[stevland]

@nandor,

I honestly have no idea!

It’s a great question, but once again I have to recommend that you post it in the osTicket Forum where you are far more likely to get good responses.

Good luck!

[stevland]

Late reply, but did you see this thread?

DISCORD – Plugin Error with theme

[stevland]

Hi @nandor,

Hopefully you’ve also been asking these questions in the osTicket Forum… it’s not really an osTicket Awesome questions and you’re way more likely to get good responses over there.

Good luck!

[stevland]

Hi @nandor,

I apologize for overlooking this post.

But honestly, you would probably have gotten more of a response if you posted it in the osTicket forum (and it’s not really a question regarding osTicket Awesome).

[stevland]

I trust you figured out how to fix the #popup modal. 

If I was forced to guess off the top of my head as to what went wrong, my theory would be that vanilla osTicket uses its own animation to get the modal onto the screen. So osTicket Awesome simply replace one animation for another. And, by setting #popup to animation: none; we inadvertently broke it altogether.

I do like your idea of toggling animations on/off. I’ve added that to my list of ideas and will consider that for future dev.

[stevland]

Hi @silviuip,

I see that your invoice was sent on Dec. 4th. Sorry for the delay.

I’ve been busy implementing a full ecommerce solution into this site. In the future a proper invoice will be emailed to each customer as soon as each transaction is complete.

[stevland]

Hi @acotral,

I sent your invoice the next day (October 11th). I trust you received it but, if not, let me know and I’ll resend it.

[stevland]

Sorry for the trouble!

I’ve been busy implementing a full ecommerce solution into this site, simply so that a proper invoice will be emailed to each customer as soon as each transaction is complete.

The expression “to make an omelet you have to break a few eggs” comes to mind, however, because a few things got broken on the website during that transition.

And unfortunately, for past transactions I still do need that form filled out so that I know what needs to appear on your invoice.

But the good news is that the link is working again.

If you bought osTicket Awesome for the first time and paid USD $100, please use this form:

Invoice Request

But if you renewed your 2-year access to this website and paid USD $80, please use this one:

Invoice Request (Access Renewal)

[stevland]

Hi @a.taylor,

I’ve never run that plug-in myself, but I’ve heard that it is very useful.

If I had to guess I would say that it should run perfectly, but there may be a couple of quirks with how things display in the back end.

I would be happy to support this plugin as it is fairly popular. So if you do want to go ahead and purchase it — and if you are willing to grant me admin access to your osTicket Awesome installation — I will commit to sorting out any issues that arise.

But I’m quite busy so please keep in mind that it may take a few days to do so.

[stevland]

Hi Norman, I’m sorry for the delay in responding. Your post was mysteriously marked as “Pending” and I had to approve it for some reason (I’ve never had to do that before).

I used Google Translate to figure out the error you’re seeing:

Undefined. Cannot save the draft. Refresh the current page to restore your draft and continue.

This is a problem with osTicket itself… it is not an osTicket Awesome issue.

But, if you’re still having trouble, you will find the solution here:

https://forum.osticket.com/d/101954-unable-to-save-draftrefresh-the-current-page-to-restore-and-continue-your-draft/6

In your case you are already running osTicket 1.17.2 (albeit osTicket-1.17.2-Awesome-101). So you’ll just need to apply the patch.

1. Open include/class.usersession.php

2. Replace line 140

    if (isset($_SESSION['TIME_BOMB'])

    with this…

    if ($_SERVER['REQUEST_METHOD'] === 'GET'
          && isset($_SESSION['TIME_BOMB'])

I hope this helps!

[stevland]

This isn’t actually an osTicket Awesome issue… it’s related to core osTicket functionality.

But the good news is there seems to be lots of info to be found on it:

https://www.google.com/search?q=osticket+%E2%80%9CValid+email+is+required

[stevland]

Oops, I somehow overlooked this support request.

Thank you for coming back to share the solution, and marking it ‘Resolved’.

Rock star!

[stevland]

After all of these years there are still areas of osTicket that I haven’t yet found. And here is one of them!

I see what is happening: the Edit icons are covering the checkboxes.

Add this to Theme Options > Custom CSS:

#schedule-entries i.icon-edit {
    margin: -5px 5px 0 22px !important;
}

[stevland]

I can’t help you as I don’t have any experience using Oauth2 myself.

Hopefully someone with some insight will jump in.

If you haven’t already done so, you may want to cross-post this question in the osTicket forum. There is absolutely nothing about this question that is actually osTicket Awesome specific. So you’re only going to get a small fraction of the eyeballs over here that you would there. 😉

Good luck!

[stevland]

If you press SHIFT + O on your keyboard you will find yourself using the same database / Help Topic, but in the vanilla osTicket environment.

What happens when you attempt the same thing using regular osTicket? Do you still need to submit the Help Topic twice?