[stevland]

This does not sound like an osTicket Awesome issue to me.

I would suggest updating your zip software and trying again.

Or, using this link, you can download a utility from Ninite that will silently install the latest versions of 7Zip, PeaZip and WinRAR.

I feel confident that one or all of them will open the zip.

If you would like to rule out the possibility that this is an osTicket Awesome issue, please press SHIFT + O before downloading the zip. Doing so will transport you to a copy of vanilla osTicket running your same database.

Please let me know if this resolves your issue or not.

[stevland]

We resolved this by email so I will mark this as resolved.

[stevland]

Sorry guys, I did not see this and the temporary fix is quite simple.

Please add the following to Admin Panel > Theme > Custom CSS:

form[action="helptopics.php"] table.list thead tr:first-child {
     display: table-row;
}

I will include this fix in the next release.

[stevland]

Hi @EasytoBegin,

This probably has something to do with the database upgrade from osTicket 1.15.x to 1.16.x, although I can’t reproduce the issue on this end.

With your permission I would like to investigate this issue.

If you’re okay with granting me access to your installation, please submit this form:

https://osticketawesome.com/troubleshooting/assistance-request-form/

 

[stevland]

That is a great idea. I’ll add it to my list and think about how such a thing could be implemented. No promises though!

[stevland]

Great. Thanks for the update. 

[stevland]

Yes, I am all caught up now. I quietly posted 4 new versions over the past few days, including osTicket Awesome for osTicket 1.16.1 (Revision 1).

I appreciate the enthusiasm! Thanks for your patience, everyone.

[stevland]

Please see I can’t upload a logo or background image on the Troubleshooting page.

[stevland]

No, the only error is the closing bracket. (That is an old function that is no longer needed).

Please replace

// osta - Load ticket counts in navigation BEFORE hover to prevent "jumping"
// $(document).ready(function() {
// $.ajax({
// url: 'ajax.php/queue/counts',
// dataType: 'json',
// success: function(json) {
// $('li span.queue-count').each(function(i, e) {
// var $e = $(e);
// $e.text(json['q' + $e.data('queueId')]);
// $(e).parents().find('#queue-count-bucket').show();
// });
// }
// });
// });

with

});

Thank you for reporting this!

[stevland]

Hi @square,

I can’t find the function to create the subcategory

As far as I know, that isn’t something that osTicket is capable of. You would have to either request that the developers to consider that feature in the future, or create a pull request and code it yourself.

Every time a ticket is opened or answered, an email arrives with access to the direct link without making any registration

If I understand you correctly, you want to configure whether or not users have to register before being able to open a ticket. Technically, this is not an osTicket Awesome question — it is a question regarding osTicket’s core functionality. The best place for such questions is always osTicket’s forum where many more people will see it and you’ll probably get a faster response.

However, as a courtesy, I did a Google search for you and found the answer.

If you go to Admin Panel > Users you will find an option to Require registration and login to create tickets which you can toggle on or off.

I hope this helps.

[stevland]

It would only take a few days to properly code a dark mode for the Client side. But, who cares? Clients typically only use the Portal for short lengths of time.

Trust me, I have often wished myself that the Agent side would have a dark mode. But you have no clue the amount of work this would require to do it right. Weeks!

It is, however, on my list of future ideas.

And I just tossed it onto the Feature Request page if you want to vote it up!

[stevland]

Hi @Kieranwest28,

That is an excellent idea. But it is essentially a feature request for osTicket itself.

Please consider asking your question in the osTicket Forum or opening an issue on GitHub.

[stevland]

That would require custom code and is beyond the scope of the help I can provide.

Also, it is not an osTicket Awesome question, but rather a question regarding core osTicket functionality.

My recommendation would be to ask this question in the Mods and Customizations section of the osTicket forums.

Good luck!

[stevland]

Hi @mstrust,

You have found an issue with your specific settings, or with osTicket itself — this is not an osTicket Awesome issue.

Note that email templates have not been modified by osTicket Awesome.

But, as a courtesy, I found the template in question. You’ll want to look at 

Admin Panel > Settings > Users > Templates > Account Confirmation Email

If you’re still having trouble I recommend searching the osTicket Forum or opening an issue on GitHub.

[stevland]

This is not an osTicket Awesome specific issue, but rather an osTicket one.

https://www.google.com/search?q=osticket+%22Unable+to+save+draft%22&rlz=1C1GCEA_enCA936CA936&oq=osticket+%22Unable+to+save+draft%22&aqs=chrome..69i57j0i22i30j69i64.4792j1j7&sourceid=chrome&ie=UTF-8