Anonymous
Forum Replies Created
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In reply to: osTicket 1.10.6 and 1.12 have been released
In reply to: Wrong file in download link of 1.12
In reply to: Minor visual bugs
Thanks for posting these, Hamish.
I feel like I’m swimming upstream lately. I’m still trying to catch up to all of the changes in 1.11 and now they’ve released 1.12.
I’m looking forward to when things calm down and I can begin to tweak all of these little things again. It is endless though. Trust me, I could spend hundreds of hours addressing these little issues and there would still be many more. :O
In reply to: Feature removed in awesome osticket
In reply to: Autocomplete doesn't work
In reply to: Expand ticket list/table
In reply to: Column Text Size
You can add the following CSS to /osta/user-styles.css
table.list tbody td {
font-size: 12px;
}(The default font size is 11px. I wouldn’t go any higher than 13px).
In reply to: Favicon
It should be an easy question to answer but it isn’t.
This is because osTicket Awesome uses different favicons depending on which color theme you have currently selected.
The quickest solution is to have two versions of your favicon (named favicon.ico and favicon.png) and to drop them into the directory that corresponds with the theme you are using.
If you want to use the nuclear option you can drop them into all of the theme directories. You will find the directories here:
/osta/css/themes
In reply to: User page does not load correctly after adding user
Hi @ENPY,
I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them.
Thank you for taking the time to post this. Just so you know, I didn’t see it until now!
I believe this issue was resolved some time ago. If you haven’t already upgraded to a newer version of osTicket Awesome, please do!
Hi @thomas.mccall,
I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them.
Thank you for taking the time to post this Just so you know, I didn’t see it until now!
The database error you’ve pointed out was from a custom modification that I had in previous versions of osTicket Awesome that allowed an agent to change the priority of tickets on-the-fly from the main Ticket list.
Unfortunately, my mod broke somewhere along the way and started generating these database errors.
Now in v1.11 and onward the underlying code for ticket priorities has completely changed. So for now I have removed the mod from osTicket Awesome, although I am hoping to add it back soon… this time with a “no database error” guarantee!
In reply to: Sortable checkboxes
Hi @ramalho,
I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them.
Thank you for taking the time to post this. Just so you know, I didn’t see it until now!
I considered adding your mod to the next release, but I decided against it. I feel that it gives an unexpected result (all of the other column headers, when clicked, sort the table data). And there is already a “Select: All None Toggle” function at the bottom of the ticket list.
It is a nice little hack though, for those that are interested. Thanks for sharing.
In reply to: Invalid extra header nameless css file
Hi @stejos,
I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them.
Thank you for taking the time to post this… just so you know, I didn’t see it until now!
In any event, the code you are referring to is from osTicket core. A quick grep shows me that it has been present in osTicket’s code from at least v1.10 and remains present in the latest release v1.12.
Incidentally it appears in both the Client and Staff header:
include\client\header.inc.php
include\staff\header.inc.phpI find it perplexing that you found it outputting “/osta/css/themes/.css“. I have not been able to reproduce this.
Very odd! I will keep it in mind.
In reply to: User page does not load correctly after adding user
Hi @ENPY,
I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them.
Thank you for taking the time to post this… just so you know, I didn’t see it until now!
Stevland
In reply to: Update for 1.12?
In reply to: 1.11.1 and IE11 Display issues or Compatibility
Sorry, I absolutely do not intend to support Internet Explorer at all.
If I did try to support IE, I would have to start by removing a bunch of features. And then 60% of my development time would be spent trying to make things work in IE. IE was obsolete before it was retired. Now even Microsoft says it isn’t a valid option for web browsing.
Incidentally, this topic has been covered before (and I offer a bit of a workaround in this discussion).
Safari is a different story. I am overdue to have a sit-down with Safari and try to coax it into playing nicely with osTicket Awesome. Chrome, Firefox, Opera and Edge are all very good at rendering web pages according to web standards. From a web design perspective, Safari is the new IE. 🙁
