[stevland]

Did that fix it for ya?

[stevland]

Clear Your Browser Cache

[stevland]

Thank you for the report. I can’t figure out what steps to take in order to reproduce this glitch. Do you run into this very often?

[stevland]

Thank you for your report. This will be fixed in the next release!

[stevland]

Sweet. Yeah, that Ticket button is on my list. 😀

[stevland]

@servinformatica,

After an extensive investigation I came to the realization that native osTicket is showing the same behavior on your server.

I’m sorry — I wish I could tell you what the issue is, but I do not know. I suspect it has something to do with Ajax. Also your server seems rather sluggish. You should definitely have a talk with your hosting provider.

In any case you can rule out osTicket Awesome.

[stevland]

Hi it-support@lindner-esskultur.de,

This will be fixed in the next release… which will be out soon! :D

[stevland]

I’m glad you are finding your own solutions. I am working full time on next release.

 

 

[stevland]

@post@mpm.edu,

If you are coming from osTicket or osTicket Awesome v.1.11 you can simply install osTicket Awesome v1.12.x.

If you are coming from osTicket or osTicket Awesome v.1.10.x, you need to upgrade osTicket itself before you can install osTicket Awesome v.1.12.x.

I hope this is somewhat more clear.

If not, let me what version you are currently running and I will tell you exactly what to do.

[stevland]

The bullet is meant to indicate that there is a new, unanswered reply from the client. I know it isn’t intuitive. In the next release it will look like this:

…and it will also have a tooltip to explain what it is for. 😀

 

[stevland]

Hi visimitra,

If you can hold on until the next release (probably in a week or two) I am making the Client Portal pages much wider and so this problem will be eliminated.

In the meanwhile can you not make your Ticket Statuses and Department Names shorter?

For example, why not VR – On Delivery or simply On Delivery?

[stevland]

Hi @servinformatica,

Thank you for the detailed report. Unfortunately nothing comes to mind as to what could be causing the load issues. The code that the page appears to be choking on is native to osTicket.

But I will be happy to look into this for you. To do so I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges. 

[stevland]

Hi guys,

Please open /osta/css/staff-desktop.css and delete the following entry:

.select2-container--default .select2-selection--multiple .select2-selection__rendered {
    margin: 0;
    width: 100%;
    height: 30px;
}

Assuming you are using osTicket-1.12-Awesome-102 it will be lines 3085 – 3088.

[stevland]

What operating system are you using?

A strange question to ask, perhaps. But this happened once in the past when I was working a programmer who was using Ubuntu. He couldn’t open the .zip file and yet no one else was having an issue with it.

In that case I simply repacked the .zip and put it back in the upload directory and for whatever reason it he was then able to open the zip. I have done the same with osTicket-1.12-Awesome-102.zip. Let me know whether or not you can unpack it now.

[stevland]

Thank you for the detailed report. I will look into this.