has been out since the end of April. Hmmm.

    Please try loading pages from the Demos on the same devices and let me know if you’re experiencing the same slowness.

    https://osticketawesome.com/1.10.1/
    https://osticketawesome.com/1.10.1/scp

    Do you have APCu installed on your IIS server? I do find that it makes a difference in osTicket page load times on a Linux server.

    It might help for me to have a look at your setup. Please create an Agent account for me (Admin Panel > Agents > Add New Agent) with admin privileges using info@osticketawesome.com.

    In reply to: Answered Tickets is not appearing

    July 18, 2018 at 10:11 pm #1797
    stevland
    Keymaster

    Hi @anderson,

    I logged into your Admin Panel and had a look.

    It is a very strange issue! I will look at it again tomorrow and think about it some more and try to figure out why your link are missing.

    Do you still have a osTicket core installation?

    For now you can bookmark these two links to get to the tickets:

    Answered Tickets
    https://solicitud.universal.org.mx/scp/tickets.php?status=answered

    My Tickets
    https://solicitud.universal.org.mx/scp/tickets.php?status=assigned

     

    In reply to: Testing the Allowed Formatting

    July 18, 2018 at 5:19 pm #1788
    stevland
    Keymaster

    Test

    Test

    Test

    Test

    In reply to: Testing the Allowed Formatting

    July 18, 2018 at 5:18 pm #1786
    stevland
    Keymaster

    Now is a good time

    To come to the aid

    Of the party.

    In reply to: Testing the Allowed Formatting

    July 18, 2018 at 5:18 pm #1784
    stevland
    Keymaster

    Now is a good time

    To come to the aid

    Of the party.