[stevland]

Wow, okay… I am at a loss.

I am still trying to figure this out, but I wanted to respond so you won’t think I’ve overlooked or forgotten your issue.

I’ll look into that StackOverflow page, but my initial reaction is that it has to be something unique to your server or configuration.

After all, you can see all of the icons when you visit the demo pages, yes?

Please post your Software Environment info (Admin Panel > Settings > Theme) or send it to me in a private message.

[stevland]

No worries… I expect it will come up again and again so I actually created a “Clear Your Browser’s Cache” page just now and I will add a reminder to the instructions.

[stevland]

I’m looking at your screenshot and seeing some elements from the new update and some elements from the previous version and then it occurs to me…

…you need to empty your browser’s cache. 

That should fix it, but let me know.

[stevland]

@omniksolar,

None of the files are missing (here is the Italian flag on your server, for example). 

But there is something odd about your installation. 

When osTicket is installed the instructions tell the user to upload the /upload folder to their server and then rename it to whatever they want. I’ve seen examples such as /helpdesk, /support, /osticket, etc.

In your case it appears that you have uploaded the contents of the /upload folder into the root directory.

It isn’t a good idea to do it this way.

Did you back up your original osTicket installation? You still need it for if/when you decide to upgrade to a newer version of osTicket (for example, v1.11.x or v.1.2.x when they are released). The original osTicket core files are useful for troubleshooting purposes.

Ideally your original osTicket files will be in a directory such as /support-old and your osTicket Awesome files in a directory such as /support.

Also, do you not use the omnik.tech domain for anything else? You don’t have a company website?

Either way I highly recommend using directories as I have described above. But if you want to keep things the way they are, here is something to try. 

Open /include/ost-config.php and uncomment the ROOT_PATH directive and configure it like this:

define(‘ROOT_PATH’, ‘/‘);

Also go to Admin Panel > Settings and make sure that Helpdesk URL is simply http://omnik.tech

• This reply was modified 6 years ago by stevland.
• This reply was modified 6 years ago by stevland.
• This reply was modified 6 years ago by stevland.

[stevland]

@omniksolar,

I’m sorry for your trouble!

There are two ways to fix this. Either download and install osTicket-Awesome-1.10.1-v1.4 again (it has been fixed), or simply create two empty files:

osta/inc/back-button.html
osta/inc/database-reset-warning.html

If those two empty files are in place then PHP won’t spit up any more errors.

In case you are wondering, those files are used in the DEMO version but are intentionally blank in the official release.

[stevland]

Thank you for pointing out my mistake, @aeromarine.

There was some accidental cross-pollination between my development files and the demo files.

In case you are wondering, the intention is to leave those references in /include/client/footer.inc.php but to have two empty files:

osta/inc/back-button.html
osta/inc/database-reset-warning.html

It sounds like you have already fixed the problem on your end, and it is a perfectly good solution so kudos to you for figuring it out and sharing your solution.

[stevland]

If anyone else runs into this please visit the Troubleshooting page.

[stevland]

I revamped the Priority Colors in the latest release, available as of yesterday. 

[stevland]

I revamped the Priority Colors in the latest release, available as of yesterday. 

[stevland]

Hi Trevor / joncoux,

As promised I will be releasing a new version (v1.4) in the next 2 – 3 weeks which will return the ability to use a user-selected logo image.

Regarding the issue with saving Custom Text, another customer ran into the same thing and realized the the .txt files had somehow become read-only.

Assuming you have osTicket installed into a directory called /support, on a Linux server the solution will look something like this:

# chmod -R +w /support/osta/themes/css

Instructions for setting read/write permissions on IIS servers can be found here:

https://support.microsoft.com/en-ca/help/816117/how-to-configure-web-permissions-for-web-content-in-internet-informati

 

[stevland]

Yikes… I’m sorry, I did not see this post until now.

Are you still having this issue? I haven’t seen this before. I would need to have a look at your SCP in order to figure out what is going on. If you would like me to resolve this for you I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com.

[stevland]

Ah, good work @kkrumm. Thank you for your help! That eliminates the possiblity that @aeromarine’s missing button is related to running on an IIS server.

@aeromarine, have you tried visiting the profile page in Chrome and open Dev Tools > Console and see if there are any errors?

[stevland]

Hi Filippo,

Sorry for the incredible delay in responding.

So the “funny character” is meant to be part of a language icon. I agree that it isn’t a perfect solution as there doesn’t (yet) seem to be a universally-recognized icon for “language”. But this is the idea:

https://www.google.ca/search?rlz=1C1GCEA_enCA778CA778&ei=_nYhW_-WBoXm9APr5IP4Bw&q=language+icon&oq=language+icon&gs_l=psy-ab.3..0i67k1j0i7i30k1l6j0j0i7i30k1j0.105546.106536.0.106707.8.8.0.0.0.0.94.624.7.7.0….0…1c.1.64.psy-ab..1.7.617…0i10k1.0.uc1hyXxAXGU

And BTW, although osTicket Awesome only supports the languages that osTicket supports, I have gone ahead and added a Swedish flag. It will be included in the next update (v1.4) which will be released in the next 2 or 3 weeks.

[stevland]

Thanks for pointing that out, Thomas. The download is working properly now in Firefox.

Regarding the piping of emails, let me back up and ask you a question:

Were you using this feature before? Or are you trying to use it for the first time?

[stevland]

Hi Alex,

This is an incredibly delayed response but I wanted to thank you for your encouragement and to let you know that I have added your glitches and suggestions to my list.