[stevland]

I haven’t heard back from you in a while, so I will mark this as resolved. But you can still post an update here if you wish.

[stevland]

BTW all of these Console errors should be cleared up in the next release (later this week, you will receive an email notification when it is available). But yes, it will require installing the upgrade. Thanks, @tanks.

[stevland]

Hi @SVA.ltd,

Thank you very much for taking the time to report this. Unfortunately, I have no clue what could be triggering this. If you get a chance to ask your team for more information it would be very helpful. Cheers!

[stevland]

@staidans,

Do you have any custom code in osta/user-styles.css?

If not, I can’t think of anything that would cause that.

If you want me to figure out what is going on I’ll need you to submit this form (you can skip the cPanel, FTP and SSH sections).

[stevland]

Hi @visimitra,

I can’t reproduce the last item (date show 0 in edit tickets, forms). But the other two items will be fixed in the next release.

Thanks again for taking the time to send screenshots.

[stevland]

Sorry for the delayed response on this.

I can’t think of any suggestions. I have no idea what would cause this. 

The only way I can help is if I can access your installation to see for myself.

Please submit this form (you can ignore the CPanel, SSH and FTP sections):
https://osticketawesome.com/troubleshooting/assistance-request-form/

[stevland]

@staidans,

Sorry, I overlooked this somehow.

Are you still having this issue? If yes. please try clearing your browser cache and let me know if that fixes it or not.

[stevland]

I can’t figure out how to reproduce this. It seems like a rare issue so I am going to mark it as Resolved for now.

[stevland]

Long story short, I’m not sure if you’ve received my email. Please let me know.

If anyone else runs into this issue, please edit main.inc.php line 68 from

require_once $_SERVER['DOCUMENT_ROOT'] . ROOT_PATH . "/osta/php/functions.php";

to

require_once "osta/php/functions.php";

After doing that please try uploading a new company logo. If that works for you I reckon that email piping will, too. Please let me know asap so that I can include this fix in the next release.

[stevland]

@NIcholasjansen,

I can’t think of any explanation for the dot not displaying. But are you certain that there are unanswered replies? I realized just now that the “New Reply” tooltip shows up even if there isn’t a reply waiting.

Either way, the dot will be replaced with an icon in the next release.

[stevland]

Are you running Ubuntu?

If so, please set the owner/group of the uploads directory to www-data

# chown -R www-data:www-data osta/uploads/

Let me know if this helps.

[stevland]

I wasn’t expecting to get exactly what I wanted haha.

If only life was always like that!

The other option that occurred to me later is to darken the blue rows, or change the color to anything you prefer:

table.list tbody tr:nth-child(2n+1) td {
    background-color: #dce7ec;  /*change this value as desired*/
}

[stevland]

@mayberts I’m glad we figured it out. I added a note on the Troubleshooting page to help people in the future.

[stevland]

Hi @GDTech,

FYI I sent you an email just now with a potential fix. Fingers crossed.

[stevland]

@mayberts,

PHP Warning: move_uploaded_file(): Unable to move

That error does seem specifically related to an ownership/ permissions issue. Your permissions seem fine, so it must be something to do with ownership.

See this link:
https://stackoverflow.com/questions/13723174/php-warning-move-uploaded-file-unable-to-move

Actually, it may be a Ubuntu thing. It may help to set the user and group to www-data. I have found a few search results where this worked for Ubuntu users:

# chown -R www-data:www-data /path/to/uploads