[stevland]

Hi lafr,

Thank you for your report, but I think I fixed this a while ago. Are you running the latest version (v1.2)? If not, you should consider updating.

[stevland]

Thank you for reporting back, m.may!

I love Synology NAS’s for so many reasons. I noticed that they included a osTicket installer in Disk Station, but I’ve never tried it myself. So I appreciate the tip, which I have added to the FAQ.

[stevland]

Looking at your screenshots above I just realized that I still need to put “Featured Questions” into columns.

So many details! (⊙_⊙) 

[stevland]

Hi Steen,

I think Microsoft of still pushing out the Fall Creator’s Update. Not all countries and computers get the update at the same time. You may receive a notification to install it eventually. You can also update manually here.

You are the first person to mention the logo… but I thought someone would have said that a long time ago!

I plan on adding the option to choose between a logo / text in a future release, but maybe not for a while.

[stevland]

Hi Fujifilm,

Thank you for posting your screenshots.

It doesn’t look like you are using the latest version of Edge.

Unfortunately, the only way to obtain the latest Edge is to install the Windows 10 Fall Creator’s Update, also known as Windows 10 version 1709.

You can check to see what version of Windows 10 you are running by going to Settings > System > About.

If you are running an earlier version of Windows you can install the update through Windows Update.

—
It is also worth mentioning that I’ll have an update in the next few days to replace those horrible Open / View Ticket boxes on the Client landing page.

[stevland]

Thank you once again, @lafr, for posting a glitch and a solution. There really isn’t much more I can ask than this!

I use osTicket for my own business, of course, but I am a one-man operation. So that’s likely why I don’t run into locked tickets and I wouldn’t have noticed this. It seems to me that a) the ticket is locked when another Agent is editing it and b) there is no way to manually trigger a lock.

I’ll have to look into replacing that icon to match the theme. But let me ask you this…

Do you feel that an icon is enough? Would it be useful to have something extra (perhaps red or highlighted text) to make it obvious to the Agent that the ticket is locked? Or do you feel that it isn’t so important and it is better to not create too much of a distraction from the other tickets?

[stevland]

@Jonathan Krake

Thank you for your post.

I have fixed this and it will be included in the next update.

BTW you should really consider updating to the latest version of osTicket Awesome… I have made A LOT of improvements since the first release!

[stevland]

@Jonathan Krake

Oh ya, I didn’t notice that! Thank you, I’ll have to figure something out to address this.

[stevland]

Hi @lafr,

I originally added my “grey man” to replace an (in my opinion) unattractive kangaroo avatar that was used by osTicket core for a user with no avatar assigned.

I failed to realize that this broke the new Gravatar options, so thank you for bringing this to my attention and also for taking the time to offer a solution.

I will have to review why I did this in the first place and I will possibly take your advice and revert back to how osTicket core handles this in a future osTicket Awesome update.

[stevland]

Upon further reflection, I came to realize that I’ve always been able to set a priority when I’m opening a ticket.

You have to set it up manually, which can be done here:

Admin panel > Manage > Forms > Ticket Details

[stevland]

That’s an excellent question, Mark. But as it pertains to osTicket’s core functionality, I think you’re more likely to get a good answer if you ask in osTicket’s forum.

(osTicket Awesome includes a mod that allows ticket priorities to the changed from the Open Tickets list, but the priorities functionality itself is a part of osTicket’s code).

[stevland]

Hi kkrumm,

Yikes! I’ll look into this.

Thank you once again for your diligent bug reporting. 🙂

[stevland]

Thanks for the post and the screenshot, but yes, the ‘missing’ icons are by design.

1989 called and said that it wanted its hideous little icons back. :O

[stevland]

I see the problem, Jay! Please install the latest build from the link I’ve sent you (the fix will be integrated into all versions going forward).

You should be good-to-go. Thank you for taking the time to help me resolve this.

[stevland]

Hi Rocque,

Did you manage to get this sorted out?