Anonymous
Forum Replies Created
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In reply to: What the URL in Staff Password Reset should be?
Sorry, I don’t understand the question.
I don’t know if it helps, but the Staff login page for my own osTicket system is:
https://support.rede.ca/scp/login.php
And the Password Reset page is:
In reply to: Problem – Translate Agent Ticket panel
Hi Raito00,
This isn’t an osTicket Awesome issue… it is an issue with osTicket itself.
And actually I reported this issue in 2019 and it is still open.
Please add your voice to that GitHub page to let the developers know this is important to you! And that way you’ll also be notified when the issue is resolved. 😉
(When they fix the issue in osTicket the fix will automatically be included in the following osTicket Awesome release)
In reply to: auth-oauth2 plugin update?
Hi @JulienVDC,
Indeed, it appears that there are 3 updated plugins that I neglected to include in the latest release.
For that reason I released osTicket Awesome for osTicket 1.18 (Revision 2) today.
But if you just want a copy of the updates Oauth2 plugin you can grab it here.
In reply to: 2FA :: Authenticator – problem
In reply to: User frontend is not working properly
Hi guys,
I’m sorry that I’ve been unavailable for a while.
And I agree, this is a terrible mistake.
I’m really pleased that you managed to work out your own solution.
For anyone else that is reading this, upgrade to the latest hotfix (osTicket-1.17.3-Awesome-102) or (recommended) simply open /include/client/header.inc.php and replace its contents with this code.
In reply to: Time tracking
Hi guys. You are asking for new upstream osTicket features that are beyond my paygrade! ( ._.)
You should ask here: https://forum.osticket.com/t/feature-request
Sorry I can’t help.
In reply to: 1.16.6 Download Link – DLs 1.16.5
Hi @jmyderwykpolice-belleville-on-ca,
Sorry for the inconvenience. It is fixed now. Thank you for letting me know!
In reply to: Dark Mode Missing Logo in Top Left
Thank you for the note. However, the logo is removed in Dark Mode by design.
I made this decision for two reasons.
Hopefully most osTicket admins take the time to format their company’s logo to make it look good in osTicket Awesome as per these logo tips.
But there’s a good chance the company logo won’t look good in Dark Mode.
So it would require the ability for the osTicket admin to upload a 2nd logo to be used when individual agents choose to enable Dark Mode.
This seems like unnecessary complexity.
The other reason I decided against displaying the logo is that it is unneeded in the first place.
The only people who should ever see the Agent Panel are, of course, agents. They already know what company they are working for. So I’ve always felt that the company logo in the backend is actually a waste of real estate.
In my mind, Dark Mode is a feature for power users. I hope that most people will agree with me that the best option is to maximize the amount of useful information that is displayed on the screen.
In reply to: Bulleted or Numbered List Show Dark
In reply to: Dark Mode Enable Slider Error
Thank you for sharing your fix, @reinierstuptech-com.
In reply to: Dark Mode
In reply to: Dark mode
In reply to: Can’t log in in User Interface
Hi lizenz,
This sounds exactly like an upstream issue with osTicket itself that was discussed on this forum here and here.
But that issue was resolved with 1.17.1. If you’re running 1.17.2 you should definitely not be encountering it.
Try editing include/class.usersession.php and replacing line 140 with the code on this page:
https://github.com/osTicket/osTicket/pull/6379/files
Let me know if that fixes your issue or not.
In reply to: Ticket cannot be created because of required fields
Hi lizenz,
I’m sorry for the super late reply.
I’ll need to take a look.
Please complete sections 1 and 2 of this form.
And in section 7 kindly add some instructions to help me reproduce the issue.
@reinierstuptech-com you can do the same, if you wish. Hopefully we can sort this out quickly.
