[stevland]

Hi Trevor,

You should check the folder permissions as I advised Trevor. But I see that you are running osTicket on a Windows IIS installation. I am not familiar with IIS myself, so hopefully you know more than I do regarding how to manage permissions in that environment.

Also, I had a client who wrote to me yesterday with similar symptoms. He ultimately worked it out on his own. Here is what he reported:

I reinstalled the theme on a fresh osticket following the guide exactly and it seems to be ok now 

Either the osticket was corrupt or uploading the zip and extracting does something weird to permissions then ftp upload.

The first time I uploaded the zip and extracted it there then installed.

The second time which worked, I had uploaded the pre-extracted files via filezilla like in the instructions.

I think it must have been a permissions issue.

[stevland]

Hi Trevor,

I had a customer who experienced the same thing last week and it turned out that he had uploaded the osTicket Awesome installation files as root.

Make sure the files are owned by the same user as your main website. You may as well recursively change the ownership of your entire osTicket directory. 

Assuming you have osTicket installed into a directory called /support, it will look something like this:

# chown -R thecorrectusername support

I hope that this helps! Let me know.

[stevland]

Hi Trevor,

I’m glad that you’re happy with the changes.

Unfortunately, as it currently stands osTicket Awesome only supports text for the company name. In other words, I’ve removed the image/logo function altogether.

This has now become the most requested feature, however. So at some point I will add a function to allow the administrator to toggle between text or image for the company name.

Please check back in a month or two… 

[stevland]

“Think i’m going just to Bold it, can be a solution i think ?”

Ah, now I understand!

Yes, this is easy to do and will not disturb the layout.

Simply add the following to the bottom of the /osta/css/staff-desktop.css file:

div#header a,
#nav .inactive a {
    font-weight: 500;
}

[stevland]

The language translations fall into two categories:

A) Text that is a part of osTicket core that have been translated by volunteer contributors through Crowdin, complied into .phar files and available to download on osticket.com. (I have already added all of the latest .phar files to osTicket Awesome).

B) Text that has been added by myself as a part of osTicket Awesome. For all text that I have added, I have attempted to include a translation to each of the language packs. Since I last worked on this, however, I am aware that some text has been added / changed on the Admin Panel > Themes page. At some point I will update my translations to include anything that isn’t currently translated. But there may be some other text that I have overlooked or forgotten.

I hope that my answer so far isn’t too complicated!

In order to provide a complete answer I need to know if the text that isn’t being translated into French would fall into category A) or B).

Kindly let me know exactly what text you are finding that isn’t showing up in French and I will either integrate a fix into the next release of osTicket Awesome or advise you what needs to be done to achieve a proper translation.

I’ll need to know what page it shows up on (eg. Staff > Admin Panel > Dashboard “About this osTicket Installation“). It would also be helpful if you could provide a translation (otherwise I’ll have to use Google Translate).

Thank you Mathieu.

[stevland]

Hi @Mathieu!

Thank you.

One could increase the font size by making a change to a CSS file by adding the following to /osta/css/staff-desktop.css:

div#nav {
    font-size: 110%;
}

You could do that, but I would really discourage it. The font size in the menus are very carefully chosen to leave enough room on different screen sizes.

The layout as you’re seeing it may seem to have lots of room for a bigger font, but on a small screen there is not as much room.

Your language question is more complicated to answer, so I will reply separately.

[stevland]

Hi @m.may,

I am not sure what you mean by “overlapping”… everything appears to display perfectly in your screenshot.

Just kidding! It’s a hot mess that I have been procrastinating on dealing with for a while. I will attempt to clean this up soon. Thank you for your diligence. 

[stevland]

Yup the re-tooled Landing Page check / view buttons you see in the demo will be included in the next update (v1.3), which will be available very soon.

After the update you won’t have to worry about GIANT TEXT scaring off your valued clients any longer! 😉

[stevland]

@lafr, I have added a new icon to highlight a locked ticket, as well as stylized the message bar that is used to renew the lock on ticket. Watch for v10.3, coming soon, for these enhancements. Thanks again for the head’s up on this.

[stevland]

Hi lafr,

Thank you for your report, but I think I fixed this a while ago. Are you running the latest version (v1.2)? If not, you should consider updating.

[stevland]

Thank you for reporting back, m.may!

I love Synology NAS’s for so many reasons. I noticed that they included a osTicket installer in Disk Station, but I’ve never tried it myself. So I appreciate the tip, which I have added to the FAQ.

[stevland]

Looking at your screenshots above I just realized that I still need to put “Featured Questions” into columns.

So many details! (⊙_⊙) 

[stevland]

Hi Steen,

I think Microsoft of still pushing out the Fall Creator’s Update. Not all countries and computers get the update at the same time. You may receive a notification to install it eventually. You can also update manually here.

You are the first person to mention the logo… but I thought someone would have said that a long time ago!

I plan on adding the option to choose between a logo / text in a future release, but maybe not for a while.

[stevland]

Hi Fujifilm,

Thank you for posting your screenshots.

It doesn’t look like you are using the latest version of Edge.

Unfortunately, the only way to obtain the latest Edge is to install the Windows 10 Fall Creator’s Update, also known as Windows 10 version 1709.

You can check to see what version of Windows 10 you are running by going to Settings > System > About.

If you are running an earlier version of Windows you can install the update through Windows Update.

—
It is also worth mentioning that I’ll have an update in the next few days to replace those horrible Open / View Ticket boxes on the Client landing page.

[stevland]

Thank you once again, @lafr, for posting a glitch and a solution. There really isn’t much more I can ask than this!

I use osTicket for my own business, of course, but I am a one-man operation. So that’s likely why I don’t run into locked tickets and I wouldn’t have noticed this. It seems to me that a) the ticket is locked when another Agent is editing it and b) there is no way to manually trigger a lock.

I’ll have to look into replacing that icon to match the theme. But let me ask you this…

Do you feel that an icon is enough? Would it be useful to have something extra (perhaps red or highlighted text) to make it obvious to the Agent that the ticket is locked? Or do you feel that it isn’t so important and it is better to not create too much of a distraction from the other tickets?