[stevland]

@Jonathan Krake

Thank you for your post.

I have fixed this and it will be included in the next update.

BTW you should really consider updating to the latest version of osTicket Awesome… I have made A LOT of improvements since the first release!

[stevland]

@Jonathan Krake

Oh ya, I didn’t notice that! Thank you, I’ll have to figure something out to address this.

[stevland]

Hi @lafr,

I originally added my “grey man” to replace an (in my opinion) unattractive kangaroo avatar that was used by osTicket core for a user with no avatar assigned.

I failed to realize that this broke the new Gravatar options, so thank you for bringing this to my attention and also for taking the time to offer a solution.

I will have to review why I did this in the first place and I will possibly take your advice and revert back to how osTicket core handles this in a future osTicket Awesome update.

[stevland]

Upon further reflection, I came to realize that I’ve always been able to set a priority when I’m opening a ticket.

You have to set it up manually, which can be done here:

Admin panel > Manage > Forms > Ticket Details

[stevland]

That’s an excellent question, Mark. But as it pertains to osTicket’s core functionality, I think you’re more likely to get a good answer if you ask in osTicket’s forum.

(osTicket Awesome includes a mod that allows ticket priorities to the changed from the Open Tickets list, but the priorities functionality itself is a part of osTicket’s code).

[stevland]

Hi kkrumm,

Yikes! I’ll look into this.

Thank you once again for your diligent bug reporting. 🙂

[stevland]

Thanks for the post and the screenshot, but yes, the ‘missing’ icons are by design.

1989 called and said that it wanted its hideous little icons back. :O

[stevland]

I see the problem, Jay! Please install the latest build from the link I’ve sent you (the fix will be integrated into all versions going forward).

You should be good-to-go. Thank you for taking the time to help me resolve this.

[stevland]

Hi Rocque,

Did you manage to get this sorted out?

[stevland]

Did you have any modifications (a.k.a. “mods”) installed in your osTicket previous to osTicket Awesome?

If you would like me to have a look please send an email to info@osticketawesome.com with the login for a client account that has at least one open or closed ticket.

[stevland]

Sorry to hear about your trouble.

I will try to think of what could cause that. But meanwhile, let’s try to narrow the issue down a bit. Please try the same thing here and tell me the result.

[stevland]

I am sorry to learn of your situation, hogkammen.

I do have a suggestion for you that may work.

You could set up an additional subdomain, for example ie.hogkammen.se.

You would then copy the original osTicket installation files from your backup into the subdomain and point your Internet Explorer users to that URL.

(NOTE: Both your old osTicket installation and your new osTicket Awesome installation can be used concurrently. Any changes to the database in one will be reflected in the other).

I do offer professional installation services if that would help, but I would assume that you can do this yourself.

It seems that your organization must face some challenges to get away from IE, but obviously this transition cannot be avoided.

Good luck with this.

[stevland]

Hi hogkammen,

It is not my intention to support Internet Explorer in the current versions (1.10 and 1.10.1.) or going forward.

As mentioned in the FAQ’s on this site, I support Google Chrome, Mozilla Firefox, Opera, Safari, and Microsoft Edge.

I just checked my Google Analytics account, and in the past 30 days less than 2% of visitors to this site were using IE. And I can guarantee that the number will continue to drop very quickly.

Meanwhile, IE has always been the worse browser for web standards compliance. I have to check my work in all five of the browsers and I do run into issues between them, and those little glitches can end up taking a lot of development time. But if I were to include IE in that mix it would easily make the process 10x as much work.

Having said of all that, I appreciate you sending those screenshots so I did take a look at them. It seems that most of the issues are with the Open and Check boxes on the Client landing page. I hate those! I put a lot of work into those — believe it or not — and they are still a mess. I am probably going to completely redesign them for the next release.

The other issue you’ve shown here is with the mobile menu. IE mangles it really well… almost like a 1980’s horror movie. I will see if I can fix that up a bit in the next release without getting too carried away. Please do not expect perfection.

To be honest, I haven’t had the guts to even look at my latest work in IE. It looks a lot better than I would have thought!

[stevland]

Thanks for figuring that out, Jon!

I sent you a private message regarding this.

In your last screenshot I notice your company name is still set to osTicket Awesome.

You know you can change that in Admin Panel > Theme, right?!  🙂

[stevland]

Perhaps you can open /osta/css/staff-desktop.css and look for the following code (it should be around line 2439):

.Icon.Ticket, .Icon.emailTicket,.Icon.phoneTicket,.Icon.webTicket, .Icon.otherTicket {
    border: .2px solid;
    padding: 4px 3px 0px 3px;
    background: rgba(255, 255, 255, 0.4);
    font-size: 10px;
    margin: 9px;
}

Change that code to…

.Icon.Ticket, .Icon.emailTicket,.Icon.phoneTicket,.Icon.webTicket, .Icon.otherTicket {
    border: .2px solid !important;
    padding: 4px 3px 0px 3px !important;
    background: rgba(255, 255, 255, 0.4) !important;
    font-size: 10px !important;
    margin: 9px !important;
}

…and save.

It is a mystery to me why this isn’t displaying properly on your end, but let’s see if this fixes it. If it does, I’ll incorporate this change into the next release.

• This reply was modified 6 years, 10 months ago by stevland.