[stevland]

Hi @airbus,

I have two pieces of good news for you.

The first is that osTicket / osTicket Awesome use temporary session cookies, but these are not persistent and they do one contain any personal information or tracking data.

Also, I am putting the finishing touches and testing a solution for this that will be included in the next release. I can’t say when the release date will be as I have a lot to do before then. But you will receive an email notification when it is ready.

[stevland]

It is a really interesting coincidence that you are both experiencing the same problem out of the blue.

I also notice that you both have the exact same software environment:
PHP 7.2.24-0ubuntu0.18.04.6 // MySQL 5.7.30 // Apache/2.4.29 (Ubuntu) web server

MySQL 5x is still supported by osTicket, I believe, but probably not for long as it is seriously outdated. I recommend updating to 7x. It would seem unrelated to this, but how knows? It may help.

EDIT: I clearly need to drink more coffee. I was conflating PHP with MySQL. MySQL 5x is completely fine.

Please check your Apache error logs for relevant errors around the time that you attempt to upload a file. Let me know.

In addition to setting the upload directory permissions to 755, please verify that the directory owner is the same account that your main website runs under.

Finally yes, using an FTP program (such as WinSCP or FileZilla) is a good workaround. I’d prefer to have things working as expected on your end, but luckily uploading logos or backgrounds isn’t the type of thing you’re likely to do very often.

[stevland]

I wonder if it may have something to do with lingering files from the previous theme.

I’ll suggest trying a clean install. Create a new directory (e.g. /support-new) and upload all of the osTicket Awesome files into it. Then copy over your ost-config.php and test.

Let me know if this does the trick or not.

[stevland]

No quick answers I’m afraid. These are probably possible but would require custom coding for a fee.

If you are still interested let me know and I’ll give you a quote.

[stevland]

You want it to log you in? Does that mean this is only for one customer?

Perhaps I am not understanding something. Why not simply have a QR Code that directs the user to https://<your installation>/open.php?

[stevland]

Hi @it-plannet,

You’ll edit the same files:

/include/client/header.inc.php
/include/staff/header.inc.php

But you’ll look for this code…

<a id="header-logo" href="<?php echo ROOT_PATH; ?>scp/">

and change it to…

<a id="header-logo" href="https://yourlink.com">

[stevland]

It looks like Deutch, yes? 

Do you have any custom code in /osta/user-styles.css?

[stevland]

Hi @Tom,

That is very odd. Which language pack are you using?

[stevland]

I am definitely not seeing the same verbosity of errors in the Dev Tools > Console. Your Chrome really doesn’t not seem to like the Back to Top icon!

But thanks for the report. I’ll try to get rid of the errors I do see and then it will be interesting to see how many you are left with.

[stevland]

PNG is just fine and actually, they system will display an error if it doesn’t like the file type.

So I’m back to not having a clue what is going wrong. 🙁

[stevland]

Thanks for the feedback, @Starcore.

[stevland]

Hi @Tom,

Thanks for the feedback. I will amend my list with your suggestions.

[stevland]

@doublebind I will review this soon and see what I can come up with.

[stevland]

Hi @airbus, 

This is a bit of a hectic time for me so please don’t expect immediate results from me. Maybe someone else can help.

But my first question would be: do you need the GDPR message to display in the Client Portal only, or for both Clients and Staff?

[stevland]

Excellent question. As tempting as it is, I try to avoid adding a bunch of mods to osTicket Awesome. But a time tracker has been something I’ve been thinking about lately. I will took into this soon and consider it carefully.