[stevland]

Hi @emily,

That’s a really weird issue! 

It’s only affecting one of your users? And they can’t even click the button?

Please ask them to try using a different web browser temporarily to see if the button becomes clickable. Let me know if that helps.

[stevland]

Hi @RenatoAscencio,

Hmmm. I can’t reproduce this issue.

Does the same thing happen when you search in the osTicket Awesome Demo?

[stevland]

Hi Roberto,

Thank you for taking the time to report this. It will be fixed in the next release.

[stevland]

Hi guys, 

Thank you for taking the time to report this.

And extra kudos to @echomeless. Thank you for sharing your workaround.

osTicket Awesome for osTicket 1.18 (Revision 3) — which I posted just now — fixes the errant color mappings and adds support for two new hover states.

[stevland]

Hi @Justin,

This question relates to osTicket’s core functionality — it doesn’t pertain to osTicket Awesome, which is basically a bunch of modifications that improve osTicket visually.

You would be far more likely to receiving meaningful answers (and possibly the attention of osTicket devs) if you were to ask these types of questions in the osTicket Forums.

😀

[stevland]

Hi @sistemascsc,

I have no idea. I have never used LDAP.

This isn’t the correct forum for questions like this.

Your question pertains to osTicket’s core functionality, as well as the LDAP plugin — not osTicket Awesome.

You’ll have a far better chance of receiving the help you are looking for if you ask this question in the osTicket Forum.

Good luck!

---

Hola @sistemascsc,

No tengo ni idea. Nunca he usado LDAP.

Este no es el foro correcto para preguntas como esta.

Su pregunta se refiere a la funcionalidad principal de osTicket, así como al complemento LDAP, no a osTicket Awesome.

Tendrá muchas más posibilidades de recibir la ayuda que busca si hace esta pregunta en el foro osTicket.

¡Buena suerte!

[stevland]

@sistemascsc,

From your previous comment elsewhere it sounds like you were running the wrong version of PHP.

Either way, this is technically an osTicket issue… not an issue created by osTicket Awesome.

You can verify this by pressing SHIFT + O on your keyboard to switch to plain osTicket, logging out, and then trying to log in again as an Agent.

Your best chances for a solution would be to ask in the osTicket Forum, or to open and Issue on GitHub.

But, if you are still having trouble, let me know and I will point you in the right direction.

—

Según su comentario anterior en otra parte, parece que estaba ejecutando la versión incorrecta de PHP.

De cualquier manera, esto es técnicamente un problema de osTicket… no un problema creado por osTicket Awesome.

Puede verificar esto presionando SHIFT + O en su teclado para cambiar a osTicket simple, cerrar sesión y luego intentar iniciar sesión nuevamente como Agente.

Sus mejores posibilidades para encontrar una solución serían preguntar en el foro osTicket o abrir y emitir en GitHub.

Pero si todavía tienes problemas, házmelo saber y te indicaré la dirección correcta.

[stevland]

@it-support@lindner-esskultur.de,

The system requirements for osTicket Awesome will always be exactly the same for the corresponding version of osTicket.

To look up older versions I look for the README.md file on GitHub:

1.17.3

https://github.com/osTicket/osTicket/blob/v1.17.3/README.md?plain=1

Requirements
————
* HTTP server running Microsoft® IIS or Apache
* PHP version 8.0 – 8.1 (8.1 recommended)
* mysqli extension for PHP
* MySQL database version 5.5

1.16

https://github.com/osTicket/osTicket/blob/v1.16/README.md?plain=1

Requirements
————
* HTTP server running Microsoft® IIS or Apache
* PHP version 8.0 (or greater)
* mysqli extension for PHP
* MySQL database version 5.5

@sistemascsc,

Sí, eso es posible. PHP 7 no funcionará. Necesita PHP 8.0 u 8.1 (recomendado) para 1.17.3. (véase más arriba)

[stevland]

You’ll find full instructions to walk you through each step of upgrading osTicket Awesome by selecting the 2nd option:

Installation Instructions

[stevland]

Sorry, I don’t understand the question.

I don’t know if it helps, but the Staff login page for my own osTicket system is:

https://support.rede.ca/scp/login.php

And the Password Reset page is:

https://support.rede.ca/scp/pwreset.php

[stevland]

Hi Raito00,

This isn’t an osTicket Awesome issue… it is an issue with osTicket itself.

And actually I reported this issue in 2019 and it is still open.

Please add your voice to that GitHub page to let the developers know this is important to you! And that way you’ll also be notified when the issue is resolved. 😉

(When they fix the issue in osTicket the fix will automatically be included in the following osTicket Awesome release)

[stevland]

Sorry James, I did not understand the question.

Please feel free to try asking again with different words.

[stevland]

Hi @JulienVDC,

Indeed, it appears that there are 3 updated plugins that I neglected to include in the latest release.

For that reason I released osTicket Awesome for osTicket 1.18 (Revision 2) today.

But if you just want a copy of the updates Oauth2 plugin you can grab it here.

[stevland]

This isn’t an osTicket Awesome question, but thank you for sharing your solution.

[stevland]

Hi guys, 

I’m sorry that I’ve been unavailable for a while.

And I agree, this is a terrible mistake.

I’m really pleased that you managed to work out your own solution.

For anyone else that is reading this, upgrade to the latest hotfix (osTicket-1.17.3-Awesome-102) or (recommended) simply open /include/client/header.inc.php and replace its contents with this code.