[stevland]

I came up with a fix, and it will be included in the next release.

I just released the latest version on the weekend, so it may be weeks or even months until the next update.

But it is actually fairly easy if you want to integrate it yourself.

Open include\staff\tasks.inc.php and change line 286 from

<!-- SEARCH FORM START -->
<div id='basic_search'>
<!--osta-->

to 

<!-- SEARCH FORM START -->
<div id='basic_search'>
<div class="pull-right" style="height:25px">
<span class="valign-helper"></span>
<?php
require STAFFINC_DIR.'templates/tasks-queue-sort.tmpl.php';
?>
</div>

That will return a fully functional Sort button to the page. But it will be a little misaligned.

For good measure, you can add this to you Theme Options > Custom CSS:

.tasks-page #content .pull-right .action-button.muted, .action-button.muted[data-dropdown="#sort-dropdown"] {
top: 4px;
right: -8px;
margin: 0;
}

Let me know if you have any trouble with these instructions.

[stevland]

@swadsworth,

I hadn’t noticed that it was missing, but now I see what you mean. Thank you for the report.

I will look into fixing this, but unfortunately it probably won’t be a quick fix. But I will let you know what I come up with either way.

[stevland]

Hey guys, I still haven’t forgotten about this.

Here is something that I thought of. 

If you installation directory has the wrong ownership, your osTicket / osTicket Awesome will still mostly work, but it can create unexpected issues like this one. Therefore, you should make sure that your installation folder has the correct owner.

For example, I accidentally uploaded my new osTicket Awesome installation as the root user:

The support directory should be owned by the same user and group that my main website runs under. In my case the user should be rede and the group should be psacln.

To fix the ownership I simply ran this:

# chown -R rede:psacln support

Please let me know if this helps or not.

[stevland]

Whoa! That sure is a lot of statuses.

Unless some other people pipe into this discussion (which I really doubt is going to happen) my sense is that your company uses a very unusual amount of statues. 

From what I’ve seen, most companies have maybe 10 or 12 at the very most.

I’m afraid that the modification you are hoping for is far outside of the scope of the type of things that osTicket Awesome seeks to improve.

I have two suggestions.

@Devil1903,

You should consider posting something in osTicket’s Mods & Customization sub forum. You don’t have to mention that you use osTicket Awesome. Any mod that addresses this can be integrated into osTicket Awesome almost exactly as it would be in osTicket.

Failing that, my partner and I can create a custom mod for you, but it will cost a few bucks. We would probably provide it to you as a plugin, so that you can easily reapply it after a future upgrade. In fact, with your permission, when we are finished we might also release it as an open source contribution to the osTicket community, so that other people might improve it and keep it updated, which would be a win/win for everyone.

If you are interested in the second option, let me know and we’ll take a closer look and come up with an estimate. But I’d suggest asking in the osTicket forum first.

[stevland]

Is it in the Client or the Staff side?

Does it happen when you delete the ticket from the Ticket List, or when you are editing an individual Ticket?

What version of osTicket Awesome are you using?

When it happens, do any related entries appear in the server’s error logs?

Screen sharing is an option, but it is a lot more of a hassle because it requires us both finding a time that works for both of us and setting an appointment.

It would be great if you would consider granting me admin access to your installation.

(You can add a temporary account by going to Admin Panel > Agents > Add New Agent. Use info@osticketawesome.com and give the account full administrative privileges.)

If you’re okay with that, please submit the first two sections of this form.

[stevland]

Also make sure that your FAQ items are set to Featured.

See this example and click on Manage Access to see what I mean:
https://osticketawesome.com/a/1.14.3-1/scp/faq.php?id=33

I’m willing to wager that your issue is not related to osTicket Awesome. If you still have a vanilla osTicket directory, please browse that on the web to see if your Knowledgebase shows up there (e.g. yoursubdomain.yourdomain.com/support-old/). 

But let me know either way.

 

[stevland]

Hmmm it doesn’t “flash” for me at all.

Are you sure that you have the Knoweldgebase enabled and that Clients are not required to be signed in to view it?

Check your settings in Admin Panel > Knowledgebase 

Here is the same page in the demo.

Let me know if this helps.

[stevland]

Hi @swadsworth,

I can’t think of anything that would cause that.

Do you see the same behavior when you browse the demo?

If you post the URL to your installation (or email it to info@osticketawesome.com) I’ll take a look.

[stevland]

Okay, I have a fix for this.
You have 3 options to fix this on your end.

1. You can install the hotfix release osTicket-1.14.3-Awesome-101a.zip
2. You can wait for a few days and upgrade to the next release (osTicket-1.14.3-Awesome-102) which should be ready in a few days
3. Or you can manually apply the simple fix below:

    

   Open /osta/inc/staff-foot.html

   Change Line 36 from:

   $("#sidr-right").on("click",function(e) {
e.preventDefault();
});

   To:

   $("#sidr-right").on("click",function(e) {
if ( $(e.target).hasClass("osta-task") ) e.preventDefault();
else e.stopPropagation();
});

[stevland]

@Julien,

Ah, that makes sense. Thanks for letting me know.

The next time somebody points out that the Annotations tab is missing I will begin by letting them know that it isn’t necessary for Merged and Linked icons as we have already provisioned them in osTicket Awesome. 😉

[stevland]

Weird. That seems to be related to this, although it was an issue with an earlier version of osTicket.
https://forum.osticket.com/d/97013-resolved-task-db-error-1064

I don’t understand what could have caused the database issue, but hopefully it will remain in the past now.

[stevland]

Yikes! I’m looking into this and will come up with a solution ASAP.

Thank you for the reports.

[stevland]

@askaik,

Well, that was odd! I’ve never seen this issue before.

You had a new installation, a new database, and you had only created one ticket. And yet, something was corrupt within it.

I created a new database and went through the installation process.

Everything works now. And I created a new ticket without issue.

I’m really curious as to what went wrong. Can you think of anything unusual that you may have done on your end?

*(The new database uses the all of the same options as before… same name, same user, same password… the only difference is that there is a 2 at the end of the name. There is only one administrator account, using the credentials that you sent me. So you’ll have to log into my account and create a new one for yourself and then delete mine.)

[stevland]

I’m looking at your installation now. Please email the OTP to info@osticketawesome.com.

[stevland]

Hmmm I can’t think what would cause that. Only one thing comes to mind… perhaps all the files didn’t get extracted properly.

Please try downloading osTicket-1.14.3-Awesome-101.zip from the Downloads page and extracting it again. Overwrite the directories and files in your osTicket Awesome installation directory with the newly extracted files.

If you would like my assistance I am happy to take a look and get you sorted if you fill out this form with as much information as possible.