[stevland]

Does it happen every time you try to open a task from within a ticket, or does it happen intermittently?

Do you still have your core osTicket installation? Does it happen there? (It may be an osTicket issue, unrelated to osTicket Awesome… I really have no way of knowing at this point).

If you want me to assist further, you can temporarily as me as an agent using email address info@osticketawesome.com. Make sure the Administrator option is checked.

[stevland]

I will be including support for English (United Kingdom) in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

[stevland]

Hi @Absolute,

Yikes this looks like a nasty issue. I haven’t run into it myself. 

I am not clear… is your screenshot from a 1.10.5 or 1.11 installation?

Either way, I’m glad that you found a solution. Thank you for sharing.

[stevland]

This is an issue with osTicket itself — not osTicket Awesome — and will be fixed in the next osTicket release.

Having said that, thank you for posting your fix in case anyone else frustrated by the broken drag and drop function.

[stevland]

Hi @Absolute,

Thank you for taking the time to post this issue and your solution.

This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

[stevland]

This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

Thank you for your patience!

[stevland]

This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

Thank you for your patience!

[stevland]

Sorry for the delayed response, @rzarate.

Thank you for the screenshot. It took me a while to reproduce the issue, and it only happened once on my end. 

Which web browser are you using?

[stevland]

Hey guys, just so you know the tool tips will be back by popular demand in the next release.

[stevland]

Hi guys,

To fix this issue, please edit /open.php and replace its contents with the code on this page.

Or wait for the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

[stevland]

Thank you @delta-assurances for posting this issue and your solution.

Rather than editing scp.css, here is what I recommend to fix this issue.

Add the following code to /osta/user-styles.css:

#sub_nav li + li > a {
    margin-left: 0;
}
#sub_nav li.top-queue + li > a {
    margin-left: 20px;
}
.customQ-dropdown ul li > span.newItemQ {
    padding: 0;
    margin: 0 8px 0 0;
}

This fix will be included in the next release (osTicket-Awesome-1.11-v1.1) when it becomes available.

[stevland]

P.S. My guess is that when you click —Empty— a little window will pop up that will allow you to edit the field without editing the ticket. 

This is a new feature and is actually very useful!

[stevland]

Hmmm. Have you cross-referenced your original osTicket installation? (You did keep a backup, yes?)

I’m wondering if Enhancesoft has changed the way that they blank fields are (not) displayed.

I see something very similar in my unmodified v.1.11 installation: 

 

What happens if you click on the —Empty— filed?

 

[stevland]

It seems to me that those 4 phone number fields are something that someone has added on your end. It is unique to your installation.

Have you tried looking in Agent Panel > Manage > Forms > Company Information?

[stevland]

Hi @ramonb,

I like the idea… I’m imagining it would work similar to how Conversation View works in Gmail. All the past messages are collapsed except for the most recent one at the bottom. You can click on each message header to expand it, or click an icon to expand all of them at once.

I like the idea, but it would require quite a lot of programming and testing. For now I have to focus on bug fixes and other improvements, but I’ll keep this one at the back on my mind.