[stevland]

Hi @joncoux,

I see what you mean. It looks like I have some more work to do! Sorry for the inconvenience. I will try to have a fix for this soon.

[stevland]

Hi @ktrgic,

Thank you for taking the time to post your screenshots.

>even in your Demo you have many Errors

I have to respectfully disagree with you here. 

The top of the System Logs page is a mess in the demo installation. It is a known issue that has been discussed in this forum and will be fixed in the next release.

The Language Bar isn’t showing any flags because you haven’t enabled any Secondary Languages (Admin Panel > System > Secondary Languages).

The rest of the issues that you’ve described are specific to your installation. Something is wrong with your install.

I did a little sleuthing and I found your osTicket installation. I see that you have osTicket Awesome installed but you are additionally using another theme for the Client area. I’m sorry, it is impossible for me to support this configuration.

I suggest backing up your installation and starting fresh with osTicket Awesome only. If you prefer you may want to wait until v1.3 comes out in a few days from now.

[stevland]

Hi Trevor,

You should check the folder permissions as I advised Trevor. But I see that you are running osTicket on a Windows IIS installation. I am not familiar with IIS myself, so hopefully you know more than I do regarding how to manage permissions in that environment.

Also, I had a client who wrote to me yesterday with similar symptoms. He ultimately worked it out on his own. Here is what he reported:

I reinstalled the theme on a fresh osticket following the guide exactly and it seems to be ok now 

Either the osticket was corrupt or uploading the zip and extracting does something weird to permissions then ftp upload.

The first time I uploaded the zip and extracted it there then installed.

The second time which worked, I had uploaded the pre-extracted files via filezilla like in the instructions.

I think it must have been a permissions issue.

[stevland]

Hi Trevor,

I had a customer who experienced the same thing last week and it turned out that he had uploaded the osTicket Awesome installation files as root.

Make sure the files are owned by the same user as your main website. You may as well recursively change the ownership of your entire osTicket directory. 

Assuming you have osTicket installed into a directory called /support, it will look something like this:

# chown -R thecorrectusername support

I hope that this helps! Let me know.

[stevland]

Hi Trevor,

I’m glad that you’re happy with the changes.

Unfortunately, as it currently stands osTicket Awesome only supports text for the company name. In other words, I’ve removed the image/logo function altogether.

This has now become the most requested feature, however. So at some point I will add a function to allow the administrator to toggle between text or image for the company name.

Please check back in a month or two… 

[stevland]

“Think i’m going just to Bold it, can be a solution i think ?”

Ah, now I understand!

Yes, this is easy to do and will not disturb the layout.

Simply add the following to the bottom of the /osta/css/staff-desktop.css file:

div#header a,
#nav .inactive a {
    font-weight: 500;
}

[stevland]

The language translations fall into two categories:

A) Text that is a part of osTicket core that have been translated by volunteer contributors through Crowdin, complied into .phar files and available to download on osticket.com. (I have already added all of the latest .phar files to osTicket Awesome).

B) Text that has been added by myself as a part of osTicket Awesome. For all text that I have added, I have attempted to include a translation to each of the language packs. Since I last worked on this, however, I am aware that some text has been added / changed on the Admin Panel > Themes page. At some point I will update my translations to include anything that isn’t currently translated. But there may be some other text that I have overlooked or forgotten.

I hope that my answer so far isn’t too complicated!

In order to provide a complete answer I need to know if the text that isn’t being translated into French would fall into category A) or B).

Kindly let me know exactly what text you are finding that isn’t showing up in French and I will either integrate a fix into the next release of osTicket Awesome or advise you what needs to be done to achieve a proper translation.

I’ll need to know what page it shows up on (eg. Staff > Admin Panel > Dashboard “About this osTicket Installation“). It would also be helpful if you could provide a translation (otherwise I’ll have to use Google Translate).

Thank you Mathieu.

[stevland]

Hi @Mathieu!

Thank you.

One could increase the font size by making a change to a CSS file by adding the following to /osta/css/staff-desktop.css:

div#nav {
    font-size: 110%;
}

You could do that, but I would really discourage it. The font size in the menus are very carefully chosen to leave enough room on different screen sizes.

The layout as you’re seeing it may seem to have lots of room for a bigger font, but on a small screen there is not as much room.

Your language question is more complicated to answer, so I will reply separately.

[stevland]

Hi @m.may,

I am not sure what you mean by “overlapping”… everything appears to display perfectly in your screenshot.

Just kidding! It’s a hot mess that I have been procrastinating on dealing with for a while. I will attempt to clean this up soon. Thank you for your diligence. 

[stevland]

Yup the re-tooled Landing Page check / view buttons you see in the demo will be included in the next update (v1.3), which will be available very soon.

After the update you won’t have to worry about GIANT TEXT scaring off your valued clients any longer! 😉

[stevland]

@lafr, I have added a new icon to highlight a locked ticket, as well as stylized the message bar that is used to renew the lock on ticket. Watch for v10.3, coming soon, for these enhancements. Thanks again for the head’s up on this.

[stevland]

Hi lafr,

Thank you for your report, but I think I fixed this a while ago. Are you running the latest version (v1.2)? If not, you should consider updating.

[stevland]

Thank you for reporting back, m.may!

I love Synology NAS’s for so many reasons. I noticed that they included a osTicket installer in Disk Station, but I’ve never tried it myself. So I appreciate the tip, which I have added to the FAQ.

[stevland]

Looking at your screenshots above I just realized that I still need to put “Featured Questions” into columns.

So many details! (⊙_⊙) 

[stevland]

Hi Steen,

I think Microsoft of still pushing out the Fall Creator’s Update. Not all countries and computers get the update at the same time. You may receive a notification to install it eventually. You can also update manually here.

You are the first person to mention the logo… but I thought someone would have said that a long time ago!

I plan on adding the option to choose between a logo / text in a future release, but maybe not for a while.