[stevland]

😀

[stevland]

Hi @IT-Team,

The issue you’re seeing is the result of an incompatibility between osTicket Awesome and the attachment_preview plugin.

It has been discussed here, here and here.

Unfortunately, the only way to resolve this is to disable the plugin.

[stevland]

Copy that.

[stevland]

1. Please post a screenshot of the helpdeskawesome/ directory listing.
2. Visit your installation using Chrome. Right-click on the blue page and select view page source. Copy/paste the code here.
3. Also in Chrome, open Dev Tools (Ctrl + Shift + J) and copy/paste any messages here.

[stevland]

Oh, okay now this sounds familiar.

Please make sure that when you extract the osTicket Awesome zip (osTicket-1.12.2-Awesome-101.zip) you do not receive any errors and the resulting files look like this:

[stevland]

Hi @nelsonpark,

A blank blue screen does not sound like a familiar symptom… I can’t recall anyone describing that type of issue before.

What I can tell you is that many, many customers have installed osTicket Awesome successfully on IIS servers, and on intranets before.

In terms of trying to help you—without access to your installation—my hands are unfortunately tied. But here are some suggestions:

• Clear your browser cache
• Definitely look at your log files to see if there is anything relevant being logged at the time you try to visit /helpdeskawsome/
• Try starting over and following the instructions again very carefully
• I don’t know why you mention “restore to OSTICKET 1.12.2 native theme” because you can have both the native osTicket and osTicket Awesome installed concurrently, with both using the same database e.g. /helpdesk/ and /helpdeskawsome/

Let me know how you make out!

[stevland]

Hi @nelsonpark, 

Did you get this sorted?

[stevland]

¡Está todo bien!

[stevland]

El error 500 es un mensaje genérico. Cuando ve un error 500 en su navegador web, el mensaje de error real se ha registrado en sus registros de Apache. (Si no sabe cómo encontrar sus registros de Apache, pregunte a su proveedor de alojamiento web).

Una vez que encuentre el mensaje de error real, no dude en publicarlo aquí.

—

Una posibilidad es que sus permisos de archivos y carpetas estén configurados incorrectamente.

osTicket Awesome utiliza permisos estándar.

Todas las carpetas deben ser 755 (drwxr-xr-x) y todos los archivos deben ser 644 (-rw-r – r–).

Si sospecha que sus permisos están en mal estado, puede restablecerlos fácilmente.

Para directorios

# find . -type d -print0 | xargs -0 chmod 0755

Para archivos

# find . -type f -print0 | xargs -0 chmod 0644

[stevland]

¡Excelente! Gracias por hacérmelo saber.

[stevland]

P.S. Keep in mind that I do offer a Professional Installation Service for a flat rate of $70 US. It may not be worth it to you for just this one feature, but perhaps you’ll want help upgrading to a newer version some time in the future.

[stevland]

@netctrlsupport,

If it were a simple thing I’d be happy to pass along a tidbit. But in this instance it would require multiple edits to multiple files, I would need to test it against the version that you are running, compose instructions, etc. So, no.

[stevland]

No time frame. But it is on the list.

[stevland]

No problem. This type of thing happens to a new user once in a while. I need to add “clear your cache” as the final step in the installation instruction.

[stevland]

Please send the URL of your helpdesk to info@osticketawesome.com and I will take a look.