[stevland]

Hi @caygri,

Please see How do I remove the logos in the footer? on the FAQ page

[stevland]

You’re right. This is a significant issue. I’m surprised that this hasn’t come up sooner. Thank you for your persistence.

The glitch with drop down forms on both pages will be fixed in the next release. But for now, please open /osta/inc/staff-foot.html and change line 42 from

$("select:not(#timezone-dropdown):not(select#user-name):not(select#cc_users_open)").select2({

to

$("select:not(#access select):not(tbody#rules):not(.filters-page select):not(select[name^=\"rules\"]):not(#timezone-dropdown):not(select#user-name):not(select#cc_users_open)").select2({

 

And if you come across any other glitchy drop-down lists please do not hesitate to let me know.

[stevland]

Okay, I think I am a bit more clear on what you are saying.

It isn’t that Roles cannot be changed.

The issue is that you have to add the Department and hit Save Changes before you can specify the Role.

Whereas in vanilla osTicket you can add the Department and specify the Role in one step.

Are we on the same page?

[stevland]

Hi @bcrawley,

That sounds interesting. I can’t recall ever encountering the truncation of tickets, and unfortunately I can’t seem to reproduce this functionality (but not for a lack of effort!):

https://osticketawesome.com/a/1.14.3-2/scp/tickets.php?id=261

Can you provide specific instructions on what steps to take to create such a ticket?

[stevland]

Hi @skyler360,

I haven’t heard back from you so I will mark this as Resolved for now. But if the problem persists you can still send me your update with the answers to my questions above.

[stevland]

Hi @cbotts,

Sorry for the late reply.

Unfortunately, I can not reproduce the issue you’ve described. I’m not entirely certain that I understand what you are trying to do from your description.

And actually it sounds like the type of thing that is unlikely to be an osTicket Awesome issue… it is probably an issue with osTicket itself.

So let’s rule that out first. Please go to the page where you have that issue. Now press SHIFT + O on your keyboard. You are now on the same page, but using vanilla osTicket. Now attempt the same operation. Do you still have the issue? If yes, it has nothing to do with osTicket Awesome. But let me know either way!

I also wonder if perhaps the account that you are logged into is not an administrator account and therefore doesn’t have permission to modify permissions for other Agents. But this is just a guess.

When you say that you are trying to add permissions and the role drop down does not work, it sounds like you are on the Access tab (Admin Panel > Agents > agent > Access). Is this correct?

Assuming I understand you correctly, you’ll see what I mean below… I can’t reproduce the issue on this end. In fact, I can modify and save all of the options in the Manage Agent area.

I will keep this open and await your clarification.

 

[stevland]

Hi @mathschool,

Thank you for the screenshots. 

That bug will be fixed in the next release. But in the meanwhile, if it is bothering you, please add the following to Admin Panel > Theme > Custom CSS:

.settings-page .form_table.settings_table {
    display: block;
}

[stevland]

Hi @gianlucagilardi,

This isn’t an osTicket Awesome question by the way. If you press SHIFT + O on your keyboard and view the same page in regular osTicket, you’ll see the same behavior:

But anyway, in this case I am happy to answer your question.

What you need to do is start by going to Emails > Email Template Sets > Add New Template Set and making a clone of the Stock Templates for Italian.

I hope this helps!
 

[stevland]

I’m sorry @Auricon, I’ve been negligent. I’ll get caught up on invoicing in the next few hours.

[stevland]

Hi @julienvdc,

All the language packs that ship with osTicket Awesome are already unpacked for your convenience.

If you are using a language pack this isn’t included with osTicket Awesome, then yes you’ll need to unpack the phar.

• Download the phar to your computer
• upload it to this site to convert it to a zip
• download the zip to your computer
• unpack it
• upload it to your server
• remove the phar from your server
• edit the language files as desired

[stevland]

Hi Peter,

As you know, there are three colors used to differentiate between all types of responses.

To modify them, add the following to Theme Options > Custom CSS and replace the the RGB values as desired (this resource may help you come up with new colors).

/* Ticket View response color 1 */
.thread-entry.message .header,
.thread-preview-entry.message .header {
background: #ffddba;
}
.thread-entry.avatar.message .header:after {
border-left: 7px solid #ffddba;
}
@media screen and (max-width: 760px) {
.index-page table.list th,
.tickets-page table.list th {
background: #ffddba !important;
}
}

/* Ticket View response color 2 */
.thread-entry.note .header,
.thread-preview-entry.note .header,
.thread-preview-entry.collapsed .header {
background: #dae9eb;
}

/* Ticket View response color 3 */
.thread-entry.response .header,
.thread-preview.entry.response .header {
background: #b2e9f1;
}

[stevland]

Hi Michiel,

Thank you very much for taking the time to post this report and your solution.

Unfortunately, your fix didn’t work on this end… perhaps there is something missing from your explaination.

But here is the solution that we came up with:

main.inc.php, line 74

change

ini_set('display_errors', $custom["show-errors"] ? 1 : 0 ); // Set by installer
ini_set('display_startup_errors', $custom["show-errors"] ? 1 : 0 ); // Set by installer
if ( $custom["show-errors"] ) set_error_handler("error_handler");
ie_check($custom);
?>

to

ini_set('display_errors', filter_var($custom["show-errors"] , FILTER_VALIDATE_BOOLEAN) ? 1 : 0 ); // Set by installer
ini_set('display_startup_errors',filter_var($custom["show-errors"] , FILTER_VALIDATE_BOOLEAN) ? 1 : 0 ); // Set by installer
if ( filter_var($custom["show-errors"] , FILTER_VALIDATE_BOOLEAN) ) set_error_handler("error_handler");
ie_check($custom);
?>

I’m going to release osTicket-1.14.3-Awesome-102a.zip in a few moments with this hotfix.

[stevland]

Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.

[stevland]

Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.

[stevland]

Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.