[stevland]

No problem.

Thanks for posting your solution. Hopefully it will help someone else.

I haven’t set up the OAuth plugin in years. Seeing your installation gave me a chance to tweak the CSS margins for the button, which will be included in future releases. 🙂

[stevland]

Hi @visimitra,

On my end the “Sign in with Google” button is showing up on correctly on both the Client and Staff login pages. I tested with

• Chrome, Edge, Firefox and Opera on Windows 10
• Chrome, Safari on MacOS
• Samsung Internet and Firefox on Android.

I also turned off my WiFi so that technically I used two disparate network connections to view your login pages.

Unless you fixed something on your end I have to speculate that there is something (firewall?) blocking the image on your network.

What is unique is that the image is loading off of Google’s server. Any other images that exist in osTicket / osTicket Awesome are loading locally. Perhaps you have some security setting that is preventing a remote file/image from being used.

<img class=”sign-in-image” src=”https://developers.google.com/+/images/branding/sign-in-buttons/Red-signin_Long_base_44dp.png” alt=”Sign in with Google+”>

I hope this gives you a clue and helps you figure it out.

I was happy to take a look, but I’m afraid that this not an osTicket Awesome issue and it falls outside of the type of things that I can support.

[stevland]

Yes, thanks for the heads up.

I am hoping to have corresponding releases next week.

[stevland]

Hi @visimitra,

If you send me the URL for your osTicket Awesome installation I will be happy to take a look.

If you wish to keep it private you can send it to info@osticketawesome.com.

[stevland]

Hi @rzrate,

I logged into your osTicket Awesome installation and I see that this is happening consistently. I can understand that it is frustrating for you and your users.

I did some research, however, and it seems that this is a problem with osTicket itself — it is not related to osTicket Awesome.

Please visit this link for more information and a possible fix:

https://forum.osticket.com/d/93724-task-opening-seems-to-giving-error-from-ticket-page

[stevland]

Does it happen every time you try to open a task from within a ticket, or does it happen intermittently?

Do you still have your core osTicket installation? Does it happen there? (It may be an osTicket issue, unrelated to osTicket Awesome… I really have no way of knowing at this point).

If you want me to assist further, you can temporarily as me as an agent using email address info@osticketawesome.com. Make sure the Administrator option is checked.

[stevland]

I will be including support for English (United Kingdom) in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

[stevland]

Hi @Absolute,

Yikes this looks like a nasty issue. I haven’t run into it myself. 

I am not clear… is your screenshot from a 1.10.5 or 1.11 installation?

Either way, I’m glad that you found a solution. Thank you for sharing.

[stevland]

This is an issue with osTicket itself — not osTicket Awesome — and will be fixed in the next osTicket release.

Having said that, thank you for posting your fix in case anyone else frustrated by the broken drag and drop function.

[stevland]

Hi @Absolute,

Thank you for taking the time to post this issue and your solution.

This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

[stevland]

This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

Thank you for your patience!

[stevland]

This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

Thank you for your patience!

[stevland]

Sorry for the delayed response, @rzarate.

Thank you for the screenshot. It took me a while to reproduce the issue, and it only happened once on my end. 

Which web browser are you using?

[stevland]

Hey guys, just so you know the tool tips will be back by popular demand in the next release.

[stevland]

Hi guys,

To fix this issue, please edit /open.php and replace its contents with the code on this page.

Or wait for the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.