Anonymous
Forum Replies Created
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In reply to: due date wrong format view
I’m really confused by this. Because in osTicket and in osTicket Awesome, the Due Date column do not respect the date format setting.
I believe you are using the Italian language pack, yes? Even so, the Due Date column should look like this:
And yet, your installation looks like this:
Just based on the orange color of the text alone, it seems clear that you have further modified your installation. Which is fine, that is your decision.
But to answer your original question, as you’ve noticed the Date Due column uses its own formatting. This is the default osTicket behavior and there is no setting to override this.
You’ll have to either remove your modification or keep working on it until you are happy with the result. I am afraid that this is beyond the type of thing that I can support.
In reply to: Knowledgebase search shows "Not Found"
Sorry for the delayed response, @nminaker.
I believe this is the correct fix and I will include it in future releases.
To fix it manually one should also add a leading slash to the same form found in /index.php
Thank you for your contribution!
In reply to: Version 1.12.4 ZIP
In reply to: Version 1.12.4
In reply to: Question about messages.mo.php
Hi Andre,
As for as editing messages.mo.php, there aren’t any secret techniques… you are doing everything correctly.
The problem isn’t that your browser is caching the translations, it is that your server is!
I actually struggled with this for quite a while myself, and I eventually made some change to my server that made things easier. It has been a while, I’m sorry but I forget that the change was that worked in my case.
But even now, whenever I update a messages.mo.php file, I have to restart Apache before the changes are live.
I use CentOS, so restarting Apache looks like this:
systemctl restart httpdHopefully restarting Apache will be the only thing you need to do. If it isn’t, you’ll want to investigate what packages you have on your server that create caches. In my case I think it may have been related to PHP (some sort of a cache for PHP scripts or something).
Good luck!
Hi @enrico,
I agree that it would be nice to show the phone #’s here. What I’ve been doing for years is clicking on the user name to view the user’s Contact Information pop up.
There is no native way to show the user’s phone #s on the Ticket View page. To do so would require a modification to the source code.
If you want to pursue this I recommend asking in osTicket’s Mods and Customizations forum:
In reply to: Ticket Queues and Quick Filters
In reply to: due date wrong format view
That is osTicket core functionality that you want to change. It has nothing to do with osTicket Awesome.
I suggest that you ask this question in the osTicket Mods and Customizations forum:
In reply to: Double redactor-box in ticket reply response
In reply to: Ticket Queues and Quick Filters
After all of these years I still feel like I’m just scratching the surface of osTicket’s capabilities.
I have never known about Quick Filters, until now.
Anyway, for my first attempt trying to add a Quick Filter, I added Department to the Open queue. Nothing happened. I checked my vanilla copy of osTicket, still nothing.
So I tried adding Priority Level as a Quick Filter in the My Tickets queue. Bingo! It shows up as a button with a drop down menu.
Therefore, I surmise that some Quick Filters work and others do not. And for those that do not appear, it is an osTicket quirk and not an osTicket Awesome issue.
In reply to: Double redactor-box in ticket reply response
Yes, sorry for the delay in responding.
This issue is a classic case of “fix one osTicket issue, create another”.
In this case, some code was added to address the issue of ticket counts “jumping” in the navigation.
How the code that was added to address that issue is now causing this issue is beyond my comprehension at the moment, but I can confirm that by removing that code your “double reactor box” issue is fixed.
Therefore, the fix for now is to open /scp/js/scp.js and remove lines 1302 – 1315.
Thank you for reporting this.
In reply to: Attachments disappearing
I have reproduced this issue in regular osTicket (see animation below). This is not an osTicket Awesome issue.
Please make sure that you have a regular osTicket installation to troubleshoot this type of issue!
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When your osTicket was first installed, you (or the person who installed it) chose a folder name to put it in. Often this will be /osticket/, /helpdesk/ or /support/.
Let’s assume that your osTicket installation is in /support/.
The instructions for installing osTicket Awesome begin by insisting that you back up your original osTicket installation by renaming it to /support-old/.
When you have an issue like this one, the first question to ask is: is this an osTicket issue, or an issue caused by osTicket Awesome?
By using https://yourdomain.com/support-old/scp you can test!
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But now that I have gone to all of the extra work to verify that this is an issue with osTicket itself, feel free to copy this animation and share it in your osTicket forum post.
In reply to: No se modifica los anchos de las columnas
