stevland

Forum Replies Created

  • stevland
    Keymaster

    Hmmm. Have you cross-referenced your original osTicket installation? (You did keep a backup, yes?)

    I’m wondering if Enhancesoft has changed the way that they blank fields are (not) displayed.

    I see something very similar in my unmodified v.1.11 installation: 

     

    What happens if you click on the —Empty— filed?

     

    stevland
    Keymaster

    It seems to me that those 4 phone number fields are something that someone has added on your end. It is unique to your installation.

    Have you tried looking in Agent Panel > Manage > Forms > Company Information?

    In reply to: ticket thread

    April 16, 2019 at 9:33 am #3544
    stevland
    Keymaster

    Hi @ramonb,

    I like the idea… I’m imagining it would work similar to how Conversation View works in Gmail. All the past messages are collapsed except for the most recent one at the bottom. You can click on each message header to expand it, or click an icon to expand all of them at once.

    I like the idea, but it would require quite a lot of programming and testing. For now I have to focus on bug fixes and other improvements, but I’ll keep this one at the back on my mind.

    In reply to: new 1.11 Logo Issues

    April 4, 2019 at 3:45 pm #3453
    stevland
    Keymaster

    I would like to investigate and fix this.

    Someone kindly send me the URL to their installation by either posting it here or emailing it to info@osticketawesome.com.

    Thanks!

    In reply to: OS 1.11 Advanced Search not display values

    March 29, 2019 at 1:24 pm #3407
    stevland
    Keymaster

    Hi @Absolute,

    Thank you very much for taking the time to post your screenshot… it made this very easy to understand and fix.

    The fix will be integrated into the next release (osTicket-Awesome-1.11-v1.1).

    If you would like a quicker solution please add the following to /osta/user-styles.css:

    .advanced-search .adv-search-val .select2-container--default .select2-selection--multiple .select2-selection__rendered {
         height: initial !important;
    }

    In reply to: osTicket 1.10.5 and 1.11 have been released

    March 29, 2019 at 1:02 pm #3399
    stevland
    Keymaster

    Thanks for your support everyone!

    In reply to: osTicket 1.10.5 and 1.11 have been released

    March 29, 2019 at 12:56 pm #3393
    stevland
    Keymaster

    any advice on how to properly upgrade the theme [from 1.10.x to 1.11.x]?

    Hopefully you still have a separate osTicket core installation. You’ll need to upgrade that installation to osTicket v1.11 using the standard instructions provided by Enhancesoft. By doing so you will upgrade your database and prepare it for the new features that are included in v1.11.

    Assuming your osTicket Awesome installation is in a directory called /support, rename it to /support-backup.

    Create a new directory called /support.

    Upload the files from the osTicket-Awesome-1.11-v1.0 release into the /support directory.

    Copy your ost-config.php file from /support-backup/include to /support/include.

    Enjoy!

    In reply to: Glitches in 1.10.2-v1.0 and 1.10.4-v1.0

    March 29, 2019 at 12:44 pm #3391
    stevland
    Keymaster

    @lucn,

    The missing attachment issue is now fixed in the latest release (osTicket-Awesome-1.11-v1.0).

    Thank you!

     

     

    In reply to: Footer colours

    March 29, 2019 at 12:34 pm #3389
    stevland
    Keymaster

    Hmmm. Try this…

    html,
    #osticket,
    #ostawesome,
    #footer {
    background: <your color here> !important;
    }

    In reply to: 1.11.1 and IE11 Display issues or Compatibility

    March 21, 2019 at 2:48 am #3327
    stevland
    Keymaster

    haha.. unfortunately so..

    In reply to: 1.11.1 and IE11 Display issues or Compatibility

    March 20, 2019 at 5:33 am #3314
    stevland
    Keymaster

    I second this issue.. ie11 is a highly used browser so for this not to work is a real issue.

    In reply to: Loading Page on Ticket Creation Missing

    March 17, 2019 at 4:25 pm #3240
    stevland
    Keymaster

    If you’re interested, I just released osTicket-Awesome-1.11-v1.0.

    In reply to: Open Calls – Back to Open Calls

    March 15, 2019 at 5:57 pm #3225
    stevland
    Keymaster

    That sounds very odd. The Open link should always be there. But you can always click your company logo to get back to the main list of Open Tickets as well.

    In reply to: Loading Page on Ticket Creation Missing

    March 15, 2019 at 5:53 pm #3222
    stevland
    Keymaster

    Truthfully, I am still struggling with this one.

    I understand what the issue is but I haven’t figured out a resolution (yet).

    I am working very hard to get some new releases for 1.11.x out the door and then this will become my top priority to resolve.

    Thank you for your patience on this guys.

    In reply to: French trad error

    March 15, 2019 at 5:51 pm #3219
    stevland
    Keymaster

    Thanks for reporting this. But, unfortunately, this is an issue with osTicket’s language pack and can only be properly fixed through the following channel:

    https://crowdin.com/project/osticket-official