[stevland]

Fetching external dependencies slows down the user experience

Are you sure about that? The conventional thinking (as far as I’ve always heard) is that response times get a huge boost when scripts are loaded from a CDN.

Either way it’s not a bad idea to support offline scenarios. I will definitely think about implementing that.

[stevland]

Thanks for jumping in, @Shimo.

This is more of an osTicket question (rather than an osTicket Awesome question). But @Shimo is correct.

I will mark this as ‘resolved’.

[stevland]

I’m sorry @charlesjr, this is beyond the scope of what I can help you with.

[stevland]

Hi @radaeepdf,

I replied to your email. Cheers.

[stevland]

@Integrities I’m sorry for the delay, but I checked and confirmed that I did send an invoice to you a few days ago. If you did not receive it (and you checked your Spam folder), let me know.

@radaeepdf I checked and I have not received an invoice request form from you.

Please fill out this form with the information that you need to appear on your invoice.

I have to create invoices manually, so I do so in batches around once a month. Expect to receive it within a few weeks.

[stevland]

Thanks for your follow up, Oliver.

I added shift + e to the latest release. But I’ve now added your last message to my To Do list and I will review it while I’m working on the next release.

[stevland]

Hi @bcrawley You did post about this a few months ago here.

I could not reproduce the issue on my end. In fact, I’ve never seen information in a ticket become truncated.

Apparently you sent a video, which I greatly appreciate. I don’t know what happened on my end, I must have overlooked it. Sorry about that. And now the link has expired.

Hopefully you still have the video in your Dropbox. If so, kindly send a fresh link and I will take a look.

[stevland]

[stevland]

If you would like me to take a look I’ll be happy to figure out what is going on.

If so, please fill out sections 1, 2 and 7 of this form.

[stevland]

Is there a possibility to change the one to lose the rights to get the logo?

Sorry, I do not understand the question.

Is it possible to change the font size of the menus? Unfortunately, the size doesn’t come across as well.

Which menu? Staff Panel / Client Portal? Send a screenshot of what you want to change and I will try to help.

[stevland]

You cannot change priority, or you will break the code.

But I think you can change priority_desc to whatever you want (for example, ‘Emergência‘).

[stevland]

Hey Charles it looks like you renamed the priorities.

Did you not realize that you broke the priority colors when you modified the ticket_priority table in your database?

For example, I see that Emergency is now Emergência.

I suppose it is probably okay to rename priority_desc, as long as you keep priority the same.

osTicket Awesome requires the original names, for example…

class="osta_priority osta_priority_emergency"

is now…

class="osta_priority osta_priority_emergncia"

…in your installatio

This is breaking osTicket Awesome’s CSS code.

So you’ll probably want to at least change the priority_desc entries back to their default settings.

I might not completely understand everything you’ve been asking due to the language barrier. But if you want to modify how the priority colors work it would require custom code / paid support.

[stevland]

It’s super weird.

I installed osTicket Awesome for a new customer the other day. And then I ran into this glitch.

But later, when I went back to figure out what was going on, the issue had disappeared. I was unable to reproduce the issue again.

Unfortunately, it is impossible to troubleshoot this one without having a working example to test.

Are you still running into this glitch?

[stevland]

It’s been a few weeks so I’m going to mark this ticket as resolved.

But feel free to add an update at any time.

[stevland]

Okay I have figured out what is going on.

You moved your Ticket Queue columns around, but my code changes did not anticipate that and was not flexible enough to accommodate it.

But the fix is very simple!

Open /include/staff/templates/queue-tickets.tmpl.php and look around line 335.

Change…

$( "div[style='font-weight:bold']" ).closest( "td" ).addClass( "new-reply-waiting" );

…to…

$( "div[style='font-weight:bold']" ).closest( "td.osta_ticket" ).addClass( "new-reply-waiting" );

…and you should now see the Reply Waiting icons. If not, clear your browser cache and try again.

Of course, I will also add this fix to all future 1.15.x releases.

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