[stevland]

As a general rule you can always upgrade osTicket or osTicket Awesome without doing staggered upgrades, unless your installation is super old, like, more than a decade old.

When you go from one major version to another (e.g. 1.11.x to 1.12.x or 1.14.x to 1.15x) the installer will perform a database upgrade. But that only takes a few seconds.

Even if you’re applying a minor upgrade, however, I always recommend backing up your database before you do anything!

[stevland]

Hi @alexbuckland,

Sorry, I didn’t see your email but I’m a little overwhelmed right now.

You don’t need to worry about your original vanilla osTicket installation. In fact, you can back it up and ditch it.

There was a time when I encouraged people to keep a working vanilla installation for troubleshooting purposes.

But osTicket Awesome now includes the latest copy of vanilla osTicket embedded within it. All you have to do is press Shift + O and you will see the page you are on, but in vanilla osTicket. 

I know, genius, right?!  😉

I hope this answers your question. If not, let me know.

[stevland]

Sorry for the delay. I will find a solution for this next week!

[stevland]

Desculpe, isso não é compatível.

Mas vou passar esta questão para o Fórum de Modificações e talvez alguém tenha uma ideia para você.

[stevland]

If you’re still having trouble let me know what version you are running.

What do you mean by “a short mod”?

The second error is related to 2 Factor Authentication.

[stevland]

Add the following code to Admin Panel > Theme > Custom CSS.

The first group is the search field as it displays when inactive.

The second group is when it is in focus.

background-color and border-color should be self-explanatory. color refers to the color of any text that is entered by the user.

Adjust the colors as you see fit.

form[action="kb.php"] #basic_search .input.attached input, form[action="orgs.php"] .input.attached input, form[action="users.php"] .input.attached input, form[action="tasks.php"] .input.attached input, form[action="tickets.php"] .input.attached input {
background-color: #ddd;
}
form[action="kb.php"] #basic_search .input.attached input:focus,
form[action="orgs.php"] .input.attached input:focus,
form[action="users.php"] .input.attached input:focus,
form[action="tasks.php"] .input.attached input:focus,
form[action="tickets.php"] .input.attached input:focus {
background-color: #ccc;
border-color: #eee;
color: #000;
}

[stevland]

I’m afraid the sticky bar icons have to be white. That is a hard limitation of the design for now.

I’ll have to suggest that you make the sticky bar background darker, which of course you can do in Admin Panel > Theme > Color Theme.

I’m not sure how you got the refresh icon to show up as purple, I thought it was hard coded to be white. Custom CSS?

[stevland]

P.S. It sounds like it will be fixed by upgrading. So maybe start there.

[stevland]

Sounds like an osTicket issue, rather than an osTicket Awesome issue.

What happens if you try it from vanilla osTicket? (press Shift + O)

Actually, see this:
https://forum.osticket.com/d/97597-resolved-user-reg-error-incorrect-description-of-a-min-max-interval

[stevland]

I’m afraid there is no elegant way to do this.

The layout “breakpoints” (to use web design nomenclature) are hard-coded and it would be nearly impossible to make them user-configurable.

The only solution I can think of (and you’re not going to like this) is to zoom out in your browser. Which would make everything very small, but would force the desktop layout.

If I think of anything else I’ll let you know, but that’s about all I have for you.

[stevland]

Thanks, @JulienVDC!

[stevland]

Hey @theteflacademy,

Thank you for the very detailed bug report and screenshots. Very helpful!

I added this to my list of things to address and will hopefully have a fix soon.

[stevland]

Hi @Devi1903,

Perhaps someone else will jump in with ideas. But, speaking for myself, this is beyond the scope of what I have time to think about.

Keep in mind, however, there there is nothing osTicket Awesome specific about your questions.

In other words, you could post the same questions in the osTicket / Modifications forum and at least 100x more users will see them.

Just remember to press SHIFT + O to display the ticket queue in vanilla osTicket before making screenshots. 😉

(Oops. On second thought, you would have to apply the same modifications to osta/old/include/staff/templates/queue-tickets.tmpl.php, but it might be worth the effort to do so).

[stevland]

@ccrinfinitum,

I sent it to your Gmail account on March 22nd.

I forwarded another copy to you just now. Check your Spam folder.

[stevland]

Hi @JulienVDC,

That is an upstream issue, actually. 

In other words, it is an issue with osTicket itself.

When they implemented customizable Ticket “queues” around v.11 they broke a bunch of stuff to do with translations, and I don’t think they’ve managed to sort out how they are going to fix those things yet.

If you want to see for yourself, open my vanilla osTicket 1.14.3 demo Ticket Status page:
https://osticketawesome.com/o/1.14.3/scp/lists.php?id=1

Add a French translation for one of the custom statuses (e.g. To Be Invoiced).

Now go to the Profile > Preferences page:
https://osticketawesome.com/o/1.14.3/scp/profile.php#preferences

Set the Preferred Language to French.

Now go to the Open queue:
https://osticketawesome.com/o/1.14.3/scp/tickets.php?queue=1

Note that the translation is still missing from the Ticket Status drop-down menu.

In fact, this issue continues to exist in v1.15.2.

If you want, you can report this issue on GitHub:
https://github.com/osTicket/osTicket/issues

I would do so myself, but I already have a related issue report (“Translations Missing“) from October of 2019 that is still open:
https://github.com/osTicket/osTicket/issues/5098

I wish I could do more, but this is far beyond my particular skill set. And so, we wait.