[stevland]

Sorry for your trouble, @Absoulte.

>I deleted template because too many updates and too many OsTicket BUGs and templates.

Fair enough. But the issue has already been fixed.

Please try downloading a new copy of the update for 1.12. Also, after installing, clear your browser cache.

I worked on the new osTicket Awesome releases straight through the weekend to catch up. Clearly I am trying to do too much at once. I need to slow down and focus on quality control.

I don’t expect you’ll have any more trouble, but please let me know if you do!

[stevland]

It took much less time to catch up than I would have thought.   

FYI osTicket Awesome for osTicket 1.12 is now available.

[stevland]

Yikes! Thank you for letting me know, and sorry about that. It is fixed now, please try again.

[stevland]

Yikes! Thank you for letting me know, and sorry about that. It is fixed now, please try again.

[stevland]

Thanks for posting these, Hamish.

I feel like I’m swimming upstream lately. I’m still trying to catch up to all of the changes in 1.11 and now they’ve released 1.12.

I’m looking forward to when things calm down and I can begin to tweak all of these little things again. It is endless though. Trust me, I could spend hundreds of hours addressing these little issues and there would still be many more. :O

[stevland]

Noted. I will reintegrate this into the 1.12 release.

[stevland]

Hi Hamish,

This issue has been fixed. Please upgrade to osTicket-Awesome-1.11-v1.1.

[stevland]

Maybe one day.

For now I’m just going to sit here and ingest my screen resolution envy. 😛

[stevland]

@dshrout,

You can add the following CSS to /osta/user-styles.css

table.list tbody td {
    font-size: 12px;
}

(The default font size is 11px. I wouldn’t go any higher than 13px).

[stevland]

It should be an easy question to answer but it isn’t.

This is because osTicket Awesome uses different favicons depending on which color theme you have currently selected.

The quickest solution is to have two versions of your favicon (named favicon.ico and favicon.png) and to drop them into the directory that corresponds with the theme you are using.

If you want to use the nuclear option you can drop them into all of the theme directories. You will find the directories here:

/osta/css/themes

[stevland]

Hi @ENPY,

I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them.

Thank you for taking the time to post this. Just so you know, I didn’t see it until now!

I believe this issue was resolved some time ago. If you haven’t already upgraded to a newer version of osTicket Awesome, please do!

[stevland]

Hi @thomas.mccall,

I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them.

Thank you for taking the time to post this Just so you know, I didn’t see it until now!

The database error you’ve pointed out was from a custom modification that I had in previous versions of osTicket Awesome that allowed an agent to change the priority of tickets on-the-fly from the main Ticket list.

Unfortunately, my mod broke somewhere along the way and started generating these database errors.

Now in v1.11 and onward the underlying code for ticket priorities has completely changed. So for now I have removed the mod from osTicket Awesome, although I am hoping to add it back soon… this time with a “no database error” guarantee!

[stevland]

Hi @ramalho,

I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them.

Thank you for taking the time to post this. Just so you know, I didn’t see it until now!

I considered adding your mod to the next release, but I decided against it. I feel that it gives an unexpected result (all of the other column headers, when clicked, sort the table data). And there is already a “Select: All  None  Toggle” function at the bottom of the ticket list.

It is a nice little hack though, for those that are interested. Thanks for sharing.

[stevland]

Hi @stejos,

I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them.

Thank you for taking the time to post this… just so you know, I didn’t see it until now!

In any event, the code you are referring to is from osTicket core. A quick grep shows me that it has been present in osTicket’s code from at least v1.10 and remains present in the latest release v1.12.

Incidentally it appears in both the Client and Staff header: 

include\client\header.inc.php
include\staff\header.inc.php

I find it perplexing that you found it outputting “/osta/css/themes/.css“. I have not been able to reproduce this.

Very odd! I will keep it in mind.

[stevland]

Hi @ENPY,

I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them.

Thank you for taking the time to post this… just so you know, I didn’t see it until now!

Stevland