stevland

Forum Replies Created

  • In reply to: Moved: Reply To: osTicket-Awesome-1.10.1-v1.4 Released

    July 17, 2018 at 8:01 am #1644
    stevland
    Keymaster

    Wow, okay… I am at a loss.

    I am still trying to figure this out, but I wanted to respond so you won’t think I’ve overlooked or forgotten your issue.

    I’ll look into that StackOverflow page, but my initial reaction is that it has to be something unique to your server or configuration.

    After all, you can see all of the icons when you visit the demo pages, yes?

    Please post your Software Environment info (Admin Panel > Settings > Theme) or send it to me in a private message.

    In reply to: Profile Icon and Alert Icons scewed

    July 17, 2018 at 7:54 am #1641
    stevland
    Keymaster

    No worries… I expect it will come up again and again so I actually created a “Clear Your Browser’s Cache” page just now and I will add a reminder to the instructions.

    In reply to: Profile Icon and Alert Icons scewed

    July 17, 2018 at 6:29 am #1603
    stevland
    Keymaster

    I’m looking at your screenshot and seeing some elements from the new update and some elements from the previous version and then it occurs to me…

    …you need to empty your browser’s cache. 

    That should fix it, but let me know.

    In reply to: Moved: Reply To: osTicket-Awesome-1.10.1-v1.4 Released

    July 16, 2018 at 9:50 am #1559
    stevland
    Keymaster

    @omniksolar,

    None of the files are missing (here is the Italian flag on your server, for example). 

    But there is something odd about your installation. 

    When osTicket is installed the instructions tell the user to upload the /upload folder to their server and then rename it to whatever they want. I’ve seen examples such as /helpdesk, /support, /osticket, etc.

    In your case it appears that you have uploaded the contents of the /upload folder into the root directory.

    It isn’t a good idea to do it this way.

    Did you back up your original osTicket installation? You still need it for if/when you decide to upgrade to a newer version of osTicket (for example, v1.11.x or v.1.2.x when they are released). The original osTicket core files are useful for troubleshooting purposes.

    Ideally your original osTicket files will be in a directory such as /support-old and your osTicket Awesome files in a directory such as /support.

    Also, do you not use the omnik.tech domain for anything else? You don’t have a company website?

    Either way I highly recommend using directories as I have described above. But if you want to keep things the way they are, here is something to try. 

    Open /include/ost-config.php and uncomment the ROOT_PATH directive and configure it like this:

    define(‘ROOT_PATH’, ‘/‘);

    Also go to Admin Panel > Settings and make sure that Helpdesk URL is simply http://omnik.tech

    • This reply was modified 5 years, 10 months ago by stevland.
    • This reply was modified 5 years, 10 months ago by stevland.
    • This reply was modified 5 years, 10 months ago by stevland.

    In reply to: Moved: Reply To: osTicket-Awesome-1.10.1-v1.4 Released

    July 16, 2018 at 8:25 am #1548
    stevland
    Keymaster

    @omniksolar,

    I’m sorry for your trouble!

    There are two ways to fix this. Either download and install osTicket-Awesome-1.10.1-v1.4 again (it has been fixed), or simply create two empty files:

    osta/inc/back-button.html
    osta/inc/database-reset-warning.html

    If those two empty files are in place then PHP won’t spit up any more errors.

    In case you are wondering, those files are used in the DEMO version but are intentionally blank in the official release.

    In reply to: File references from DEMO version not removed.

    July 16, 2018 at 8:18 am #1547
    stevland
    Keymaster

    Thank you for pointing out my mistake, @aeromarine.

    There was some accidental cross-pollination between my development files and the demo files.

    In case you are wondering, the intention is to leave those references in /include/client/footer.inc.php but to have two empty files:

    osta/inc/back-button.html
    osta/inc/database-reset-warning.html

    It sounds like you have already fixed the problem on your end, and it is a perfectly good solution so kudos to you for figuring it out and sharing your solution.

    In reply to: custom colors

    July 15, 2018 at 7:50 pm #1526
    stevland
    Keymaster

    If anyone else runs into this please visit the Troubleshooting page.

    In reply to: Priority Colors

    July 15, 2018 at 7:48 pm #1523
    stevland
    Keymaster

    I revamped the Priority Colors in the latest release, available as of yesterday. 

    In reply to: Priority Colors

    July 15, 2018 at 7:48 pm #1521
    stevland
    Keymaster

    I revamped the Priority Colors in the latest release, available as of yesterday. 

    In reply to: Logos

    June 17, 2018 at 10:55 am #1371
    stevland
    Keymaster

    Hi Trevor / joncoux,

    As promised I will be releasing a new version (v1.4) in the next 2 – 3 weeks which will return the ability to use a user-selected logo image.

    Regarding the issue with saving Custom Text, another customer ran into the same thing and realized the the .txt files had somehow become read-only.

    Assuming you have osTicket installed into a directory called /support, on a Linux server the solution will look something like this:

    # chmod -R +w /support/osta/themes/css

    Instructions for setting read/write permissions on IIS servers can be found here:

    https://support.microsoft.com/en-ca/help/816117/how-to-configure-web-permissions-for-web-content-in-internet-informati

     

    In reply to: System does not show priority images

    June 14, 2018 at 1:28 pm #1365
    stevland
    Keymaster

    Yikes… I’m sorry, I did not see this post until now.

    Are you still having this issue? I haven’t seen this before. I would need to have a look at your SCP in order to figure out what is going on. If you would like me to resolve this for you I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com.

    In reply to: Avatars

    June 13, 2018 at 2:00 pm #1349
    stevland
    Keymaster

    Ah, good work @kkrumm. Thank you for your help! That eliminates the possiblity that @aeromarine’s missing button is related to running on an IIS server.


    @aeromarine
    , have you tried visiting the profile page in Chrome and open Dev Tools > Console and see if there are any errors?

    In reply to: Wrong Swedish flag and language selector

    June 13, 2018 at 1:04 pm #1341
    stevland
    Keymaster

    Hi Filippo,

    Sorry for the incredible delay in responding.

    So the “funny character” is meant to be part of a language icon. I agree that it isn’t a perfect solution as there doesn’t (yet) seem to be a universally-recognized icon for “language”. But this is the idea:

    https://www.google.ca/search?rlz=1C1GCEA_enCA778CA778&ei=_nYhW_-WBoXm9APr5IP4Bw&q=language+icon&oq=language+icon&gs_l=psy-ab.3..0i67k1j0i7i30k1l6j0j0i7i30k1j0.105546.106536.0.106707.8.8.0.0.0.0.94.624.7.7.0….0…1c.1.64.psy-ab..1.7.617…0i10k1.0.uc1hyXxAXGU

    And BTW, although osTicket Awesome only supports the languages that osTicket supports, I have gone ahead and added a Swedish flag. It will be included in the next update (v1.4) which will be released in the next 2 or 3 weeks.

    In reply to: Piping emails not working

    June 8, 2018 at 9:59 am #1318
    stevland
    Keymaster

    Thanks for pointing that out, Thomas. The download is working properly now in Firefox.

    Regarding the piping of emails, let me back up and ask you a question:

    Were you using this feature before? Or are you trying to use it for the first time?

    In reply to: osTicket-Awesome-1.10.1-v1.2 Released

    June 8, 2018 at 9:12 am #1313
    stevland
    Keymaster

    Hi Alex,

    This is an incredibly delayed response but I wanted to thank you for your encouragement and to let you know that I have added your glitches and suggestions to my list.