[stevland]

Are you still having trouble, m.may?

It appears to me from the /volume1/ bit of your error message that you are using a Windows IIS server. I’m afraid that my knowledge of Windows servers is very limited. It does appear that you are having permissions issues. I would try uploading the update again and if the issues persist than focus on permissions.

Another thing to consider: all of files mentioned in the error are unmodified core osTicket files. Therefore, whatever the issue is, I don’t have any reason to believe that it is necessarily related to osTicket Awesome. You may want to keep that in mind if you want to search Google using terms such as ‘osticket’ ‘IIS’ ‘permissions’ etc.

If your trouble persists you should do the following: open your installation in Chrome > open Dev Tools > go to Console tab and then copy/paste any messages into a reply.

[stevland]

Thanks for pointing that out, hogkammen. Doh!

City of Alton‘s tip is exactly correct. Or you can right-click and download this file and upload it to the root directory of your osTicket Awesome installation.

[stevland]

Hi Filippo,

Thank you for your report. I’m not sure how I did not notice this myself. I will look into it.

[stevland]

As I have already stated…

>The top of the System. Logs page is a mess in the demo installation. It is a known issue…

Please stop pointing out the same issue with the demo and making it out to be multiple issues.

You do have multiple issues with your installation, which is very likely because you are trying to run two unrelated themes at the same time.

Maybe you have the very best reason in the world to attempt this. It does not mean that it will work.

The only dependencies that you are missing are

1) a willingness to comprehend and follow instructions
2) the ability to assess facts rationally and
3) the ability to accept the limitations of reality

The next release of osTicket Awesome (v1.3) will not be dramatically different than the current version (v1.2). If you don’t like the Client area now, you won’t like it much better with the new release. 

If you take the opportunity to install the new release according to the instructions, you can eliminate all of the issues that you currently have with your installation. If you try to combine two unreleased themes again, however, you can expect similar results.

[stevland]

Hi @joncoux,

I see what you mean. It looks like I have some more work to do! Sorry for the inconvenience. I will try to have a fix for this soon.

[stevland]

Hi @ktrgic,

Thank you for taking the time to post your screenshots.

>even in your Demo you have many Errors

I have to respectfully disagree with you here. 

The top of the System Logs page is a mess in the demo installation. It is a known issue that has been discussed in this forum and will be fixed in the next release.

The Language Bar isn’t showing any flags because you haven’t enabled any Secondary Languages (Admin Panel > System > Secondary Languages).

The rest of the issues that you’ve described are specific to your installation. Something is wrong with your install.

I did a little sleuthing and I found your osTicket installation. I see that you have osTicket Awesome installed but you are additionally using another theme for the Client area. I’m sorry, it is impossible for me to support this configuration.

I suggest backing up your installation and starting fresh with osTicket Awesome only. If you prefer you may want to wait until v1.3 comes out in a few days from now.

[stevland]

Hi Trevor,

You should check the folder permissions as I advised Trevor. But I see that you are running osTicket on a Windows IIS installation. I am not familiar with IIS myself, so hopefully you know more than I do regarding how to manage permissions in that environment.

Also, I had a client who wrote to me yesterday with similar symptoms. He ultimately worked it out on his own. Here is what he reported:

I reinstalled the theme on a fresh osticket following the guide exactly and it seems to be ok now 

Either the osticket was corrupt or uploading the zip and extracting does something weird to permissions then ftp upload.

The first time I uploaded the zip and extracted it there then installed.

The second time which worked, I had uploaded the pre-extracted files via filezilla like in the instructions.

I think it must have been a permissions issue.

[stevland]

Hi Trevor,

I had a customer who experienced the same thing last week and it turned out that he had uploaded the osTicket Awesome installation files as root.

Make sure the files are owned by the same user as your main website. You may as well recursively change the ownership of your entire osTicket directory. 

Assuming you have osTicket installed into a directory called /support, it will look something like this:

# chown -R thecorrectusername support

I hope that this helps! Let me know.

[stevland]

Hi Trevor,

I’m glad that you’re happy with the changes.

Unfortunately, as it currently stands osTicket Awesome only supports text for the company name. In other words, I’ve removed the image/logo function altogether.

This has now become the most requested feature, however. So at some point I will add a function to allow the administrator to toggle between text or image for the company name.

Please check back in a month or two… 

[stevland]

“Think i’m going just to Bold it, can be a solution i think ?”

Ah, now I understand!

Yes, this is easy to do and will not disturb the layout.

Simply add the following to the bottom of the /osta/css/staff-desktop.css file:

div#header a,
#nav .inactive a {
    font-weight: 500;
}

[stevland]

The language translations fall into two categories:

A) Text that is a part of osTicket core that have been translated by volunteer contributors through Crowdin, complied into .phar files and available to download on osticket.com. (I have already added all of the latest .phar files to osTicket Awesome).

B) Text that has been added by myself as a part of osTicket Awesome. For all text that I have added, I have attempted to include a translation to each of the language packs. Since I last worked on this, however, I am aware that some text has been added / changed on the Admin Panel > Themes page. At some point I will update my translations to include anything that isn’t currently translated. But there may be some other text that I have overlooked or forgotten.

I hope that my answer so far isn’t too complicated!

In order to provide a complete answer I need to know if the text that isn’t being translated into French would fall into category A) or B).

Kindly let me know exactly what text you are finding that isn’t showing up in French and I will either integrate a fix into the next release of osTicket Awesome or advise you what needs to be done to achieve a proper translation.

I’ll need to know what page it shows up on (eg. Staff > Admin Panel > Dashboard “About this osTicket Installation“). It would also be helpful if you could provide a translation (otherwise I’ll have to use Google Translate).

Thank you Mathieu.

[stevland]

Hi @Mathieu!

Thank you.

One could increase the font size by making a change to a CSS file by adding the following to /osta/css/staff-desktop.css:

div#nav {
    font-size: 110%;
}

You could do that, but I would really discourage it. The font size in the menus are very carefully chosen to leave enough room on different screen sizes.

The layout as you’re seeing it may seem to have lots of room for a bigger font, but on a small screen there is not as much room.

Your language question is more complicated to answer, so I will reply separately.

[stevland]

Hi @m.may,

I am not sure what you mean by “overlapping”… everything appears to display perfectly in your screenshot.

Just kidding! It’s a hot mess that I have been procrastinating on dealing with for a while. I will attempt to clean this up soon. Thank you for your diligence. 

[stevland]

Yup the re-tooled Landing Page check / view buttons you see in the demo will be included in the next update (v1.3), which will be available very soon.

After the update you won’t have to worry about GIANT TEXT scaring off your valued clients any longer! 😉

[stevland]

@lafr, I have added a new icon to highlight a locked ticket, as well as stylized the message bar that is used to renew the lock on ticket. Watch for v10.3, coming soon, for these enhancements. Thanks again for the head’s up on this.