Anonymous
Forum Replies Created
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In reply to: Edge does not look correct
Hi Fujifilm,
Thank you for posting your screenshots.
It doesn’t look like you are using the latest version of Edge.
Unfortunately, the only way to obtain the latest Edge is to install the Windows 10 Fall Creator’s Update, also known as Windows 10 version 1709.
You can check to see what version of Windows 10 you are running by going to Settings > System > About.
If you are running an earlier version of Windows you can install the update through Windows Update.
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It is also worth mentioning that I’ll have an update in the next few days to replace those horrible Open / View Ticket boxes on the Client landing page.In reply to: Locked ticket icon glitch
Thank you once again, @lafr, for posting a glitch and a solution. There really isn’t much more I can ask than this!
I use osTicket for my own business, of course, but I am a one-man operation. So that’s likely why I don’t run into locked tickets and I wouldn’t have noticed this. It seems to me that a) the ticket is locked when another Agent is editing it and b) there is no way to manually trigger a lock.
I’ll have to look into replacing that icon to match the theme. But let me ask you this…
Do you feel that an icon is enough? Would it be useful to have something extra (perhaps red or highlighted text) to make it obvious to the Agent that the ticket is locked? Or do you feel that it isn’t so important and it is better to not create too much of a distraction from the other tickets?
In reply to: Add new agent button mismatch (Minor)
@Jonathan Krake
Thank you for your post.
I have fixed this and it will be included in the next update.
BTW you should really consider updating to the latest version of osTicket Awesome… I have made A LOT of improvements since the first release!
In reply to: Can’t create task on mobile version
In reply to: Avatar Source: Gravatar / Identicon
Hi @lafr,
I originally added my “grey man” to replace an (in my opinion) unattractive kangaroo avatar that was used by osTicket core for a user with no avatar assigned.
I failed to realize that this broke the new Gravatar options, so thank you for bringing this to my attention and also for taking the time to offer a solution.
I will have to review why I did this in the first place and I will possibly take your advice and revert back to how osTicket core handles this in a future osTicket Awesome update.
In reply to: Set ticket priority upon ticket creation
In reply to: Set ticket priority upon ticket creation
That’s an excellent question, Mark. But as it pertains to osTicket’s core functionality, I think you’re more likely to get a good answer if you ask in osTicket’s forum.
(osTicket Awesome includes a mod that allows ticket priorities to the changed from the Open Tickets list, but the priorities functionality itself is a part of osTicket’s code).
In reply to: Choose Priority
In reply to: Icons Missing
In reply to: Users cannot veiw open or closed tickets Please help
In reply to: fatal server error
In reply to: Users cannot veiw open or closed tickets Please help
Did you have any modifications (a.k.a. “mods”) installed in your osTicket previous to osTicket Awesome?
If you would like me to have a look please send an email to info@osticketawesome.com with the login for a client account that has at least one open or closed ticket.
In reply to: Users cannot veiw open or closed tickets Please help
Sorry to hear about your trouble.
I will try to think of what could cause that. But meanwhile, let’s try to narrow the issue down a bit. Please try the same thing here and tell me the result.
In reply to: Forgot to test on IE ?
I am sorry to learn of your situation, hogkammen.
I do have a suggestion for you that may work.
You could set up an additional subdomain, for example ie.hogkammen.se.
You would then copy the original osTicket installation files from your backup into the subdomain and point your Internet Explorer users to that URL.
(NOTE: Both your old osTicket installation and your new osTicket Awesome installation can be used concurrently. Any changes to the database in one will be reflected in the other).
I do offer professional installation services if that would help, but I would assume that you can do this yourself.
It seems that your organization must face some challenges to get away from IE, but obviously this transition cannot be avoided.
Good luck with this.
In reply to: Forgot to test on IE ?
Hi hogkammen,
It is not my intention to support Internet Explorer in the current versions (1.10 and 1.10.1.) or going forward.
As mentioned in the FAQ’s on this site, I support Google Chrome, Mozilla Firefox, Opera, Safari, and Microsoft Edge.
I just checked my Google Analytics account, and in the past 30 days less than 2% of visitors to this site were using IE. And I can guarantee that the number will continue to drop very quickly.
Meanwhile, IE has always been the worse browser for web standards compliance. I have to check my work in all five of the browsers and I do run into issues between them, and those little glitches can end up taking a lot of development time. But if I were to include IE in that mix it would easily make the process 10x as much work.
Having said of all that, I appreciate you sending those screenshots so I did take a look at them. It seems that most of the issues are with the Open and Check boxes on the Client landing page. I hate those! I put a lot of work into thoseΒ β believe it or not β and they are still a mess. I am probably going to completely redesign them for the next release.
The other issue you’ve shown here is with the mobile menu. IE mangles it really well… almost like a 1980’s horror movie. I will see if I can fix that up a bit in the next release without getting too carried away. Please do not expect perfection.
To be honest, I haven’t had the guts to even look at my latest work in IE. It looks a lot better than I would have thought!
