Anonymous
Forum Replies Created
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Hi @nandor,
Hopefully you’ve also been asking these questions in the osTicket Forum… it’s not really an osTicket Awesome questions and you’re way more likely to get good responses over there.
Good luck!
In reply to: Filter problem
Hi @nandor,
I apologize for overlooking this post.
But honestly, you would probably have gotten more of a response if you posted it in the osTicket forum (and it’s not really a question regarding osTicket Awesome).
In reply to: Turn off animations
I trust you figured out how to fix the #popup modal.
If I was forced to guess off the top of my head as to what went wrong, my theory would be that vanilla osTicket uses its own animation to get the modal onto the screen. So osTicket Awesome simply replace one animation for another. And, by setting #popup to
animation: none;we inadvertently broke it altogether.I do like your idea of toggling animations on/off. I’ve added that to my list of ideas and will consider that for future dev.
In reply to: Invoice needed
Hi @silviuip,
I see that your invoice was sent on Dec. 4th. Sorry for the delay.
I’ve been busy implementing a full ecommerce solution into this site. In the future a proper invoice will be emailed to each customer as soon as each transaction is complete.
In reply to: Invoice needed
Hi @acotral,
I sent your invoice the next day (October 11th). I trust you received it but, if not, let me know and I’ll resend it.
In reply to: Invoice needed
Sorry for the trouble!
I’ve been busy implementing a full ecommerce solution into this site, simply so that a proper invoice will be emailed to each customer as soon as each transaction is complete.
The expression “to make an omelet you have to break a few eggs” comes to mind, however, because a few things got broken on the website during that transition.
And unfortunately, for past transactions I still do need that form filled out so that I know what needs to appear on your invoice.
But the good news is that the link is working again.
If you bought osTicket Awesome for the first time and paid USD $100, please use this form:
But if you renewed your 2-year access to this website and paid USD $80, please use this one:
In reply to: Reports Plug-in
Hi @a.taylor,
I’ve never run that plug-in myself, but I’ve heard that it is very useful.
If I had to guess I would say that it should run perfectly, but there may be a couple of quirks with how things display in the back end.
I would be happy to support this plugin as it is fairly popular. So if you do want to go ahead and purchase it — and if you are willing to grant me admin access to your osTicket Awesome installation — I will commit to sorting out any issues that arise.
But I’m quite busy so please keep in mind that it may take a few days to do so.
In reply to: V1.17.2 autosave issue
Hi Norman, I’m sorry for the delay in responding. Your post was mysteriously marked as “Pending” and I had to approve it for some reason (I’ve never had to do that before).
I used Google Translate to figure out the error you’re seeing:
Undefined. Cannot save the draft. Refresh the current page to restore your draft and continue.
This is a problem with osTicket itself… it is not an osTicket Awesome issue.
But, if you’re still having trouble, you will find the solution here:
In your case you are already running osTicket 1.17.2 (albeit osTicket-1.17.2-Awesome-101). So you’ll just need to apply the patch.
1. Open include/class.usersession.php
2. Replace line 140
if (isset($_SESSION['TIME_BOMB'])with this…
if ($_SERVER['REQUEST_METHOD'] === 'GET'
&& isset($_SESSION['TIME_BOMB'])I hope this helps!
In reply to: Invalid Email Address Error
This isn’t actually an osTicket Awesome issue… it’s related to core osTicket functionality.
But the good news is there seems to be lots of info to be found on it:
https://www.google.com/search?q=osticket+%E2%80%9CValid+email+is+required
In reply to: Malformed “From” address after upgrade to 1.17.2
In reply to: Cannot delete entries in Holiday schedule
In reply to: Oauth2 API endpoint configuration
I can’t help you as I don’t have any experience using Oauth2 myself.
Hopefully someone with some insight will jump in.
If you haven’t already done so, you may want to cross-post this question in the osTicket forum. There is absolutely nothing about this question that is actually osTicket Awesome specific. So you’re only going to get a small fraction of the eyeballs over here that you would there. 😉
Good luck!
In reply to: Ticket cannot be created because of required fields
In reply to: Easier way to apply smaller updates such as 1.17.x
Hey Randy,
To be honest, I’m not very proficient at using GitHub for that purpose.
I’ll use it to apply a couple small tweaks here and there.
But even when a minor release comes along I use a file comparison tool to see the changes.
I really don’t think it would be practice for you. It’s a matter of comparing the previous osTicket with the new one, spotting the differences and then migrating them into osTicket Awesome’s codebase, which is significantly unique. It usually takes me about an hour for a minor release.
In a perfect world I suppose I would offer a full version for new users and an upgrade patch for existing ones. Although the thought of having more files to manage makes my head spin, it’s an interesting idea for future consideration!
In reply to: Pop-up window not showing
Oh, you are using OSTicket Awesome 1.17.
If you want to use Oauth2 please update to the latest release.
The osTicket developers made a bunch of changes to Oauth2 in 1.17, and then ran into a bunch of glitches. 1.17.1 and 1.17.2 were primarily bug fixes for these very types of issues.
I am confident that updating to the latest code with sort this out for you. So I’ll mark this as ‘Resolved’ for now. But you can still reply if you run into any more trouble.
