Anonymous
Forum Replies Created
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In reply to: Answered Tickets is not appearing
No worries, @anderson!
In reply to: Unusual load time on phones
Hey @fedefarma,
I’m still awaiting your response to my last message, but when you have a few minutes, please install this fix first and see if it helps!
In reply to: Answered Tickets is not appearing
In reply to: Answered Tickets is not appearing
In reply to: Answered Tickets is not appearing
In reply to: Piping emails not working
Hey @Thomas Bosbach,
It would be really helpful if you could compare your working api/pipe.php file to the one that comes with osTicket or osTicket Awesome. You must have edited that file at one time. If you could take a few moments to let me know what is different it may help other people in the future.
Either way, I’m happy that you figured it out!
In reply to: Unusual load time on phones
You are using osTicket-Awesome-1.10.1-v1.3.
I haven’t received any complaints from anyone regarding page load times using that version, and it has been out since the end of April. Hmmm.
Please try loading pages from the Demos on the same devices and let me know if you’re experiencing the same slowness.
https://osticketawesome.com/1.10.1/
https://osticketawesome.com/1.10.1/scpDo you have APCu installed on your IIS server? I do find that it makes a difference in osTicket page load times on a Linux server.
It might help for me to have a look at your setup. Please create an Agent account for me (Admin Panel > Agents > Add New Agent) with admin privileges using info@osticketawesome.com.
In reply to: Answered Tickets is not appearing
Hi @anderson,
I logged into your Admin Panel and had a look.
It is a very strange issue! I will look at it again tomorrow and think about it some more and try to figure out why your link are missing.
Do you still have a osTicket core installation?
For now you can bookmark these two links to get to the tickets:
Answered Tickets
https://solicitud.universal.org.mx/scp/tickets.php?status=answeredMy Tickets
https://solicitud.universal.org.mx/scp/tickets.php?status=assignedIn reply to: Testing the Allowed Formatting
In reply to: Testing the Allowed Formatting
In reply to: Testing the Allowed Formatting
In reply to: Answered Tickets is not appearing
Just for the record, the print from osticket core is from other installation I just use for example purpose
That is good to know. It explains why the #’s are so different between the two screenshots.
But I’d still like to know your Database Scheme information (highlighted above).
Actually, in order to help you I’ll need to have a look at your Staff Panel.
Please create a temporary administrator account for me (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com.
In reply to: Answered Tickets is not appearing
This is a really weird situation. I cannot think of what could cause that.
Wait. I notice that osTicket core shows how many Closed tickets you have.
But osTicket has not shown the # of Closed Tickets since v.1.9.x.
Please send the following information from Admin Panel > Dashboard > Information:
In reply to: Answered Tickets is not appearing
Your screenshot appears to be a mix of osTicket core and osTicket Awesome.
Try clearing your browser’s cache and let me know whether or not it fixes your issue.
In reply to: Unusual load time on phones
>I’m having an issue with the template, the first time any phone tries to load the page it takes like 2 or 3 minutes
What version of osTicket Awesome are you using?
What type of phone?
What web browser?
Are you having trouble with the Client Portal, the Staff Portal or both?>This issue is also happening in the “Theme” menu at admin panel
I have noticed a problem with the Theme page in the latest version (osTicket-Awesome-1.10.4-v1.0). The page loads half way and then halts. But as soon as I hit ‘refresh’ it loads the entire page instantly.
I haven’t had any trouble with loading pages in mobile.
If you provide more info I will look into it right away.
