[stevland]

Hi @simon,

This is now fixed in osTicket-1.14.2-Awesome-102.

[stevland]

After thinking about it some more I am reluctant to use their code for a couple of reasons.

But I am curious what it is that you guys like about the German adaptation (https://osticket.com.de/) of osTicket.

Is the German translation that they use superior to German language pack that comes with osTicket / osTicket Awesome?

The German adaptation has added a modification for time keeping. Is that important to you?

Are there other things that you like about the German adaptation? Please explain!

[stevland]

Yikes! I’ve definitely had days like that. 🙁

Thanks for reporting back, Randy. I’ll have to add that to my list of potential issues.

[stevland]

403 Forbidden isn’t a typical error that I’m used to people reporting. Unfortunately it doesn’t immediately suggest a particular issue.

First off, make sure you reset your browser cache after any upgrade.

Reset Permissions

osTicket Awesome uses standard permissions.

All folders should be 755 (drwxr-xr-x) and all files should be 644 (-rw-r–r–).

If you suspect that your permissions are messed up you can easily reset them.

For directories

# find . -type d -print0 | xargs -0 chmod 0755

For files

# find . -type f -print0 | xargs -0 chmod 0644

Check Error Logs

Error 403 is a generic message. When you see that error in your web browser, the actual error message has been recorded in your Apache logs. (If you don’t know how to find your Apache logs, ask your web host).

Look for the error that occurs at the exact time that you try to load the page.

Once you find the actual error, feel free to post it here (although you may want to redact any IP addresses or confidential server information)..

[stevland]

Thank you for taking the time to report back. 

I changed the status to “In Progress” so that I’ll remember to try to emulate this issue on my end and determine if it is an osTicket or an osTicket Awesome issue.

[stevland]

I don’t recall having encountered that issue.

I haven’t ever used docker myself yet, and as I mentioned earlier using osTicket with ngnix can lead to unexpected issues so I wouldn’t rule these things out just yet.

But that’s about all I can think of to say about this.

If you want me to take a look and see what I can do to help you can submit this form:
https://osticketawesome.com/troubleshooting/assistance-request-form/

[stevland]

Hi @doublebind,

This will be fixed in the next release, which is due in the next few days.

In fact, the entire print / PDF template will not be styled. Hopefully, when you see the changes, you’ll agree that creates much nicer print documents.

[stevland]

Hi @RGCC,

Thank you for taking the time to post a screenshot. 

The Tasks table will be fixed in the next release, which should be out in the next few days.

[stevland]

Hi @maxtim,

I see two problems with the paths above.

/var/www/html/osTicket//osta/php/functions.php

has one too many forward // slashes.

And 

/var/www/html/osTicket/upload/include/

includes the /upload directory, which shouldn’t be uploaded. The contents of the /upload directory should be uploaded, not the directory itself. 😉

In any event, I’m glad you managed to sort this out. Thanks for posting your solution.

[stevland]

Este es un problema de osTicket, no un problema causado por osTicket Awesome.

Pero me tomé el tiempo para abrir un informe de problemas en GitHub para informar a los desarrolladores de osTicket sobre esto.

https://github.com/osTicket/osTicket/issues/5506

—

This is an osTicket issue — not a problem caused by osTicket Awesome.

But I did take the time to open an issue report on GitHub to inform osTicket’s developers about this.

https://github.com/osTicket/osTicket/issues/5506

[stevland]

osTicket Awesome no creó esa traducción.

Si desea corregir la traducción, haga el cambio aquí:

https://crowdin.com/project/osticket-official

En cuanto al cuadro de búsqueda, ese es un error conocido. Solo lo hace cuando hay un mensaje de error / advertencia / información (el cuadro verde es un mensaje de información). No hay solución para esto en este momento.

—

osTicket Awesome did not create that translation.

If you want to fix the translation you have make the change here:

https://crowdin.com/project/osticket-official

Regarding the search box, that is a known glitch. It only does that when there is an error / warning / information message (the green box is an information message). There is no fix for this at this time.

[stevland]

I haven’t been able to reproduce this issue. I wonder if it was a temporary glitch in 1.11. It seems to be fine in 1.14.x. So please upgrade if you haven’t done so already.

[stevland]

I’m going to mark this as resolved, but let me know if you’re still having trouble.

[stevland]

Fixes in the next release!

[stevland]

BTW this didn’t end up making it into osTicket Awesome for osTicket 1.14.2 (Revision 1), but it will definitely be included in Revision 2.