Anonymous
Forum Replies Created
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In reply to: Customize User Tickets Queue.
I’m sorry, the ability to add custom fields is limited to staff queues.
It’s a great idea, but it would require modifications to osTicket’s core functionality—something that osTicket Awesome tries to avoid as much as possible.
As far as I know the osTicket developers don’t have any plans to add such functionality to the Client area, but you can always make a feature request in the osTicket forum!
In reply to: Awesome Receipt missed
In reply to: Login Button in Informationbox
In reply to: FAQ Image size smaller than anticipated
Hi @cdccomputing,
Add to following to /osta/user-styles.css:
.thread-body img {
max-width: 100% !important;
}In reply to: error 500 al querer agregar agentes a departamento
Esperaba que eso ayudara. Pero desafortunadamente no hay nada más que pueda sugerir sin conocer el problema.
Por favor, consulte mi mensaje anterior:
El error 500 es un mensaje genérico. Cuando ve un error 500 en su navegador web, el mensaje de error real se ha registrado en sus registros de Apache. (Si no sabe cómo encontrar sus registros de Apache, pregunte a su proveedor de alojamiento web).
Una vez que encuentre el mensaje de error real, no dude en publicarlo aquí.
In reply to: error 500 al querer agregar agentes a departamento
In reply to: Menu "Jumping"
Thanks for the screen capture, that helped me understand your issue.
The fix is very simple.
Admin Panel > Tickets > Top-Level Ticket Counts <uncheck>
I’m working on new installation instructions. Most people won’t have this checked, but for those that do I’ll add the instruction to Post Installation Suggested Steps.
When i said the same result, i was referring to ” Same blue screen” not the code result
Don’t be afraid to be verbose! 🙂
That is a tough time zone to match up with! Would 9am tomorrow (your time) work for you?
Hi nelsonpark,
I asked you two unique things. When you posted “same result” I assumed you were referring to the first item and you had overlooked or disregarded the second item.
If I am now understanding you correctly, you are saying that you completed the second item and “same result” is a response to both items.
Interestingly, it isn’t the same result. The first time you posted the source code it was cut off at the opening <body> tag. I was trying to ensure that you posted what was there in its entirety. Your new source code post cuts off even earlier, and yet you say it is the same result. It isn’t filling me with confidence that we are on the same page.
For the first time in 2 years, and after hundreds of successful installations, I am at a complete loss. Given that I cannot connect to your server through the standard methods (SSH, FTP) the only other thing that I can think of is to schedule a TeamViewer session. If you would like to proceed let me know what time zone you are in (I’m in Pacific GMT-7) and give me a rough idea of when you are available this week and we will take it from there.
I am still waiting for an answer from you.
As per my last message, let’s try a clean install of osTicket Awesome:
- Please upload the /upload folder from the extracted osTicket Awesome folder to your server.
- Copy ost-config.php from /helpdesk/include/ to /upload/include/
- Visit http://XXXX/upload/scp/login.php and test, let me know if it works.
In reply to: error 500 al querer agregar agentes a departamento
One can comment out the source code. But it is easier to do this through a quick CSS tweak. See the item How do I remove the logos in the footer? on the FAQ page.
In reply to: Increase size of logo
Please confirm that your source code (as you posted above) ends abruptly at <body id=”loginBody”>.
And let’s try a clean install of osTicket Awesome:
- Please upload the /upload folder from the extracted osTicket Awesome folder to your server.
- Copy ost-config.php from /helpdesk/include/ to /upload/include/
- Visit http://XXXX/upload/scp/login.php and test, let me know if it works.
Hmmm your view page source code looks normal until it end abruptly at <body id=”loginBody”>. Are you sure that’s where the page ends?
I’m not sure why you would receive the jquery.sidr.min.js net::ERR_CERT_AUTHORITY_INVALID error but it is most likely inconsequential.
I’m still waiting for a screenshot of your helpdeskawesome/ directory listing.
