[stevland]

Hi @rzrate,

I logged into your osTicket Awesome installation and I see that this is happening consistently. I can understand that it is frustrating for you and your users.

I did some research, however, and it seems that this is a problem with osTicket itself — it is not related to osTicket Awesome.

Please visit this link for more information and a possible fix:

https://forum.osticket.com/d/93724-task-opening-seems-to-giving-error-from-ticket-page

[stevland]

Does it happen every time you try to open a task from within a ticket, or does it happen intermittently?

Do you still have your core osTicket installation? Does it happen there? (It may be an osTicket issue, unrelated to osTicket Awesome… I really have no way of knowing at this point).

If you want me to assist further, you can temporarily as me as an agent using email address info@osticketawesome.com. Make sure the Administrator option is checked.

[stevland]

I will be including support for English (United Kingdom) in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

[stevland]

Hi @Absolute,

Yikes this looks like a nasty issue. I haven’t run into it myself. 

I am not clear… is your screenshot from a 1.10.5 or 1.11 installation?

Either way, I’m glad that you found a solution. Thank you for sharing.

[stevland]

This is an issue with osTicket itself — not osTicket Awesome — and will be fixed in the next osTicket release.

Having said that, thank you for posting your fix in case anyone else frustrated by the broken drag and drop function.

[stevland]

Hi @Absolute,

Thank you for taking the time to post this issue and your solution.

This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

[stevland]

This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

Thank you for your patience!

[stevland]

This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

Thank you for your patience!

[stevland]

Sorry for the delayed response, @rzarate.

Thank you for the screenshot. It took me a while to reproduce the issue, and it only happened once on my end. 

Which web browser are you using?

[stevland]

Hey guys, just so you know the tool tips will be back by popular demand in the next release.

[stevland]

Hi guys,

To fix this issue, please edit /open.php and replace its contents with the code on this page.

Or wait for the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

[stevland]

Thank you @delta-assurances for posting this issue and your solution.

Rather than editing scp.css, here is what I recommend to fix this issue.

Add the following code to /osta/user-styles.css:

#sub_nav li + li > a {
    margin-left: 0;
}
#sub_nav li.top-queue + li > a {
    margin-left: 20px;
}
.customQ-dropdown ul li > span.newItemQ {
    padding: 0;
    margin: 0 8px 0 0;
}

This fix will be included in the next release (osTicket-Awesome-1.11-v1.1) when it becomes available.

[stevland]

P.S. My guess is that when you click —Empty— a little window will pop up that will allow you to edit the field without editing the ticket. 

This is a new feature and is actually very useful!

[stevland]

Hmmm. Have you cross-referenced your original osTicket installation? (You did keep a backup, yes?)

I’m wondering if Enhancesoft has changed the way that they blank fields are (not) displayed.

I see something very similar in my unmodified v.1.11 installation: 

 

What happens if you click on the —Empty— filed?

 

[stevland]

It seems to me that those 4 phone number fields are something that someone has added on your end. It is unique to your installation.

Have you tried looking in Agent Panel > Manage > Forms > Company Information?