[stevland]

Hi Jorge,

The correct answer is to collaborate on the Portuguese language pack here:

http://i18n.osticket.com/

But your contributions will not show up in osTicket / osTicket Awesome until a future release.

Unlike osTicket, osTicket Awesome makes it (fairly) easy to edit the language pack(s) you are using. Simply to to include\i18n\, find your pack and start editing.

I can’t really give you more info than that because it is out of the scope of the types of support I can provide here. But you should be able to figure it out. And yes, you’ll lose your edits if and when you install an upgrade in the future, so be sure to back them up!

[stevland]

Oops.

Rest assured, you did install the correct version.

[stevland]

Hi @remigius,

I will fix this in the next release.

For now go to Admin Panel > Theme > Custom CSS and add the following:

.faq-content .thread-body img {
    max-width: 1000% !important;
}

[stevland]

Hi @cgimicro,

That is far beyond the support that I can offer you. And no one else is speaking up here. So you best bet is to ask for support from the project devs on GitHub.

[stevland]

Hi @pamconsult,

I believe this is an osTicket question, not an osTicket Awesome question.

It would be better to ask this question in the osTicket forum.

I think this may be the answer you are looking for:

https://forum.osticket.com/d/98400-language-in-email-template-not-changing/5

Good luck!

[stevland]

Hi Easy2Begin,

Sorry for the delayed response.

But your issue has something to do with a mismatch between the Knowledgebase and the Attachments on the Filesystem plugin you are using.

This is not actually an osTicket Awesome issue.

As you can see, the issue also occurs in vanilla osTicket:

But the good news is, all you need to do is edit your Knowledgebase entries and upload your images again. Once you do so they will then be stored in the folder that you have configured in the Attachments on the Filesystem plugin and will display as expected.

The same is true for your PDF file. It will need to be uploaded again.

[stevland]

Thank you for reporting this. I will fix it in the next release.

I definitely see the issue with Last Updated on my end. You can fix this simply by adding the following code to Admin Panel > Theme > Custom CSS:

@media only screen and (max-width: 760px) {
    .list td.osta_lastupdated:before {
      content: "Last Updated";
      top: -4px !important;
    }
}

Unfortunately I do not see the issue with Assigned To on my end. I wonder if you’ve customized the order of columns in the desktop version of the Ticket List (which will also affect the mobile version)?

If you would like me to try to figure out what is going on I will need access to your installation to investigate.

I will mark this as resolved for now, but feel free to still post any updates or questions here.

[stevland]

Hi @KZVWL-EDV2,

I apologize for the late reply. Are you still having this issue?

When you try to visit the Theme settings page, does an error get logged in your Apache logs? If so, please share it here and we’ll figure it out.

[stevland]

Hi @cartmega,

This will be fixed in the next release.

But, as @abtchurch figured out, you can go ahead and remove the errant hi from

osta\inc\staff-mobile-menu.php, line 25

[stevland]

I just figured this out myself. Thanks for the diligent sleuthing, guys!

[stevland]

Sorry for the delayed response.

Hmmm.

I am not seeing those issues on this end.

What happens if you press SHIFT + O and then visit the Knowledge Base and Client Login pages in vanilla osTicket?

[stevland]

Hi @michael.angeli,

I wish I could help you with this, but it doesn’t sound like an osTicket or an osTicket Awesome issue, but rather something to do with the email service you use to receive these emails.

By chance, are you using the desktop version of Outlook, or the web version of Outlook.com, or some other Microsoft app / service?

As you’ll see in this thread, this is an issue that some users have experienced over the years. The discussion includes a few potential fixes (which are all slightly above my pay grade). 

Someone in that thread suggested that the issue didn’t occur when they switched to Gmail to receive the osTicket-generated emails, which does seem to reinforce the idea that the issue is with the email service or app, rather than with osTicket.

I don’t really have much more to offer on this, so I’ll mark it as resolved. But you can still reply if you have reason to suspect that this issue is indeed caused by osTicket Awesome.

[stevland]

That sounds very odd. I can’t seem to reproduce the issue in the demo.

I’d like to make sure that I’m following you correctly.

Plugins show their config pages when all disabled. As soon as enable one – all the rest only show that plugins config page.

Are you saying that when all of the plugins are disabled except for one, all of the disabled plugins will show the config page of the one enabled one, rather than their own?

I can’t imagine what would cause this.

While you’re on the plugin page please press SHIFT + O  and let me know if the same issue is occurring in the vanilla osTicket installation.

[stevland]

This does not sound like an osTicket Awesome issue to me.

I would suggest updating your zip software and trying again.

Or, using this link, you can download a utility from Ninite that will silently install the latest versions of 7Zip, PeaZip and WinRAR.

I feel confident that one or all of them will open the zip.

If you would like to rule out the possibility that this is an osTicket Awesome issue, please press SHIFT + O before downloading the zip. Doing so will transport you to a copy of vanilla osTicket running your same database.

Please let me know if this resolves your issue or not.

[stevland]

We resolved this by email so I will mark this as resolved.